smeg-service.co.uk Reviews 

I’m v happy with the immediate service that I received. Thanks SMEG team

My expectations (based on the experience of other manufacturers) when I contacted SMEG about a fault with my new coffee machine were not high.

To say that they blew the doors off of that expectation is an understatement. What amazing customer service - fantastically responsive and proactive. Not only was the turnaround super fast but they also dealt with a complication caused by the courier simply and efficiently.

Other companies can learn from them.

I bought a B2C coffee machine as a Christmas present, and the settings were all wrong when we tried to use it on Christmas day.
I contacted Smeg for a return, and he whole process was hassle free. I dealt with Dan, who arranged for a box to be sent to my address, and he also arranged for the machine to be collected. Once the repairs have been completed, Dan contacted me again o arrange a delivery back to me. So yes, 5 stars for great customer service. Now let's hope the coffee machine arrives safely, and duly repaired...

Very poor communication - I originally contacted for a warranty repair of a leaking coffee machine in June, but the courier to collect never appeared to collect it on the appointed day. I again contacted Smeg in December as I was getting tired of mopping the counter. This time, a box artived and the machine was collected. I got an email back within 3 days saying it was fixed, but could not be delivered until at least a week into the New Year. I have just spent a day waiting in for it to arrive, and after emailing Smeg, they have told me at 5pm that it won’t be delivered until Wednesday - which they have known since last Friday. There might be someone here on Wednesday. I’m not taking another day off work on the chance they will turn up.

Daniel provided me the electrical wiring diagram fast and professional!
Thank you

Thank you Mr. Daniel Moorcroft for your excelent and fine attention. 1000 Stars !
Regards

Great service. Needed a repair and smeg picked strip from house and delivered new one. Thankyou!

I write them for electrical diagram for very old oven. They replied me in 10 minutes. That shocked me, i am very thankful to Dan Moorcroft.

Customer Service has been exceptional, professional, fast repair and very efficient. Thank you so much Dan, who has dealt with everything, with responding so quickly & has kept me updated throughout, arranging collection and returns, I would highly recommend.

Dan from Customer Services at Smeg speedily supplied a circuit diagram for my Smeg dishwasher :)

When our cooker was installed the main oven didn’t work. SMEG sent out their engineer Mark the next day. He arrived early and fixed the problem.
Mark was knowledgeable and thorough but also kind and considerate and we have nothing but praise for him.

Dan was very helpful in the whole process from reporting a fault in my coffee machine to repair and quick return to me. Couldn't ask for more. Thank you so much to all at Smeg.

Machine has been broken for 3 weeks, has been a nightmare to contact SMEG. Machine was fixed in 2 working days but they couldn’t offer me delivery date until 4 days time. £800 machine broken after less than a year! Wouldn’t recommend smeg appliances!

Great service, rapid response, rapid turnaround - everything went exactly as Dan from SMEG said it would.

Dan made the process so simple and communication was fast. The collection and delivery arrangements were made without fuss and the repair completed very quickly

Needed wiring diagram to help fix an older cooker. Within half an hour of emailing I had the diagram. Thanks for your help Daniel Moorcroft. :-)

Daniel responded to my email very quickly and provided a wiring diagram/schematic to help me to try to identify the problem with my oven.

Excellent customer service provided by Dan. Clear instructions for returning coffee machine for repair with time frames given, which were adhered to. Thank you.

Very prompt reply , request completed - would certainly recommend