Smart Play Zone Reviews 264

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I just bought my grandaughter the KTM 6v motorbike for her birthday and ive got to say that everyone who's seen it is really impressed. It really does look like the real thing. My grandaughter absol... See more

Rated 5 out of 5 stars

Bought a Disney Pixars 'Car' ride on electronic car. Haven't set it up yet as its a Christmas present but delivery was perfect. It came the exact time it said it would on the dot. Good communication w... See more

Rated 5 out of 5 stars

After being let down from another site i ordered a car from smart play zone just a couple days before my sons birthday, i rang them to ask them if it would arrive on time, they were Extremely friendly... See more

Rated 5 out of 5 stars

From start to finish and trust me I had a lot of questions, Shakil was absolutely amazing, always polite and helpful and made ordering my sons ride on a great customer experience. I cannot recommend... See more

Company details

  1. Children's Toys Store
  2. Game Store

Written by the company

We are Online Retailer of Kids Toys of all ages. we specialise in Kids Ride on Cars, Quad and Bikes with 12v and 24 Power. Our Cars are genuine licensed by the brands like Mercedes, Audi, BMW, Lamborghini, Maserati, Land Rover etc. After Covid break SMARTPLAYZONE company is under new management and we personally take care of all dispatch and customer query. We have a warehouse 10000sq.ft and stock all items in UK. We also wholesale and distribute our stock to many toy resellers in UK. For any query please email us on sales@smartplayzone.com/ sales@smart-toys.net


Contact info

4.8

Excellent

TrustScore 5 out of 5

264 reviews

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Rated 5 out of 5 stars

Fantastic service

Service was great and how u could track driver and how they sent time slot for delivery was fantastic would recommend

November 22, 2016
Unprompted review
Rated 1 out of 5 stars

Shocking wouldn't buy from them

Bought for my 19 month old for Christmas and they've delivered it to the wrong address trying to get into contact and phone just rings for about 30 seconds then cuts you off so been robbed of £170

November 18, 2016
Unprompted review
Smart Play Zone logo

Reply from Smart Play Zone

Hi please contact us via email on sales@smart-toys.net and we will resolve the problem for you. We will contact the courier company if you can submit your order details

Rated 1 out of 5 stars

Can't get hold of anyone

Parts missing from electric car, personalised number plates didn't come with it , been trying to call for over and hour and a half answers with voicemail, choose the option you want I've tried three of them, just rings and rings and then cuts you off

Regarding response the email sent to me, gave me contact number and said opening hours were 8-5pm and call was answered by and if not open should be advising the opening hours and not asking you to choose the option you require then ring and ring and cut off,

November 18, 2016
Unprompted review
Smart Play Zone logo

Reply from Smart Play Zone

hi please call us now we open at 0930 th number plate has been sent seperately, you may also email with the information to sales@smart-toys.net

Rated 5 out of 5 stars

dareway

Excellent product! And brilliant service! Would recommend to anybody couldn't ask for more.

November 10, 2016
Unprompted review
Rated 2 out of 5 stars

Product average, customer service poor

We bought a Mercedes electric car for our son, it came quickly etc so no complaints there. And the product is fine, a few panels are different sizes etc which sound spey type but for how expensive they are you'd expect it to be perfect. The car came without the stickers as advertised, when I emailed questioning they just said that batch didn't have them so too bad, I emailed back but never got a response. Also do NOT pay for personalised registrations!!!! We got ours in a letter and it's just a piece of laminated paper, only half of the back reg is orange (I'm guessing their printer ran out of ink) , they're not even cut out and they wouldn't fit the cars space for the reg (not that I'll be putting them on as they're so poor)

October 31, 2016
Unprompted review
Smart Play Zone logo

Reply from Smart Play Zone

hi as explained the seat has no stickers regarding the number we can send another one please contac us .

Rated 5 out of 5 stars

Fantastic service and delivery

Absolutely no complaints whatsoever. Their website is quick and easy to use and the free delivery service is great. The 6V ride-on toy car arrived in no time at all and we have one happy toddler.

We did have an issue straight out of the box with regards to the 6V battery having deteriorated and leaked but this has been dealt with by the manufacturer and a replacement issued.

September 21, 2016
Unprompted review
Rated 5 out of 5 stars

First Class Company

I placed my order on 15/9/2016 and received it on 18/9/2016 am and as I live in nr. Ireland, I am very impressed with this company and I have already recommended them to several friends and family.

September 12, 2016
Unprompted review
Rated 1 out of 5 stars

Horrible!

Item arrived faulty and they wanted me to pay for return postage for them to "check it" still waiting for refund

August 28, 2016
Unprompted review
Smart Play Zone logo

Reply from Smart Play Zone

the item has a return to base warranty, if returned we would hve repaired it and returned it back.

Rated 5 out of 5 stars

😊😊😊

Easy ordering and quick delivery....item opened but not tried yet as its a birthday present and don't want to spoil the internal packaging.

August 26, 2016
Unprompted review

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