SmartBuyGlasses Reviews 

762
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authenticity of the glasses and lenses, often noting that products exceeded their expectations. Many people highlight the competitive pricing, finding products significantly more affordable than other options. The ordering process is generally smooth and easy, with consumers appreciating the wide product selection, helpful updates, and fast, accurate delivery. However, some customers experienced delivery delays, occasionally due to external factors or longer shipping times. A few others noted issues with product quality or accuracy, and faced difficulties with returns or refunds for faulty items.

What people talk about most

Product

Clients share positive opinions on product quality and value, often praising the genuine products, accurate... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of frames and lenses,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and reliability, with... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the smooth ordering... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more

Rated 5 out of 5 stars

I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more

Rated 5 out of 5 stars

I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more

Rated 5 out of 5 stars

The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more


Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Glasses Store
  6. Optician

Written by the company

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses United Arab Emirates

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

762 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(762)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

great service for prescription glasses

The right frames with the correct prescription correctly delivered. Delivery time was rather too long compared with the frame selection page suggesting 3-5 days plus 5 days for the prescription lenses. 18 days actual.

November 5, 2025
Rated 4 out of 5 stars

This is how it should like

The team operates nicely, no doubts about this. I ordered two pairs of glasses and was satisfied with what came. Sometimes companies screw up with accurate and fast delivery, not a case here. I see they care about their own reputations and stuff is trained enough to handle the problems, without excuses, like it’s delayed, can we order something another and so one.Only one problem was their diverse product range. I couldn’t find some cool aviators I’ve seen once. Maybe it was out of stock. Alternatives didn’t give the same feeling as the original would.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Quality & Quick

It doesn't feel like I'm ordering from overseas, it came so fast and packaged so well incredibly fast. Also, the best customer service team you'd find in optic shops.

October 3, 2025
Rated 5 out of 5 stars

Excellent product and excellent communication.

This order was for a set of 3 pairs of glasses. All were brand new designer glasses and in good condition. There were issues with Aramex courier (which I would never recommend to anyone) and Indian customs (always comes with problems with Indian customs). But all were smoothly sorted out by SmartBuyGlasses team. Excellent communications with prompt responses by the SmartBuyGlasses team. All in all good experience despite delay due to customs and worthless courier. Highly recommended and will purchase again.

September 9, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look