Smartech Security Reviews 183

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I highly recommend this company. They also specialise in providing & installing top quality security gate doors & sliding gates for driveways. I had a sliding gate installed last year and am very plea... See more

Rated 3 out of 5 stars

We had smartech install our alarm and camera system several years ago. The installation went very well, very helpful and friendly team and very knowledgeable. I wish I could say the same for their aft... See more

Rated 5 out of 5 stars

Gijo came to our house to carry out a survey and advised us on the options available and suggested the best option available which fitted our budget. He came back in four days to install the al... See more

Company replied

Rated 5 out of 5 stars

I've known Jo since he first installed my alarm system 6 years ago. He's been doing my annual service since then. He's always punctual and is very friendly. His knowledge and of the work is quite rema... See more

Company details

  1. Security Equipment Store

Information provided by various external sources

Protect your home, your business and your wellbeing with Smartech Security. There's no better time to start than now.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

183 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing Service

Smartech Security as always prompt in responding back and great after sales service on our alarm product.

February 25, 2017
Unprompted review
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Reply from Smartech Security

Hi Dev ,

Thanks ever so much for taking the time to share your experience with us.

Smartech Security

Rated 5 out of 5 stars

Brilliant customer service , very knowledgeable.

I am very pleased to say that I was very pleased with the service you provided and are very happy to recommend this product and the firm. Everyone was very helpful and had good knowledge on all aspects.
Thanks again
Gary

February 23, 2017
Unprompted review
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Reply from Smartech Security

Hello Gary,

Many thanks for taking the time to write your feedback.

Regards
Smartech Security

Rated 5 out of 5 stars

Home Alarm system

This is very good system to alarm the home and comes with Mobile App which is easy to manage while you are out at work OR on road. They aver very professional and installed neatly with not much of wiring. Its close to 4 weeks and I am happy with the product.

February 21, 2017
Unprompted review
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Reply from Smartech Security

Thank you so much for taking the time to write your feedback, ​Arun ! It's much appreciated that you let us know how pleased you are and we're helping to keep your home safe and secure. :)

Rated 5 out of 5 stars

Good and prompt service

Prompt Service is the main differenciator

February 21, 2017
Unprompted review
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Reply from Smartech Security

Thank you for taking the time to post your feedback Vijay, much appreciated. We are glad to read that you are happy with the service! If you do have any further feedback or questions please do let us know by emailing us at sales@smartechsecurity.co.uk

Rated 5 out of 5 stars

CCTV and Alarm installation

Jo has done great job installing the CCTV and alarm system.

February 18, 2017
Unprompted review
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Reply from Smartech Security

Dear Faizan,
Thanks for your positive feedback, and thanks for choosing us to protect what really matters.
Kind regards,
Smartech Support Team

Rated 5 out of 5 stars

Prompt, Knowledgeable, and excellent service

I have had my home alarm installed over a year ago. I have had it recently serviced through Smartech Security. Been very happy with the service and input in helping make the decision on the additional accessories and checks. Installer was very competent and answered all my queries to full satisfaction. Reasonable rates and I am impressed with the prompt proactive response I received for booking and follow ups. Will definitely recommend to friends and family. Thanks.

February 9, 2017
Unprompted review
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Reply from Smartech Security

Hi Kaleem,
Many thanks for taking the time to provide your feedback. It's great to read that you feel happy using the system and the team were able to set this up so efficiently.
Regards
Smartech Security

Rated 5 out of 5 stars

Excellent product and service in affordable price

Had this a couple of months now and it's been working great, yes we've set it off a couple of times because we've forgot to turn it off and the alarm was instant. The process of setting it all up was as it's says "easy" . I would recommend*****.

February 9, 2017
Unprompted review
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Reply from Smartech Security

Thanks ever so much for taking the time to share your experience with us.

Rated 5 out of 5 stars

Great service and an excellent product.

Jo has provided services at the last 2 residences we have had and has been an excellent in terms of suggesting appropriate product to install and also on the service front.

February 2, 2017
Unprompted review
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Reply from Smartech Security

Thank you so much for taking the time to write your feedback Sushena !

Rated 5 out of 5 stars

Installation and Customer Service

I was recommended by two people to use Jo to install my alarm. The installation went very smoothly and the customer service is excellent. I would have no reservation in recommending Smartech Security.

