smeg-service.co.uk Reviews 

Purchased a bean to cup coffee machine recently but noticed excess water leaking in the waste tray. Contacted Smeg who made the repair process extremely easy and hassle free. Dan was my contact point and he was extremely helpful and prompt with his responses. I was sent the appro packaging and collection and delivery were also arranged without fuss. The best customer service I have received by far and will certainly consider other smeg appliances because of it. Looking forward to my cups of coffee again. Thank you Smeg.

Thank you Dan. You are very kind and efficient

After a few false starts in getting problems with my SMEG coffee machine taken seriously, I was eventually contacted by a guy called Dan. That's when my faith in SMEG was renewed. Once Dan engaged, things moved quickly and the machine was repaired and promptly despatched back to my home.

Sent my Smeg appliance back for repair and I have to say Dan was really helpful and got everything on track for me

Dan has helped to get my fixed machine back to me, in a very professional way… I cannot fault anybody involved the whole experience has left me with peace of mind. Really happy and grateful 🙏

My ground coffee machine wouldn’t stop descaling after 2 weeks talking to smeg technicians they finally organised the collection
Fast delivery and fast repair my machine is coming back next week
Dan was very helpful but considering that the machine cost a lot of money and still on warranty I think the process took too long ( nearly 4 weeks)

Really helpful arranging a warranty repair. Fast turnaround too

The service I have received from Mine and Dan has been excellent. They have both arranged the collection and return of my Smeg bean to coffee machine within a week of it being sent for repair. This however is the 2nd time it has been returned since purchasing it in August 2024.

They responded quickly and courteously with the technical information I requested on one of their discontinued prodycts. Excellent service!

The response from SMEG to my problem was first class. Service engineer Dan deserves a special mention

Excellent customer service. Smeg customer service arranged collection of my filter coffee machine. It was repaired and returned quickly with no quibbles.
Many thanks to Mike and the team.

Had a problem with our bean to cup coffee machine. Dan arranged collection, repair and re delivery within a week.
Excellent service

Had an issue with my Smeg bean to cup coffee machine. The sending away process was smooth and FOC. Acsolutley no complaints. Dan was very helpgul over emails.

Seamless service from start to finish - thank you Dan !

I reported a small fault with our bean to cup coffee machine on line with SMEG Customer Service. The machine was collected, repaired and will be returned in less than a week. We were kept up to date all the way by Dan and are very grateful for the timely updates. The machine initially seemed expensive but the performance and after care are definitely worth the investment.

Best company! Good customer service, will reply you back in a time that you don’t realise! They fixed my coffee machine 2 times and got it back in just few days , no longer than 1 week all together sending it to Smeg company and they returned it in same week ! I recommend them highly!

Fairly easy to get in touch using website. I was contacted very quickly and arrangements were made for a DHL collection. They received my coffee machine on Monday, contacted me on Tuesday to say repair was complete and arranged delivery for Friday. No complaints and an excellent standard of service. Dan’s communications were superb and when I asked what the problem was I received a detailed breakdown.
Great to deal with someone that listens and does what you ask!

Had an issue with our coffee machine but the customer service from Smeg was excellent. Special thanks to Dan for being so helpful & organising a quick pick up & repair. Very quick, efficient & easy.

I was disappointed that my new coffee machine start button was problematic but after speaking to Customer services it was sorted out quickly. It was picked up by DHL and repaired very quickly and return arranged to suit me.