SmartBuyGlasses Reviews 

762
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authenticity of the glasses and lenses, often noting that products exceeded their expectations. Many people highlight the competitive pricing, finding products significantly more affordable than other options. The ordering process is generally smooth and easy, with consumers appreciating the wide product selection, helpful updates, and fast, accurate delivery. However, some customers experienced delivery delays, occasionally due to external factors or longer shipping times. A few others noted issues with product quality or accuracy, and faced difficulties with returns or refunds for faulty items.

What people talk about most

Product

Clients share positive opinions on product quality and value, often praising the genuine products, accurate... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of frames and lenses,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and reliability, with... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the smooth ordering... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more

Rated 5 out of 5 stars

I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more

Rated 5 out of 5 stars

I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more

Rated 5 out of 5 stars

The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more


Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Glasses Store
  6. Optician

Written by the company

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses United Arab Emirates

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

762 reviews

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4.7

All reviews

(762)

171 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyer beware

I had been very happy with several purchases from Smartbuyglasses until recently. I bought a pair of prescription glasses, when they arrived, it was obvious immediately that they were faulty. They are twisted and misshapen, they do not fit and are completely unusable. I sent several messages, emails and tried to commence a return, only to find that I would need to post them to Hong Kong. I am in Dubai and the postal service is not straightforward or cheap. I finally had communication with several different people and then, without any explanation, a partial refund went into my account. I have some of my money back, but a pair of useless glasses and no explanation whatsoever. I'd warn against buying the own brand items, they are clearly poor quality and returns/refunds are a non starter.

December 1, 2025
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Lucy,

Thank you for taking the time to share your experience. I’m sorry to hear that the glasses were faulty and that the return process was challenging, especially with international shipping. Your feedback regarding the own-brand quality and the communication issues has been noted.

Please note that we offer a 100-Day Returns Policy wherein you can return the item for an exchange or a full refund, you can find more information here: https://www.smartbuyglasses.ae/returns

Providing a positive shopping experience is very important to me. I’ll look into these concerns to help improve the service, and I’ll be sending you a private message shortly to see how I can assist you directly.

Best regards,
Elveen

Rated 5 out of 5 stars

Review: Recent Eyeglasses Order

Received my glasses from SmartBuy and everything was in order. I’m getting used to them with time. The only thing is the frame is a bit bigger than expected but everything else is good. Overall a smooth experience!

December 13, 2025
Rated 2 out of 5 stars

Communication is good

Communication is good. But I ordered frames with free lenses on special deal. I sent them the prescription for my current glasses which is perfect. They emailed back saying the prescription is too old. I replied and said im wearing glasses now with the same prescription and its perfect im happy to keep the same prescription just need a spare set for the car. They came back with a bad answer saying unfortunately the eye association cant issue glasses with a old prescription. Even though on the site it has the option of uploading a prescription or manually uploading what you want. Which to me means they are making excuses to not give a free lense as per their special on website which is buy frames and get free lenses. They gave gave a option of getting a new evaluation done which will cost more money which defies the purpose of goin to them for the price. Also my last glasses were done last year with the same prescription for 10 years ago with no issues. So the excuse of the world eye association excuse is invalid. So if they have sales saying free lenses do not trust it

December 11, 2025
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Dave,

Thank you for taking the time to share your feedback with us.

I understand your disappointment regarding the prescription lenses, and I want to apologize for any inconvenience this may have caused. This is not the standard we aim to uphold.

Please know that your concerns have been heard, and I’m here to address them. Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.

To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?

Looking forward to your response. Wishing you a great day ahead!

Kind regards,
Caztille


UPDATE: Thank you for leaving your order details, I'll contact you shortly to help you more on this.

Rated 5 out of 5 stars

Superb

Honestly, such a great company!!! Exceptional value and delivery time AND more importantly, amazing customer service!!! Thanks so much SmartBuyGlasses! I highly recommend 🥰

December 9, 2025
Rated 5 out of 5 stars

Authentic glasses at an amazing price!

I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as described. The quality of the frames exceeded my expectations. Overall a reliable shopping experience....would definitely purchase from them again.

December 9, 2025
Rated 5 out of 5 stars

Genuine and responsive

The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowest in the market. I would definitely recommend

December 1, 2025
Rated 5 out of 5 stars

Hi,..

Hi, I bought a pair of Gucci optical glasses from them. I am impressed to experience their way of dealing for frame size to my face and update on every step of process. I will definitely buy from them again.

November 13, 2025
Rated 4 out of 5 stars

Best price and best Products

The type of lence I use is not available in my country, I can only find it in Smart Buy Glasses. Moreover, if I find it the price is too high. Thats why I like buying it from Samrt Buy Glasses

November 11, 2025

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