SmokeyJoes Reviews 

267
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been using this company since they opened years ago. They are always so helpful and friendly. They have even got juice in just for me and my wife. Deliver to me when I cannot get out with very... See more

Rated 5 out of 5 stars

I ordered on click & collect from the rugby warehouse. We failed to collect as we rushed off to attend a wedding, including an overnight stay 40 miles away. After returning home I was about to head o... See more

Rated 5 out of 5 stars

Always receive our orders quickly, had a few issues with lateness but down to royal mail which smokey joes corrected immediately without any fuss. Really helpful staff. We use them regularly.

Company replied

Rated 5 out of 5 stars

I am a customer who has used smoky Joe’s for a few years and been very happy with their service and expertise. Over the Covid period I have used their online service and hone delivery which has be... See more

Company replied

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About SmokeyJoes

Written by the company

At SmokeyJoes we offer a wide range of products from every aspect of vaping, including e-liquids from popular brands, kits, mouth-to-lung and sub-ohm tanks and all the accessories you'd ever need. All our products are supported with our highly rated customer service and support too!

If you are looking for starter kit, feel free to pop into a store, or browse on online to find something you like.

We offer a wide range of delivery and click and collect options, so you can get your e-cig goodies 7 days a week, at a time to suit you. We also offer same day delivery in areas close to our stores. Find out more about our deliveries here.

Contact info

4.9

Excellent

TrustScore 5 out of 5

267 reviews

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4.9

All reviews

(267)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb customer service and deliver…

Superb customer service and deliver when promised even if other companies make the mistakes. Flavours are great and very well priced. Great company...

May 17, 2021
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Reply from SmokeyJoes

Thanks for the positive review Hugh!

Rated 5 out of 5 stars

Smokeys has been my go to place for all…

Smokeys has been my go to place for all my juices and quite a few devices since quitting smoking over a year ago. Very friendly and helpful staff with the personal touch as they know us now. Brilliant same day delivery which has been a life saver during lockdown and I love visiting the shop for my juices and a chat, thanks guys : )

May 14, 2021
Rated 5 out of 5 stars

My go to

Always order from this shop for all my vape supplies. They offer local free delivery if I spend over £20 and all purchases earn points towards future purchases that give you a cheeky discount.

All vape juices are supplied with a free nic shot which is perfect 🥰

The only thing I want to add is I wish S-J would restock the IVG flavour cola ice. That was my favourite it has been out of stock for ages

May 13, 2021
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Reply from SmokeyJoes

Hi Paul, Thanks for your review, We have some good news - We are reinstating lots of our old IVG e liquids and they will be online by this time tomorrow, However I think we have cola bottles and not cola Ice however we will get Cola ice next week for you so keep an eye out 👍💨💨💨

Rated 4 out of 5 stars

Re-order web site is notoriously hard…

Re-order web site is notoriously hard to log into, you constantly have to raise a new password and end up registering for new.

May 13, 2021
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Reply from SmokeyJoes

Thanks for your review, Following some issues we encountered in March that caused this issue is now resolved. If you do continue to experience the same issue please feel free to get in touch with us and I can manually create you a new account.

👍💨💨💨💨

Rated 5 out of 5 stars

I am a customer who has used smoky…

I am a customer who has used smoky Joe’s for a few years and been very happy with their service and expertise. Over the Covid period I have used their online service and hone delivery which has been rapid ! So thanks for really quick service.

I use a MacBook to order, I haven’t found the site the easiest to use maybe Mac issue. But having persevered orders once in are rapidly dispatched.

Many thanks

May 13, 2021
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Reply from SmokeyJoes

Thank you for the review and highlighting the issues you are having with the website. Very pleased to see we are still 5* even with the issues. We're currently working on some changes to our website to make navigation little easier and introducing features like Apple Pay throughout the site.
We'll reach out to you when this process is complete to make sure we've addressed your issues.

Rated 5 out of 5 stars

happy customer

I’ve been getting my vaping supplies from Smokey Joes for about 5 years and never had a problem, good quality products and the prices are competitive. Quick delivery too 😃

May 13, 2021
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Reply from SmokeyJoes

Thanks for the fab review Paul!

Rated 5 out of 5 stars

Great service

I have been shopping at Smokeyjoes for 5 years now. They have a great website and speedy delivery service. That’s why I don’t need to shop anywhere else. The juice I use is black cherry which has a real smooth flavour.

May 13, 2021

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