prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more
Company replied
Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more
Company replied
The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more
Company replied
Company details
About Smoke-King Online Tobacconist
Written by the company
Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
About Us
Written by the company
- Exceptional Customer Service
- We would love to hear your feedback so that we can continue to offer the best customer service.
Contact info
Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE, Leeds, United Kingdom
- 0113 2177723
- enquiries@smoke-king.co.uk
- www.smoke-king.co.uk
4.9
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company ,excellent service as…
Excellent company ,excellent service as always.
Highly recommended
August 17, 2026
Reply from Smoke-King Online Tobacconist
Hello Robert,
Thank you so much for your fantastic review! 😊
We're happy to hear you've received excellent service from us, as always. Your continued support and recommendation mean a lot to our family business.
Thank you for choosing Smoke-King, and we look forward to helping you again soon
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Robert,
Thank you so much for your fantastic review! 😊
We're pleased to hear you were happy with our service and selection, and that you found our website quick and easy to use.
We really appreciate your kind words and your support. Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
The pipe smoking auxiliaries were…
The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door but that was due to a temporary post person who was not familier with my arrangements.
Otherwise everything that was ordered was received intact.
August 18, 2026
Reply from Smoke-King Online Tobacconist
Hello Joseph,
Thank you so much for your review! 😊
We're glad to hear your order arrived quickly and that everything was received safely and intact.
We're sorry there was a little confusion with Royal Mail regarding your secure box, although we're pleased to hear this was simply due to a temporary post person being unfamiliar with your usual arrangements.
Thank you for your understanding and for choosing Smoke-King. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
great communication and excellent fast…
great communication and excellent fast delivery of cigar, as it's for up coming special event so can't comment on cigar itself but I'm sure will be good thanks will definitely buy again from Smoke king online
August 18, 2026
Reply from Smoke-King Online Tobacconist
Hello Mr Earl,
Thank you so much for your fantastic review! 😊
We're glad to hear you were happy with our communication and the fast delivery. We're pleased we could get your cigar to you in plenty of time for your upcoming special event.
We hope you thoroughly enjoy it when the occasion arrives, and we're really pleased to hear you'll be shopping with Smoke-King again!
Thank you for your support, and we hope you have a wonderful special event.
Vicky
Smoke King
Always an efficient and fast service…
Always an efficient and fast service never otherwise.
August 17, 2026
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your fantastic review! 😊
We're pleased to hear that you've consistently received an efficient and speedy service from us. It's wonderful to know we continue to meet your expectations every time.
We really appreciate your continued support and look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Jeremy,
Thank you for your review! 😊
We're pleased to hear your order arrived in good time and that everything went smoothly.
We really appreciate your support and look forward to helping you again soon
Vicky
Smoke King
Great service
Efficient service and great customer care with reasonable prices. Will be using again!
August 18, 2026
Reply from Smoke-King Online Tobacconist
Hello Anna,
Thank you so much for your fantastic review! 😊
We're pleased to hear you were happy with our efficient service, customer care and competitive prices.
It's great to know you'll be using Smoke-King again. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Brilliant service ,parcel arrived the…
Brilliant service ,parcel arrived the following day .
August 18, 2026
Reply from Smoke-King Online Tobacconist
Hello June,
Thank you so much for your fantastic review! 😊
We're pleased to hear your parcel arrived the following day and that you were happy with our service.
Thank you for choosing Smoke-King and for your kind words. We look forward to helping you again soon!
Vicky
Smoke King
Very good service & so nice to talk to…
Very good service & so nice to talk to a real human being. Especially after being hacked by a person impersonating your firm.
August 18, 2026
Reply from Smoke-King Online Tobacconist
Hello Sue,
Thank you so much for your lovely review! 😊
We're pleased to hear you were happy with the service, and it's especially nice to know you appreciated being able to speak to a real person.
We're also very sorry to hear you were targeted by someone impersonating our company. We're glad you got in touch with us directly and that we were able to help.
Thank you for your kind words and for your support. We look forward to helping you again soon!
Vicky
Smoke King
Fast secure delivery what's not to like
August 18, 2026
Reply from Smoke-King Online Tobacconist
Hello Chris,
Thank you for your fantastic review! 😊
We're pleased to hear you were happy with the fast, secure delivery.
You're right — what's not to like! 😄 Thanks for choosing Smoke-King and for taking the time to leave us your feedback.
We look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Mr Smith,
Thank you so much for your fantastic review! 😊
We're glad to hear your first order was such a great experience and that you found our service professional.
Thank you for choosing Smoke-King. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Excellent company
Excellent company. Quality products delivered fast and safely.
August 25, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your fantastic review! 😊
We're pleased to hear you're happy with our quality products and that your order arrived quickly and safely.
We really appreciate your kind words and support. Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello David,
Thank you for your lovely review! 😊
We're pleased to hear you found ordering easy and that your delivery arrived quickly.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Excellent
Ordering was very easy and what can I say about delivery, super quick. I have no complaints whatsoever.
August 17, 2026
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your fantastic review! 😊
We're pleased to hear you found the ordering process easy and that your delivery was super quick! It's great to know everything went smoothly and you had no complaints whatsoever.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
My order
You are so easy to order & deal with lots of variety of choice your notifications are prompt deliveries too highly recommend
August 15, 2026
Reply from Smoke-King Online Tobacconist
Hello Michelle,
Thank you so much for your fantastic review! 😊
We're pleased to hear you find us easy to order from and deal with, and that you're happy with the variety of products we offer. It's also great to know you appreciate our prompt notifications and deliveries.
Thank you for highly recommending Smoke-King! We really appreciate your support and look forward to helping you again soon
Vicky
Smoke King
Great service
Great service, delivered when advised it would be; able to track. Always well packaged including invoice
July 27, 2026
Reply from Smoke-King Online Tobacconist
Hello Michael,
Thank you so much for your fantastic review! 😊
We're glad to hear you were happy with the service and that your order arrived when expected. It's great to know you found the tracking useful and that everything was securely packaged, including your invoice.
We really appreciate your kind words and continued support. Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
I could not access smoke king on line
I could not access smoke king on line, as my wi fi was down, so I rang and spoke to vicky, it's actually nice to have human contact, very helpful and friendly with her advice on a product I had a query with, will definitely deal with smoke king in the future
August 24, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Judith,
Thank you so much for your wonderful review! 😊
We're really pleased that you were able to give us a call when you were having issues accessing the website, and it's lovely to hear that Vicky was able to help with your product query.
We completely agree — sometimes it's nice to have a real person to speak to! We'll make sure your kind words are passed on to Vicky.
We're delighted to hear you'll be shopping with Smoke-King again in the future. Thank you for your support!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Robert,
Thank you so much for your fantastic review! 😊
We're pleased to hear your order was fast, efficient and exactly what you wanted.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Great service online an on the phone an…
Great service online an on the phone an well what can i say…you use DPD!!!
Say no more!!!brilliant
Thank u
August 17, 2026
Reply from Smoke-King Online Tobacconist
Hello Gavin,
Thank you so much for your fantastic review! 😊
We're pleased to hear you were happy with both our online and telephone service. It's great to know everything went smoothly with your order and delivery too!
And yes… DPD! 😂 We're glad they managed to keep you happy this time!
Thank you for your brilliant feedback and continued support. We look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your fantastic review! 😊
We're pleased to hear you received excellent service and that your order arrived quickly.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.