SMC Ford Reviews 

Took my Focus in for warranty repair on a faulty EGR valve. After the diagnosis they claimed the EGR was fine but the turbo intake pipe was adrift. They quoted £280 to reattach it.

My local garage did it instead. Took him 30 seconds to tighten the clip all for the low price of £0.00.

AVOID! Terrible customer service and even worse car service. Left my truck to diagnose coolant leak. They charged me over £2k and assured everything is fine. They even said there is no need to check the coolant levels- we tested it! 2 weeks later ended up with engine damage due to internal leak that they failed to diagnose. After that they were happy to offer new engine for just £12k and lying about how they are not to blame for the damage. Not honest with no expertise.

5 weeks to get a parking sensor changed on my van. No communication, I had to do all the chasing .
Managed to finally get it booked in and it was to be done on a Wednesday. they had the van from 8am on the day, 3pm I got an email to say it wasn't done as part ordered was wrong, so should be done next day. The next day no communication, i had to chase up up again to find out when it would be done, around 5pm i got an e mail (no phone call) to be told it hadn't been done and would be done the next morning. Friday morning i emailed to say when i would be there to collect the van,i had no response. so when i arrived at the garage about 2pm i waited only to be told it hadn't been done. After some strong words i was told it would be done in an hour and it was. SO THEY HAD MY VAN FOR 2 AND A HALF DAYS TO DO AN HOUR JOB! IN TOTAL WAITING WAS 5 WEEKS. ( was told they would be in contact when part was in and ready to fit i dont think the part was ordered in first place when first diagnosed ) what a joke of a company Useless, no communication, no updates and their phone lines are rubbish. Keep getting cut off never able to to speak to someone in person. Will never use a SMC for sales or service again nor recommend.

Recently requested an appointment in Sittingbourne for the Eco sport I bought as a used car last December. I also took out extended warranty and a service plan. I arrived early, checked in, asked for a taxi and waited 95 minutes for my taxi to arrive. As I got into the taxi the service department sent me the visual health check and for what I was expecting the proposed bill cost substantially more - it had gone in because of a noise on steering which they could not find, to change the rear brake bulb and see why the boot would not open. Apparently the boot would cost over £400 and they could not do the bulb because they could not open it. When I pointed out it was covered by warranty it took them a whole day to get a response. They kept that car overnight and I had to contact the next day to see if the parts had been delivered, as no one thought to advise the customer.. On day one I sat and watched as I was the only customer there, the 3 on service and 2 drives laughed and amused themselves with language dotted with swear words. I dared to ask a drive if they could drop me home (he was doing nothing) and received a curt No. When the sales team came in the interaction continued in much the same way. As a customer I was left feeling very ignored and irrelevant. I am not surprised in the two days I was in the dealership there were so few customers.

When I returned to get the car my son came with me as I was by now very anxious with the call and email tone I was receiving, and whilst he has been bought up with manners and addressed everyone we came across, he rightly pointed out how 'passive aggressive and cold everyone was'. As an ex automotive employee myself we would have cringed at this poor level of service. Return?? I don't think so! Keep a Ford going forward? Sadly no.

As a salesman myself I am giving a big thumbs up for Shah the sales manager at Slough branch ,not sure if I will be buying maybe one day but our phonecall made it obvious he is a decent guy and would love to support him moving forward

SMC Ford Gravesend.
Went in twice for warranty repair. They changed front brake pads and discs even though they had been checked two weeks prior and found OK. They were told this but changed them anyway so they could charge for it. Did not fix problem.
Do not go near this bunch of chancers, would not let them loose on a bicycle!

Excellent service received from Steve part of sales team SMC uxbridge, when purchasing our Ford Kuga.
They were super efficient from start to finish, nothing was too much trouble.
They checked their country wide stock and found exactly what we wanted.
We would like to say a big thank you very pleased with purchase and service.

In smc slough, shah was a great guy who dealt with us buying our car,I would recommend this guy anyone to approach,make things easier and simpler

Do not do your car service here!! I requested a parking sensor to be fitted in my car and they charged 350£ for a very bad quality plastic device you can buy on Ebay for 12,99£. It is rubbish. I called to get this removed and they refused to do this. Get away from these people.

Steve Major, who was excellent and I saw him to order a new car kept me informed on monthly basis. When I pick the car up eight months later, service was excellent and everything, but a new car to me has a good customer service planner, very phone, friendly person to speak to sort of recommends people to steve carry on the excellent work. Well done.

