Smith Glass LTD Reviews 

1,112
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I used to work for these guys as a sales rep, I did fairly well and my clients were always happy, but everyone else seemed dissatisfied They OWE ME £30,000 IN COMMISION Which I never got... See more

Rated 5 out of 5 stars

Everything went like clockwork. All explained in detail during initial quotation. Once ordered, product was installed promptly and efficiently. Fitters were friendly and hard working. The end result h... See more

Company replied

Rated 5 out of 5 stars

Gary was a great salesman and advisor as to what options we could have for our very hot and very cold conservatory. Gary ran through all our options. The replacement heatshield panels fitted to the ro... See more

Rated 5 out of 5 stars

We can’t fault this company from start to finish.The installation for whole front of house including doors was completed in 2 days the team were hard working polite clean and tidy you wouldn’t have kn... See more

Company details

  1. Double Glazing Installer
  2. Conservatory Specialist
  3. Construction Company
  4. Door Shop
  5. Glazier
  6. Home Improvement Store

Written by the company

Established in 1968, Smith’s have continued to build the successful ‘family’ business, expanding operations and servicing clients all over the south east of England. Smiths have an extensive portfolio of Satisfied Customers who come back to Smith’s time and time again for new products or simply recommending friends and family to the unique Smiths Service. We offer a full 10 year guarantee and also an insurance backed Guarantee. Smiths are proud members of FENSA and offer insurance backed guarantees through H-P-I. With 1000’s of satisfied customers over the past 50 years, and all of these guarantees, the Smith’s Family business is a name to be trusted and draw comfort from. When a client buys from Smiths they are safe in the knowledge that we are a company that prides itself on family values, quality, affordability, and sustainability.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,112)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quick service

Had side door window made designed to match the door
They did a brilliant job quick and efficiently and always polite at each stage of the measuring and fitting
Very happy with their professional service

February 7, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave our company a review.

Rated 5 out of 5 stars

Great company

Great company, excellent product and service would definitely recommend.

February 6, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave our company a review.

Rated 5 out of 5 stars

Very pleased with my new 8 windows and…

Very pleased with my new 8 windows and French doors, fitters were great and all staff dealt with were friendly and helpful. Would highly recommend!

February 4, 2022
Unprompted review
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Reply from Smith Glass LTD

Thank you for taking the time to leave us a review, it has been an absolute pleasure helping you with your enquiry through to completion and thank you for already recommending us :)

Regards
Ryan

Rated 5 out of 5 stars

Lovely job

Lovely job, fast clean and tidy

February 3, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave us a review, your comments are much appreciated.

Rated 5 out of 5 stars

Thorough

Thorough, professional and good value service 👏

January 30, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave our company a review.

Rated 4 out of 5 stars

solo

Mike was great, shame he was all on his own.

January 29, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave our company a review.

Rated 5 out of 5 stars

Very helpful company

Very helpful company, turn up on time, do an efficient job and clear up immaculately.
Will definitely use when the need arises.

January 27, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave our company a review.

Rated 5 out of 5 stars

The process was absolutely seamless…

The process was absolutely seamless from the estimate to completion. Everyone was friendly and helpful. The windows are top quality and they were expertly fitted. Highly recommended.

January 26, 2022
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Reply from Smith Glass LTD

Thank you for taking the time to leave our company a review.

Rated 5 out of 5 stars

I contacted Smiths glass for a quote to…

I contacted Smiths glass for a quote to replace a double glazed unit in an upstairs bathroom.
The staff were were helpful
And friendly and a very fair price was quoted.
The work was carried out quickly and efficiently and very tidily.
The textured glass matched the existing units perfectly.
Thank you very much Smiths Glass, I will definitely recommend you to all of my friends and family.

January 1, 2022
Rated 5 out of 5 stars

Smiths Glass Ltd fitted a side/utility…

Smiths Glass Ltd fitted a side/utility room door. It was a smooth process from sale to the survey and then installation. They have polite, friendly and efficient staff. I would certainly use them again!

December 21, 2021
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Reply from Smith Glass LTD

Good Evening Mr Salim
Thank you for taking the time to leave us a review and for such nice comments. Thank you for your custom.

Many Thanks

Ryan
Smith Glass LTD

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