I used to work for these guys as a sales rep, I did fairly well and my clients were always happy, but everyone else seemed dissatisfied They OWE ME £30,000 IN COMMISION Which I never got... See more
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Everything went like clockwork. All explained in detail during initial quotation. Once ordered, product was installed promptly and efficiently. Fitters were friendly and hard working. The end result h... See more
Company replied
Gary was a great salesman and advisor as to what options we could have for our very hot and very cold conservatory. Gary ran through all our options. The replacement heatshield panels fitted to the ro... See more
We can’t fault this company from start to finish.The installation for whole front of house including doors was completed in 2 days the team were hard working polite clean and tidy you wouldn’t have kn... See more
Company details
- Double Glazing Installer
- Conservatory Specialist
- Construction Company
- Door Shop
- Glazier
- Home Improvement Store
Written by the company
Established in 1968, Smith’s have continued to build the successful ‘family’ business, expanding operations and servicing clients all over the south east of England. Smiths have an extensive portfolio of Satisfied Customers who come back to Smith’s time and time again for new products or simply recommending friends and family to the unique Smiths Service. We offer a full 10 year guarantee and also an insurance backed Guarantee. Smiths are proud members of FENSA and offer insurance backed guarantees through H-P-I. With 1000’s of satisfied customers over the past 50 years, and all of these guarantees, the Smith’s Family business is a name to be trusted and draw comfort from. When a client buys from Smiths they are safe in the knowledge that we are a company that prides itself on family values, quality, affordability, and sustainability.
Contact info
5 Robert Way, SS11 8DD, Wickford, Essex, United Kingdom
- 0800 318431
- www.smithsltd.co.uk
- www.smithsltd.co.uk
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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First class.
The whole experience, from having the salesman round,to the surveyor appointment, and up to the fitting was first class. There was a small issue that arose a little while after fitting was completed, but the after sales service team resolved that with no problems and very promptly. Would definitely have no issues with passing this company on to anyone who was interested in having new windows fitted.
June 27, 2022
Reply from Smith Glass LTD
Good Morning
Thank you so much for taking the time to leave us a review.
We understand that on occasions some products do require adjustment and I am glad to hear that you were satisfied with the response time of us popping back along to carry out the remedials for you.
Many Thanks
Ryan
Smith Glass LTD
Mr Oliver
Mr. B Oliver who came to give a quote was very polite and did not put pressure on me to get a sale. The work carried out was very quick, clean and efficient
June 26, 2022
Very pleased from estimate to…
Very pleased from estimate to installation , one small criticism , not enough contact to let me know where my order was . Was given an installation date , but was missed by 2 months . Apart from this problem , we are very pleased with the end result .
June 21, 2022
Good clean and efficient and just…
Good clean and efficient and just recommended to a friend who has put in a big order
June 13, 2022
Satisfied customer
Satisfied customer
Installer arrived on time. Carried out the work to a very high standard with little disruption and left the site in a tidy manner.
June 12, 2022
I was very happy with Smith Glass Ltd…
I was very happy with Smith Glass Ltd from the sales person that knocked on my door, to the actual sales pitch and order processong to the door installation. Every one was friendly and helpful. The installation itself was done quickly and with no mess left after. Would definitely recommend!
May 25, 2022
Had my bathroom window replaced
Had my bathroom window replaced
Very professional man and was very happy with the work would definitely recommend Smith’s to family and friends 😊
May 25, 2022
Brilliant first class
Had a new door fitted April 22 absolutely first class 2 lads turned up old door and frame was gone in less than 5 minutes new door fitted in less than an hour
There was a slight problem with the door handle not their fault they went away and was back within the hour with a different handle job completed very tidy no rubbish cleaned up after themselves I would recommend smiths to anyone that’s the 3rd time I’ve used them and every time they have been the same brilliant
May 22, 2022
Nearly 2years and still waiting for my…
Nearly 2years and still waiting for my service call due to poorly fitted by-folds
Customer service is the worst I have ever come across, best avoid at all cost
May 4, 2022
New windows
It was a very easy process made easier by the staff at smiths. From the survey visit to choosing the windows and them being installed. No hassle with plenty of communication and a clean and tidy install. My experience with smiths was very good 👍
April 23, 2022
Low Threshold Back Door
A new back door with low threshold was fitted so my mum would have wheelchair access to the back garden. It was ordered and fitted with no problems at an excellent price. All mess was cleared. Many Thanks
April 22, 2022
Extremely pleased with the quality of…
Extremely pleased with the quality of the product and especially the workmanship.
