smove.video Reviews 

Hello fellow creatives,
I love making videos and creating content. I came across this stabalizer through an Instagram advertisement and discovered the best stabalizer for your phone on the market. This is the only stabalizer with extendable feature which helps so much when attempting to get pan/ reveal shots from high up or down low. I reviewed several other stabalizers like the one available from dji, but the extendable feature is what had me sold. If you are looking for a stabalizer. Look no further. Send me a dm to @1clean.sti on instagram if this helped. Lets make content and I am more than willing to help share some techniques with you. I have been using this product for 2 years and love it like it was just unopened out of the box. This is great for vloggers, events, and anything you can film. Thank you Smove for creating a product that is so awesome!

I purchased the Smove mobile in curiosity of how it's different from other Gimbals. The other reason was to check whether something this basic and cheap can truly work. I was astonished on how powerful it was - particularly when contrasting recordings taken with and without the Smove. The unit is well rounded one- economically developed. The 4K recording, face follow and time lapse are the best features that are there.

I have not had a chance to use the products very much. From the research I did I’m sure they’ll be great.

But what I can tell you is that for once in my life I was that customer that had every single self caused problem in the book. I would go on and on in an email and get a quick response… Then realize it was my bad… Then do it all over again a couple more times. Through the whole time they were very responsive and polite and helpful.

I feel that in this day and age great customer support is hard to come by. I agree with this
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Fast and efficient customer care.
I received the smove pro mobile for an early birthday present and was ecstatic as I got it right before a photo shoot! Because my iPhone XS Max had connected to my smove via blue tooth *outside of the app*, I couldn’t get the app to “find (the) device” and became incredibly discouraged. Thankfully, I emailed smove and they answered me RIGHT back which was cool because I messaged them at like 11pm and didn’t expect a response so timely. Well, clearly they care about their customers because we sent emails back and forth and they gave me an easy, simple, little fix (which was to “disconnect/“forget the device” through my iphone’s Bluetooth and then reconnect it *once you’re inside the CORRECT APP* (there are different apps for the different models). Anyway I just did what they said and within a minute after their response, I got my smove pro mobile up and working through the app (and face tracking *yayyy*!!). So because of that yes, I’d recommend them but I also recommend they give out more clear, precise directions on the paper that comes along with the gimbal. However, I was told, ( to my delight) that they are going to have more in depth “how-to” videos so that all of us that are new to gimbals can smove with the big dogs.
Ps. They also sent me multiple links of helpful sites related to their device. That was also cool of them as it took the guess work out of purchasing the right equipment necessary to use alongside my new smove☺️☺️☺️
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I love my new smove and support has been excellent I also purchased the table top for my dslr camera

I feel like I was misled by this company and have never EVER been treated this way before by a costumer service!
No news they have terrible costumer service (the bad reviews are all over the internet) and how this escalated quickly to blackmail, proves me they care nothing about their clients. I purchased the Smove Mobile and the shipping was supposed to be (3-6 business days) to arrive, way before my travel plans (which I needed the product for). Once shipped, I got a tracking number that said FEDEX tracking on it. Turns out, in the middle of transit, I call FEDEX about my package and they have no idea where it is, it was given to US Post office and they had no responsibility with my package any longer. I then called US Post office which they had no information about the package whatsoever, so you already know what happened, I didn’t get my package on the promised time.

This was stressful to me since it ruined my travel plans, I needed the product for work, I was counting on it. 
I contacted Smove to return the UNOPENED package and get my money back, so I asked for a pre paid label or an RMA number, which is normal amongst companies, when THEY make the mistake, they deal with it by taking care of the return, its the same when a product is damaged. My first email: NO answer. Second email: SAME. I emailed them AGAIN asking for a return label and stated VERY CLEAR that I was not going to pay out of my pocket to return this product since this was not my fault. 
When I SPECIFICALLY stated that, a costumer service representative named Olivia, answered me they would be happy to issue me a full refund INCLUDING my shipping cost, the package should be sent back unopened and to MAKE SURE I sent via regular post office mail. I posted the package, sent them an email with the receipt of the shipping cost. I then received a refund of my order but not my shipping cost to return the product. When I emailed her to ask her to honor that they would refund me for the shipping costs, she said she did mean the original shipping cost from them to me. Which btw, they would have to refund me regardless since they didn’t deliver when they said they would. 

