SmartBuyGlasses Reviews 

778
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

My second pair from SmartBuy. From ordering from Hong Kong to my door in 7 days. Pretty impressive! When I buy locally it always takes 2-3 weeks at twice the price. I don’t mind paying a little more t... See more

Rated 4 out of 5 stars

I love the variety of their frames and I love the frames I bought, but I chose the cheapest lenses, which didn't affect my ability to see, but I could see in the mirror that the reflection on the len... See more

Rated 5 out of 5 stars

Moving from being in a store where someone took certain measurements and then helped me out with my choice of frames to doing everything myself virtually... unchartered territory for me. Along comes... See more

Rated 4 out of 5 stars

Graduated lens are fine and well installed. Product could have had a better description on the finishing (matte vs stain vs gloss for example). Costumer track update was a bit confusing but all solved... See more

Company replied

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.

SmartBuyGlasses België / Belgique / Belgium

Written by the company

180 Grandes Marques à Prix Incroyables
SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
Retours Sous 100 Jours
Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
Garantie de 24 Mois
Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
Un Achat, Un Don
Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

778 reviews

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4.6

All reviews

(778)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Perfect glasses, fast delivery and overall very happy with the result.

March 18, 2024
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi there!

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations!

Sincerely,
Elveen

Rated 5 out of 5 stars

Good prices and great support

Online store is friendly and easy to navigate. Good prices and great support. I am very happy with my purchase.

March 18, 2024
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi there!

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations!

Sincerely,
Elveen

Rated 5 out of 5 stars

Perfect service, very good quality

Perfect service! Very good quality, recommended.

March 4, 2024
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Peter,

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

We hope to welcome you again to SmartBuyGlasses.

Sincerely,
Katherine

Rated 4 out of 5 stars

Très bon service.

February 13, 2024
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Bonjour!

Merci d'avoir pris le temps de partager vos commentaires avec nous. Cela signifie tellement lorsque nos meilleurs clients partagent leurs expériences.

Je suis heureux que nous ayons pu répondre à vos attentes !

Sincèrement,
Elveen

Rated 5 out of 5 stars

Bon service

November 20, 2023
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Van,

Your review means a lot to us and lets us know we’re on the right track! I am glad that you are happy with our service.

We hope to welcome you again to SmartBuyGlasses!

Sincerely,
Katherine

Rated 5 out of 5 stars

Great service

Great service, glasses arrived on time (in 9 days from Hong Kong to EU), no additional customs nor taxes. Frame is as advertised, fits on my head perfectly. Lenses are also great, I see clearly through them with no distortion.
I'll probably buy another pair soon.
Minor issue for me was searching for right size on the web shop, (until I realized you first have to select color variant of the particular frame model and then the size). All in all, great purchase, and approximately 3 times less expensive then in my local optician shop. And the choice of frames is much better.

June 3, 2023
Rated 4 out of 5 stars

Its is really recommended to purchase…

Its is really recommended to purchase from Smartbuyglasses ,100 % legitimate, but you might have a delay with order due to your location,but for sure client service was available, and offered their best to help,the service manager Bulut helped me a lot, a kind person with the ability to solve client problems immediately.

May 23, 2023

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