SMART VALOR AG Reviews 64

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I dealt with this company as a contractor at the Davos Economic Forum. And the company did not pay the invoice but used absolutely all the photo and video materials that they ultimately did not pay fo... See more

Rated 1 out of 5 stars

The new terms and conditions give you no actual possession of your transferred fiat money, just "valor vouchers", which are treated as in the following citation: "12.4. Clients do not have any contr... See more

Company replied

Rated 5 out of 5 stars

I have been following this project since its inception. Dear Olga and her team work very well. It has a transparent and hardworking startup team. The $Valor cryptocurrency and exchange looks promising... See more

Rated 4 out of 5 stars

I had a very odd experience. I made a withdrawal to my German bank account and the funds were never received. Smart Valor insisted that their finance department said the withdrawal was processed and s... See more

Company replied

Company details

  1. Financial Institution
  2. Cryptocurrency Service

Written by the company

SMART VALOR is Europe's Premier Exchange. Invest in cryptocurrencies such as Bitcoin and Ethereum securely and easily.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I dealt with this company as a…

I dealt with this company as a contractor at the Davos Economic Forum. And the company did not pay the invoice but used absolutely all the photo and video materials that they ultimately did not pay for. I sincerely believe that without professional qualities at the head of the structure, the company is hopeless in all its manifestations

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Last time I withdrew crypto from Smart…

Last time I withdrew crypto from Smart Valor to a Crypto Wallet or an other Crypto Platform was between 2019-2021.

So I could not figure out what I did wrong this time. Smart Valor Support explained me very detailed how to do it. I have not done it yet, because I saved the answer support sent me in an Email Wallet. There is now hurry to do it yet, but I know the procedures now.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Good option for trading

It has been good experience with this exchange as there are not so many which will provide regulated services and you will not be afraid of loosing money. Now it is also publicly traded.

January 1, 2023
Unprompted review
Rated 1 out of 5 stars

Deleting an account by an exchange

I received a message that my account is in the process of being deleted. I did not delete my account and therefore immediately wrote to the support of the exchange. For the fifth day there is no answer. I also could not enter my account and could not recover the password either, because the exchange does not send messages to my email. No explanation has been given either.
PS:Half a month later, they told me that my account was deleted due to the fact that I am Russian. They did this by sending a request on my behalf to them to delete the account. In general, they want to pretend that they do not follow the sanctions .... crypto exchange

May 19, 2023
Unprompted review
SMART VALOR AG logo

Reply from SMART VALOR AG

Hi there,

unfortunately, due to strict compliance reasons we cannot disclose why your account was in the process of deletion on public channels. We are very sorry you did not receive a reply and we will follow up your query with our support team.

The SMART VALOR team

Rated 5 out of 5 stars

Smart Valor is the best exchange in…

Smart Valor is the best exchange in Europe. The onboarding is very fast, the fees on the platform are low and often the company organizes interesting competitions and campaigns. The company is based in Switzerland which makes me feel confident about my funds and the customer support is friendly and professional.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Smart Valor

Smart Valor is one of the most secured exchanges, certified with licenses and regulated. It is easy to use and user friendly where everyone can easy buy and sell of cryptocurrencies.

April 4, 2023
Unprompted review

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