The after salesmanship was also excellent.
April 21, 2022
I'm pleased with the finished product…
I'm pleased with the finished product now. But your Customer service is very poor needs to improve in letting customers know when there is a problem with the work being done, seemed only time you got in touch with me was when next payment was due. I seemed do the phoning too ask what is happening and when the person who I was talking too was not about left message but not always got back in touch or passed on to explain what is happening at each section of the work. Got annoyed with your company lacking in keeping me updated. Your Builders was excellent no problems with them, installation team was fine, Plaster and Floor Layer was good as well. To recommend your company I would have to think about this more.
April 19, 2022
Reply from Smith Glass LTD
Thank you for leaving such an honest review, it is appreciated.
Firstly let me say thank you for your custom and we are glad to hear you are satisfied with the finished product.
We understand that communication with you was difficult at times, unfortunately the only telephone number you were able to provide was a home number and we were not always able to catch you at home, we do try to keep our customers informed at all stages however when there are multiple trades involved we are often waiting confirmation of finish before the next trade can come in (for example we cannot plaster before first fix electrics but then have to wait for plaster to be dry before 2nd fix electrics can occur) which then we have to try and liase with their diary to find a slot that works for both the duration needed for the job but also for the customer, as I am sure you can appreciate the sooner we can speak with a customer the quicker we can get them booked in as we have to keep our employees busy so dates do get taken on a first come first served basis.
That being said we are implementing new systems and procedures to ensure that our customers are being informed of important information and we are now providing our customers with a dedicated account manager whom will be their point of contact throughout the project, we hope that implementing these systems will allow us to provide a more efficient service to our customers and we can only offer our apologies for any delay you experienced and we hope that you continue to enjoy your conservatory for years to come.
Many Thanks
Ryan
Smith Glass LTD
Widows and front door
My brother got his windows and front door done, very nice quality and installation fitters very polite and tidy workers, little problem with front door closing properly but one phone call to them and were out very quick and rectified it, he was more than happy with them, and cost.
April 19, 2022
Unprompted review
Reply from Smith Glass LTD
Thank you so much for taking the time to leave us a review on behalf of your brother, we are glad to hear that the works went well and should you need to contact us again you certainly know where we are.
Many Thanks
Smith glass windows & doors.
Very happy with the process from start to finish from the salesman through to the final fit & finish.
Updated on the order & fitting date throughout.
7 windows & front door fitted over 2 days, all was left clean & tidy after each day.
All staff from office & fitters all polite & friendly.
Not that I have anything else to replace but I would not hesitate to use Smith glass again.
April 19, 2022
Reply from Smith Glass LTD
Thank you so much for your review and kind words.
We will ensure that your comments are passed along to our installation team and we hope you enjoy your new windows for years to come.
Many Thanks
Ryan
Smith Glass LTD
Excellent service.
Excellent service.
The initial consultation was carried out efficiently and effectively and the man who came round was really helpful even though he was new in his role.
The actual glass fitter that then came round was also very helpful and re-fixed my whole door unit for me aswell as quickly replacing my windows and also hoovering and cleaning up all my broken glass for me.
April 8, 2022
Quick
Quick, efficient and reliable team. High standard quality service. Professional service
March 31, 2022
Really happy with our windows, would recommend
The service was great. Everyone we spoke to was really nice. The windows we got are really well built and look great. Overall we are very happy and would definitely recommend.
March 31, 2022
Excellent customer service and…
Excellent customer service and excellent work done. Very happy with the final item and workmanship
March 22, 2022
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