Smart Clinic Reviews 

715
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and clinicians for being exceptionally kind, understanding, and patient, creating a truly supportive and judgment-free environment during appointments. Reviewers often mention feeling genuinely listened to and put completely at ease throughout the entire review process. People also highlight the remarkable efficiency of the service, noting that comprehensive reports are delivered very quickly and the digital platform is extremely user-friendly. Reviewers consistently appreciate how seamless, straightforward, and well-organized the entire procedure is from start to finish. Consumers note that everything is explained clearly, taking all the stress out of occupational health screenings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers felt comfortable,... See more

Service

Consumers find satisfaction in the professional service, highlighting that assessments are conducted with... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are exceptionally empathetic,... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and efficient the entire process... See more

Response time

Customers expressed great satisfaction regarding the rapid response times and efficient scheduling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was lovely to face time somebody from the comforts of home.The appointment was made and so easy to join the online face to face chat.The questions were asked about my questionnaire that I filled i... See more

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

I was recently referred to smart clinic by my employer and I was nervous having never been through this process before. The lady I spoke to was amazing and a pleasure to speak to. She put me at ease a... See more

Company replied

Rated 5 out of 5 stars

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showe... See more

Company replied


Company details

  1. Occupational Health Service
  2. also in
  3. Health Consultant
  4. Wellness Program

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(715)

297 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The clinician was really helpful and friendly, making it easier to talk about a difficult topic. Gave me support and good advice too

April 14, 2026
Smart Clinic logo

Reply from Smart Clinic

Thank you so much :)

Rated 5 out of 5 stars

Feeling supported after my review

I had the pleasure of speaking with Adeline E yesterday. They were extremely helpful, kind and patient. I left the call feeling supported, and I would be more than happy to recommend the service to anyone.

April 20, 2026
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Reply from Smart Clinic

Many thanks :)

Rated 5 out of 5 stars

Very polite

Very polite, explain to me exactly why and about the conversation.
Gave me advice about who I needed to speak to if nessecary and a good listener.

April 14, 2026
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Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Very professional and personable…

Very professional and personable service. Well being was taken care of really well and this felt as if it was as it should and was about me - really good and thank you for your support. Highly recommended. Andy M

April 13, 2026
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Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Great Service

the Occ Health session with Maggie at Smart Clinic was a really good and listened , understood and had some great suggestions for the future.

April 7, 2026
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Reply from Smart Clinic

Thank you so much :)

Rated 5 out of 5 stars

An excellent service

An excellent service with very helpful, polite and understanding staff. Appointments are prompt and any questions I have were answered. Highly recommend this service to individuals and businesses.

April 8, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the lovely recommendation :)

Rated 5 out of 5 stars

Great Experience

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showed a great deal of compassion. Never judged me, and I felt like I could tell her anything. The world needs more people like Bronwyn. Wouldn’t hesitate to recommend this company, and you’re definitely in good hands with Bronwyn.

April 7, 2026
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Reply from Smart Clinic

That is so kind thank you :)

Rated 5 out of 5 stars

Fantastic service

A great service. Nice, professional and compassionate staff.
Understanding and great follow up email from the clinician regarding a subject we spoke about
Highly recommend!

March 31, 2026
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Reply from Smart Clinic

Thank you for the kind words :)

Rated 5 out of 5 stars

Great experience!

Great experience! Felt supported throughout and given good information on futher steps I could take! I also had my daughter with me, which I explained at the beginning of the call and they were very accommodating and understanding.

March 31, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you very much :)

Rated 5 out of 5 stars

Really positive and welcoming…

Really positive and welcoming experience. Had an assessment meeting with Mandie to look at the results of the online test. Very friendly and professional. Made me feel seen as a person rather than a collection of traits and scores. Made recommendations suited to me rather than just general options based on the condition.

March 31, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you :)

Rated 5 out of 5 stars

Great experience

Great experience, on time and helpful advice provided. Was advised my report would be completed within 3 working days however this was completed and sent on the same day as the assessment. Clever programme, definitely recommend.

March 26, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

Thank you very much :)

Rated 5 out of 5 stars

Great service, very efficient

After 8+ years working in HR, I've returned back to work in a different role and this is the first company I've come across who have completed the health questionnaire online and it was great! Super efficient and simple to use. Would recommend this service to my contacts who are also in the HR sector. Thank you

March 18, 2026
Unprompted review
Smart Clinic logo

Reply from Smart Clinic

That's such kind feedback, thank you. We look forward to working with you more :)

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands.
What stood out most was how much I felt truly heard. The consultant didn’t just tick boxes; they took the time to listen to my concerns and understand the full picture of my situation. There was a sense of genuine empathy throughout the appointment that made a stressful process feel much more manageable. It’s rare to find a service that balances professional advice with such a kind, human approach.

March 16, 2026
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Reply from Smart Clinic

Thank you for such kind feedback :)

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