Advertising as having stock they do not have on ubereats, after which you cannot cancel the entire order
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Swansea shop is horrific. Ordered online and was told to expect delivery in an hour. Two and a half hours later and still no food and the shop had shut - not that they were answering the phone before... See more
100% the best burgers around, the burger patties were cooked to perfection. They had the perfect amount of crisp to the patty and the juices were just on point. Would highly recommend to anyone who wa... See more
I ordered the Duo which comes with 2 milkshakes and upon delivery the straws were already put in the lids which meant they were exposed from the restaurant to my door. It also meant that the person... See more
Company details
Information provided by various external sources
Burger Delivery Co. Covering most of RM1-RM14 Order online. British take away finalists 2017.
Contact info
Heath Park Road 143, RM2 5XJ, United Kingdom
- www.smokingriddle.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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People also looked at
3 years of great food!
We have been ordering from Smokin Griddle for the last 3 years but have now moved out of area so have to say goodbye!
Always great food and happy to help if there are any problems. Would recommend to anyone close by!
Awful awful service
Just had to send my son out to collect an order that we placed over 2 hrs ago. Three phone calls made to track the order, the second call I was told the order had left the shop and was no more than 5 minutes away. 15 minutes later the third phone call reveals the order hasn’t left the shop - it hasn’t actually been prepared !!! So In the end I send my lad to collect - he still has to wait for the food. Just got home now to tuck into their food that was ordered nearly 2 3/4 hours ago.
Best burgers in the area
Best burgers in the area, a real treat. Delivery is great, food is still hot and burgers are packaged well. Shakes are great too.
Best burgers i've ever had
Best burgers i've ever had! Great service and quick delivery!
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