My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love the variety of their frames and I love the frames I bought, but I chose the cheapest lenses, which didn't affect my ability to see, but I could see in the mirror that the reflection on the len... See more
Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more
Graduated lens are fine and well installed. Product could have had a better description on the finishing (matte vs stain vs gloss for example). Costumer track update was a bit confusing but all solved... See more
Company replied
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.
SmartBuyGlasses België / Belgique / Belgium
Written by the company
- 180 Grandes Marques à Prix Incroyables
- SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
- Retours Sous 100 Jours
- Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
- Garantie de 24 Mois
- Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
- Un Achat, Un Don
- Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.
Contact info
4.6
Excellent
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will buy again
Item impeccable, amazing communication and tracking status updates. Will definitely buy again.
December 18, 2024
Perfect buys
Easy selection, convenient e-shop, immediate processing of the order, fast international shipping
December 11, 2024
good quality, good pricing
September 9, 2024
Loved my purchase
August 22, 2024
Strong metal frame and the lenses…
Strong metal frame and the lenses behave as described. Smooth transition to brown and hydrophobic. I feel i got what i paid for. Recommended
August 15, 2024
Fast and easy transaction and an…
Fast and easy transaction and an excellent customer service!
August 15, 2024
Don’t choose free lenses!
I love the variety of their frames and I love the frames I bought, but I chose the cheapest lenses, which didn't affect my ability to see, but I could see in the mirror that the reflection on the lenses was terrible!!!! The customer service staff was friendly, but after some struggle, I decided not to return the product. (I want to wait until I travel to Hong Kong next month to replace my lenses there.)
I gave one less star because I wish returns and exchanges would be easier. I also hope you will provide photos of how different lenses look like😂
June 14, 2024
Unprompted review
Fantasticb
Everything was strait forward and easy. After purchase I had someone contact me to make shore everything was correct with the prescription. Glasses came and they are perfect and I'm really happy with them
June 17, 2024
5-star experience
The website is very easy to navigate, the variety to choose from is so big and the functionality to virtually try on glasses is very easy and very well done. Prices are compatible and the customer care is excellent - they don't leave anything to chance and make sure that customer has entered all correct measurements - they follow up to confirm.
June 17, 2024
Really happy with Thea at costumers…
Really happy with Thea at costumers service. Swift help and answers. Perfect. And quick delivery
May 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy with my prescription sunglasses
Happy with my prescription sunglasses. Had some hickup with delivery, but after contacting customer service everything started to go smoothly.
May 30, 2024
Reply from SmartBuyGlasses
Hello Teemu,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, and we hope we will provide a perfect experience next time.
Sincerely,
Ellen
Very good product and service
May 24, 2024
Reply from SmartBuyGlasses
Hello Mohammed,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
good option to optical brick and mortar shops
Graduated lens are fine and well installed. Product could have had a better description on the finishing (matte vs stain vs gloss for example). Costumer track update was a bit confusing but all solved! I will use smartbuyglasses again.
May 16, 2024
Reply from SmartBuyGlasses
Hello Uriel,
Thank you for sharing your feedback. I fully understand your concern regarding the status of your order as well as the description on our website.
We strive to provide the best experience we can for our customers. We would like to discuss this with you. Kindly wait for my private message shortly.
Sincerely,
Katherine
Excellent company
Excellent company, they found glasses which I couldnt find enywhere RB 8225 size 62 gunmetal blue
May 16, 2024
Reply from SmartBuyGlasses
Hello there,
We are grateful that you took the time to leave us a review and I'm glad to hear that you're satisfied with our service/item. Your feedback helps us to improve service for our future customers.
I'll send you an email to invite you to our #SBGsmiles Program.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ronald
Reply from SmartBuyGlasses
Hello there,
We are grateful that you took the time to leave us a review and I'm glad to hear that you're satisfied with our service/item. Your feedback helps us to improve service for our future customers.
I'll send you an email to invite you to our #SBGsmiles Program.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ronald
Glasses look amazing and prescription…
Glasses look amazing and prescription is accurate! Very happy.
April 29, 2024
Reply from SmartBuyGlasses
Hello Anna,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
As always, we are at your service!
Sincerely,
Ellen
Reply from SmartBuyGlasses
Hi Olivier,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.