SMC FORD SLOUGH
Viewed a car with Shah he gave it the hard sell but he seemed genuine enough offered 3 years warranty and 3 years road recovery free UNTIL, we were refused finance direct from them (at no point did he say that) we sourced finance from another company and all of a sudden were spammed with calls from the people who turned us down to go with them (we declined) when our finance company got in touch with SMC slough they were informed that said offer of the 3 years would actually cost another £1000!! We called a week before pick up to make sure all was well and were assured everything was ready! Got there after work to find out that the car was still mobility taxed and they hadn't realised until after 5 when the post office was shut, the sales manager then says 'come tomorrow and we will sort it out and also top the tank up for the inconvenience' fair enough you think!! Get to the post office and I'm required to pay for the V6 because they don't have the log book 🤔 when I query this I'm told 'we don't have company credit cards so you pay for the log book and we reimbusre by putting petrol in the tank'
So the petrol paid for the log book that was their responsibility to provide and not the inconvenience of mucking up the paperwork also I'm sure as its a company fuel card it will be claimed back on expenses!! Shocking way to treat customers and then try to call you a liar when you complain!! Will never deal with these cowboys again

Fantastic experience at SMC Slough. I saw a car on the website that had no photos so called to see if it was available. Shah assured me it would be the following day and it was - he drove to the garage to collect it and called to say it was ready for viewing. I went along, had a test drive, negotiated the sale of my car, paid for the car and collected it 24 hours later !! A couple of bits needed to be done, a courtesy car was made available and work booked in 24 hours later.

Throughout the whole experience Shah dealt with me as the purchaser and not my husband - unlike a previous dealership ….

Shah is a credit to the sales team, no hard sell, no pressure just a true willingness to ensure I got the car I wanted. The pleasure of buying a car from Shah and the team at SMC Slough needs to be experienced to be believed.

Purchased a Ford Fiesta in December from SMC Ford in Uxbridge. The vehicle was in immaculate condition and there was no over sell. The service records were all there and Sophie making her first sale made sure the car was ready for pick up on the promised date. With the breakdown and service cover and the trust-able sales people feel secure driving the car.

Wouldn't deal with again sold us a car without correct paperwork meaning I was driving around the car without tax for 3 weeks, we was told it was taxed and log book was coming through. This was simply not the case. In the end had to give the car back was told we would be compensated unfortunately this never came through either. Liars and frauds.

I have just collected my new car from SMC Ford Motors, and dealt with the most charming, efficient and helpful salesman called Shah Monaf. He couldnt have done enough to help with the sale and highly recommend his expertise.

We had seen the performance edition Orange St on the website and decided to drive to SMC Ford @ Slough from Wimbledon. The service was outstanding from Start to finish as soon as we stepped out of our car Shah approached us his service was outstanding he didn’t do any hard sales approach we was left to look round the car and even allowed us to test drive it on our own.We Collected the car today and again service was amazing 🤩 if I could it would 10 stars but 5 is the maximum thank you again Shah

I Come to ford to star the process on a mobility care I personally found the dealer shah who dealt with us with the most utter respect and was very professional and polite through this process.
i found he explained everything and was able to answer any question or concerns we had. he also worked his magic and was able to ger the car within a week just before Christmas.
I would highly recommend ford dealership as they are reliable and very professional. thank you again Shah we apricate your help and professionalism

Steve Major was very helpful. We rate our experience with him a 5 star.

Honestly, avoid this garage by all means, go anywhere else. I'm really surprised Ford is in cooperation with this people. I regret I've decided leave my car with them....too long story to share it here.....

I have had a terrific experience with SMC Ford in Uxbridge. They have gone above and beyond and this has changed my view of our local Ford dealer.

I liked the telephone service and although busy, I was able to speak to very polite and supportive customer service representatives.
Initially was offered a courtesy car - not needed, but the offer was welcome.
The repair was tricky and it needed several investigations. However their communication was really good and in fairness, I feel they did everything they could to help manage costs.

Credit to Sully, helped to negotiate with our warranty company and helped to claim back most of the cost from our warranty company.

I was really impressed by the desire to ensure I was happy with the service - even valleting the car on the day of collection.

Lovely handover with a very nice lady at the service desk who explained everything in an unrushed manner, even whilst dealing with several other customers. Her friendly professionalism was first class.

Repair was completed well and in good time. The car feels great again and I am so pleased I went with SMC.