SmokeyJoes Reviews 

267
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been using this company since they opened years ago. They are always so helpful and friendly. They have even got juice in just for me and my wife. Deliver to me when I cannot get out with very... See more

Rated 5 out of 5 stars

I ordered on click & collect from the rugby warehouse. We failed to collect as we rushed off to attend a wedding, including an overnight stay 40 miles away. After returning home I was about to head o... See more

Rated 5 out of 5 stars

Always receive our orders quickly, had a few issues with lateness but down to royal mail which smokey joes corrected immediately without any fuss. Really helpful staff. We use them regularly.

Company replied

Rated 5 out of 5 stars

I am a customer who has used smoky Joe’s for a few years and been very happy with their service and expertise. Over the Covid period I have used their online service and hone delivery which has be... See more

Company replied

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About SmokeyJoes

Written by the company

At SmokeyJoes we offer a wide range of products from every aspect of vaping, including e-liquids from popular brands, kits, mouth-to-lung and sub-ohm tanks and all the accessories you'd ever need. All our products are supported with our highly rated customer service and support too!

If you are looking for starter kit, feel free to pop into a store, or browse on online to find something you like.

We offer a wide range of delivery and click and collect options, so you can get your e-cig goodies 7 days a week, at a time to suit you. We also offer same day delivery in areas close to our stores. Find out more about our deliveries here.

Contact info

4.9

Excellent

TrustScore 5 out of 5

267 reviews

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4.9

All reviews

(267)

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Rated 5 out of 5 stars

I have been a customer since they first…

I have been a customer since they first opened their shop in Leamington Spa. Being new to vaping at that time, the staff guided me through the products and set me up with all that I needed.
Now living in Kenilworth, I still use Smokey Joes exclusively.
Their customer service is exemplary, and I am pleased to remain a loyal customer.
Cannot rate highly enough.
Thank you Smokey Joes.

May 13, 2021
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Reply from SmokeyJoes

Thank you for the review, this is really nice to hear, Paul! We're glad you've stuck with us.

Rated 5 out of 5 stars

Savings and service 10/10

Recently had an issue with my account but the Smokey Joe’s team were quick to resolve. They have even added tasters to my usual order and it’s now saving me money because I preferred the new one. Thankyou Smokey Joe’s for the savings and service!

May 12, 2021
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Reply from SmokeyJoes

Thanks for the review Adam, glad we managed to get your account sorted after a few problems we've had with our website.

Rated 5 out of 5 stars

Ive been a customer of Smokey Joes’s…

Ive been a customer of Smokey Joes’s For about 5 years now and have always ordered online as I was recommended by a work colleague.i have always had first class service even when a mod I purchased was faulty ( not their fault ) was sorted out and sent out first class registered post that day
I will always recommend and continue using them

May 12, 2021
Rated 3 out of 5 stars

Bit disappointed there’s a £3-95…

Bit disappointed there’s a £3-95 delivery charge now !

May 12, 2021
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Reply from SmokeyJoes

We're sorry to hear this Mr Sharpe. We have always charged a delivery fee on orders under £20. Even though Royal Mail have increased prices annually, our delivery fee has stayed the same for quite some time now.
If you think you've been charged in error, please do let us know so we can put this right.

Rated 5 out of 5 stars

Always great stock variety and…

Always great stock variety and availability. I've used these all through lock down as the delivery service is unbeatable and despite being able to shop again I will continue to keep using this company now.

May 12, 2021
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Reply from SmokeyJoes

Michelle, that's really great to hear! Thanks for taking the time to review us, if you ever have any questions - don't hesitate to ask!

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