It feels, in my personal opinion, that I was misled to believe they would refund me, when in fact, she knew what I was talking about, and yet chose to send me a very ambiguous email, in order to get me to ship the product back. And If you are not going to refund me, why do you care to be specific about which mail I should post it back? I asked for my money back again and again. She didn’t care. I then left a review here and then that’s when I got pretty much blackmailed. Olivia wrote me an email saying If I wanted my money back, I had to delete my review. She said I omitted facts on my review, that it was false, disgusting, etc. She also threaten me saying she would pursue legal actions If I didn’t delete it. I questioned her why she didn’t care to try to get me my refund, maybe escalate with a manager to get my money back, she then said “I did escalate it, I just didn’t tell you because I was waiting the good news of a positive feedback before doing so”, WHAT? So you do the right thing because its the right thing or only If you receive a positive review? She also said “give me your company’s address because I will also leave you a bad review” LOL WHAT??? I don’t work at SMOVE, you do! I’m the costumer! I also read other reviews that they have done THE SAME to other people, so it’s a pattern. To finalize, her last email to me was: “YOU PICKED A FIGHT WITH THE WRONG GIRL”! Haha what is that??!

A LOT of negative reviews left for this company, states horrible costumer service, that they often THREATEN costumers to DELETE their reviews, and If you leave the review on their social media, they DELETE IT immediately. So, apparently they only want the good and gold out there. If you want to purchase from this company, make sure you *REALLY* want to keep this product no matter what, and be aware you are probably NOT going to be treated right If you need costumer service. The way Olivia treated this situation and me, was DISRESPECTFUL, and SHAMEFUL. It’s not my fault if you don’t like your job. I’m not one of those that thinks the costumer is always right, but I also don’t think is right for companies to be abusive, threaten, and blackmail clients in order to get what they want. If it’s not within your power, there are a million ways to communicate that and be nice about it. “Your brand name is only as good as your reputation”.

Great Product! I love this SMOVE Flex. Well built and sturdy. The only this I could suggest is a pull string bag to carry it in, along with the Bluetooth shutter button. Great job SMOVE!

I am giving five star even before testing the product. After the experience I had with the customer support I am pretty sure that the product will have quality and functionality I am looking for.

I received a first Smove Mobile at home two-three days after I ordered it what was my surprise when I saw that it came with a problem in the USB charging port. At that moment I though 'now start a periplus thru customer service with unknown ending' (after other experiences with different companies)... but no, after my first email I received a very prompt response from Olivia, the best customer service agent ever... I am not exaggerating... she took my problem as hers and gave me easy instructions to send the item back to the warehouse. A couple of hours later it was shipped. It took few days until I received the confirmation that the Smove is coming back to my home and my refund shipping cost refunded to my paypal account. The gadget should arrive this afternoon and I am really excited about having this products between my hands again and of course with no problems at all...

...I understand that small issues in a production chain can happen and I do not blame anyone for that. The important key here is that the customer service solved my problem fast, with respect and a very kindly manner.

This five start go to Olivia, the customer service agent who took care of my issue. I wish I can give soon other 5 starts to the item itself.

Thanks Smove for doing things as they should be done. I wish the best of the success for all of you.

Olivia was great. Replaced broken device with me sending in the old one no questions asked.