November 12, 2016
Unprompted review
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Reply from Smartech Security

Many thanks for taking the time to post your review.

Rated 5 out of 5 stars

Annual service/battery replacement on Security Alarm system

Call for service was acknowledged immediately. Since call was made on Sunday work was carried out on Monday- the first working day- which is excellent .
This level of service is recommended.

November 2, 2016
Unprompted review
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Reply from Smartech Security

Thank you for taking the time to post your feedback Mohan, much appreciated. We are glad to read that you are happy with the service! If you do have any further feedback or questions please do let us know by emailing us at sales@smartechsecurity.co.uk

Rated 5 out of 5 stars

Excellent service

Jo has always been so helpful and the service is always excellent I would thoroughly recommend Smartech Security

October 29, 2016
Unprompted review
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Reply from Smartech Security

Thank you for taking the time to write your lovely review Anna.

Rated 5 out of 5 stars

Fast great service

My alarm was affected by the storm and Smartech came out straight away and fixed it!

October 25, 2016
Unprompted review
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Reply from Smartech Security

Thank you so much for taking the time to write your lovely feedback, ​Michelle! It's much appreciated that you let us know how pleased you are and we're helping to keep your home safe and secure. :)

Rated 5 out of 5 stars

Great service, great products

I have had my home alarm and CCTV fitted by Smartech, and for almost a year now it's been working like clockwork!

The technicians knew their stuff, and finished the fitting in a couple of hours. And absolutely no hassles as well. The devices were really good, and they ensured we were really comfortable in using the system before they left.

Also the post fitting services were also brilliant.

I would easily recommend Smartech, without any reservations, to anyone out there looking for anything with home security/automation.

October 24, 2016
Unprompted review
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Reply from Smartech Security

Many thanks for taking the time to write your feedback.

Rated 5 out of 5 stars

Very Good

Good work, follow up service to check whether every thing is working well
Happy with the service received

October 21, 2016
Unprompted review
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Reply from Smartech Security

Thanks ever so much for taking the time to share your experience with us.

Rated 5 out of 5 stars

Great service.

They were perfect.

October 20, 2016
Unprompted review
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Reply from Smartech Security

Thanks ever so much for taking the time to share your experience with us.

Rated 5 out of 5 stars

Excellent

I am really happy that I installed a burglar alarm that it gives me peace of mind while at work or on holidays.
To say about smartech, it has been a no hassle first class service. Always there when you need whether it be advise or repair.
Really happy and would recommend anytime.
Well done Gijo.

October 20, 2016
Unprompted review
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Reply from Smartech Security

Hi Arun ,
Many thanks for taking the time to post your feedback. It's great to read that you feel happy with your alarm system and it's helping to keep your home protected.
Regards
Smartech Security

Rated 5 out of 5 stars

Best Company to deal with. 5 Star

I am very pleased to say that I was very pleased with the service you provided and are very happy to recommend Risco Alarm and Smartech Security. Everything was explained clearly all my questions were answered. The gentleman I dealt with was extremely professional and yet very friendly and had good knowledge on all aspects.
Thanks again
Jackie

October 4, 2016
Unprompted review
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Reply from Smartech Security

Hi Jackie,
Many thanks for taking the time to provide your feedback. It's great to read that you feel happy using the system and the team were able to set this up so efficiently.
Regards
Smartech Security

Rated 5 out of 5 stars

Professional Service

I had the cheapest quote from Smartech after comparing and searching the Internet. Although I did not expect much, Jo really impressed me with his professional approach. Always on time, reachable on phone, and goes above and beyond to help.

He was very professional during the installation of the new alarm. We could easily tell the difference between a job done by a professional and novice. Jo explained that he had many years of experience behind him.

After the installation, I had to call Jo again as I had additional question about Risco Agility 3 which he had installed. We arranged to meet and went through the product features again in great detail. We (My wife and I) were really happy with his patient approach he had taken to explain the various functionality to us.

I would definitely recommend his services to anyone who wants to fit a new alarm.

Great Job!!!

October 4, 2016
Unprompted review
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Reply from Smartech Security

Dear Seenu,

Thanks for your positive feedback, and thanks for choosing us to protect what really matters.

Kind regards,

Smartech Support Team

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