Smith's Lock Services Reviews 

24
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very good and helpful,explained everything to us as to what he was doing and what the actual problem was.Couldnt believe how quickly he came to see us. Would highly recommend to everyone as he certa... See more

Rated 5 out of 5 stars

We live in Belmont village near Sutton. On the early hours of 3rd Feb 2024, we accidently closed our flat door leaving the keys inside, as a result, we were locked out. One of our local friend s... See more

Company replied

Rated 5 out of 5 stars

Great service from the team at Smiths Lock Services. All work completed with no fuss and at a reasonable price.

Rated 5 out of 5 stars

This is the second time we have used Smiths. This time it was to sort out an issue with our French Windows lock. They attended quickly and identified, sourced and installed the necessary part at a ve... See more

Company replied

Company details

  1. Emergency Locksmith Service
  2. Locksmith
  3. Security System Installer
  4. Security System Supplier

Information provided by various external sources

We are an honest, reliable and trustworthy family business. We cover all aspects of locksmithing. Whether you just need some spare keys or internal or external locks fitted or replaced, we are the people to call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.7

All reviews

(24)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitted new lock next day and very…

Fitted new lock next day and very quickly. Would recommend!

September 7, 2019
Unprompted review
Smith's Lock Services logo

Reply from Smith's Lock Services

Thank you very much David for your review. I hope your move into your new home runs smoothly, welcome to Carshalton. Remember you have a 12 month guarantee with the lock so if any problems occur in the next 12 months don't hesitate to contact us.

Rated 5 out of 5 stars

Smith's Lock Services came out to me…

Smith's Lock Services came out to me after I locked myself out of my home. The service was very professional. If any other problems occur in the future, I will definitely be using this company again. Come highly recommended. Thanks again.

August 27, 2019
Unprompted review
Smith's Lock Services logo

Reply from Smith's Lock Services

Thank you very much for your review, we do aim for a fast responce to lockouts, if you have any future problems don't hesitate to contact us.

Rated 5 out of 5 stars

Perfect service and a lot of helpful…

Perfect service and a lot of helpful advice. Justin went out of his way to get the correct parts to repair our unusual door, he was really helpful and explained things thoroughly so we could make the best decisions. Many thanks.

August 26, 2019
Unprompted review
Smith's Lock Services logo

Reply from Smith's Lock Services

Thank you Mr Wiseman for your review. Welcome to Carshalton! Remember you have a 12 month guarantee with the lock so if any problems occur dont hesitate to contact us.

Rated 5 out of 5 stars

excellent and honest service

I couldn't have wished for a better service: we are new to the area and contacted a few locksmiths for a quote. Justin was very responsive and helpful. when he arrived, there was a problem with the way one of the old locks had been fitted - Justin went away and returned a few times until he found the solution and the right parts to correct the issue - all at no extra charge. he did his job with great care and honesty. he also was helpful with some local tips for us. I couldn't praise him enough

August 24, 2019
Unprompted review
Smith's Lock Services logo

Reply from Smith's Lock Services

That's very kind of you thank you for your review. We got there in the end even though it was quite odd, any problems in the next 12 months don't hesitate to contact us.

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