If you're considering the SMOVE mobile, consider this!
They delete and block anyone commenting on their social media if they're not raving about them. I bought the #SmoveMobile.
I provided an honest review, and met someone else on their social media who also had the same issue with the same model phone, (I tried it with the iPhone 8 plus and XS max. The funny thing is they tell everyone it works with the 8+ but then try and tell me the XS max is such a "large phone..." They must not realize these two phones are exactly the same size.) Smove mobile doesn't work with either. I met someone else with exactly the same experience. #Smove deleted both and blocked us to save face.
So instead, if you'd like my honest reviews for Smove #mobile #Phone #Stabilizers, search Facebook for "Julianne Gilchrist #SmoveMobile review." There I have two videos you can review.

Because I don't like being censored. Neither do I appreciate a company ignoring me when I ask to return an item, so I also had to dispute them with my bank since they were not forthcoming with their returns process the first time.

Wonderful Experience working with SMOVE Mobile's customer service team. Namely Olivia. She is absolutely stellar to work with. Communicates wonderfully and is dedicated on working toward a solution with SMOVE Mobile's customers. I purchased the product to be utilized at our place of business. We had an issue with the charging port on the product and Olivia went above and beyond to make sure that we were taken care of and our product was corrected. Thank you very much to SMOVE Mobile and Olivia for your exceptional customer service!

S. MARTINEZ,

WELL MY SMOVE PRODUCT CAME AND IT DID NOT INCLUDE A SHIPPING LABEL OR A RETURN ADDRESS AND SURE ENOUGH, THE SMOVE DEVICE DID NOT CHARGE. I WROTE ASKING FOR A RETURN ADDRESS AND I HAVE NOT RECEIVED A RESPONSE. IM STUCK WITH A PRODUCT I CAN NOT USE. BUY WITH CAUTION!!!

Well Smove came through with great shipping, fast service, and a product very nicely packaged and as described, actually better since it had the padded case I was not aware of. Bonus there. As a pro video maker (that's my living) I've already been testing out the features and functions of the Smove. Although I'm a pro, I can tell you that ANY device you get that's new you still have to acclimate to, but this has a VERY low learning curve. Easy to start up and get recording right away. I've done really nice short timelapse and walking videos so far, and it seems to be great! More to come.

Ordered product in hopes of arrival for my trip the following weekend (8 days). Emailed that night to see if it would be delivered in time or I would upgrade my shipping. Didn’t receive an email until the following day stating it would be there on time and not to worry. Continued to email after tracking showed later than needed delivery date. It didn’t make it in time, now they want me to pay shipping back for a refund?

I bought one last year to film HS wrestling...best money I ever spent! Coaching and filming has always been a near impossible task. Most of the films would be of the lights or the floor. Now I have perfect films of my wrestlers while I can still yell and scream. Considering how many people came up to talk to me about it, I foresee a trend starting for next year.

Addition, I got a lot of use from it but it now just stopped working. One of the gyros is locked up. With only a 60 warranty this can get expensive buying one every 8 months. I probably will try one of the other Gimbles next. Hopefully a better life span...

Very high quality product that works well. I use it in a professional setting for my business. It has helped out a lot! Fast shipping! Great company and I highly recommend them.

Thank you Smove for excellent customer service and support! Loved the follow up by Olivia until it worked for me. So appreciate answering my questions until I was satisfied.

Works Great! Thank you so much!!!
Judy

I love my SMOVE Mobile!!! It’s elegantly designed and easy to use!
Thank you, SMOVE.

Fast shipping, great customer service and an amazing new addition to my camera gear! Charges quickly and holds a charge for a good while. Super easy to use once you get the hang of it. I can't believe I didn't buy one of these sooner. Well worth the price! Thanks guys!!

I have used and abused my SMOVE mobile to create over 300 live broadcast videos in the last 11 months. It works...

Using SMOVE for our live broadcasts on scene for Public Safety News Network. Absolutely love it. It's cranked our live, on scene, action news posts up a big notch. Actually liking it better than DJI OSMO Mobile we were using.
-Maverick @ PSNews.us