smove.video Reviews 

The SMOVE Gimbal is Legit! Does everything as seen in the videos & I am completely satisfied with its quality & performance. I take lots of video of DJ’s performing & the extension allows me to get amazing angles that showcase the Artist like no other. I wish I had it sooner, but Grateful to have it now.

LOVE this company and product! The shipping was much faster than expected! I am living in Canada and typically have to wait a week or 2 to get my orders. I got my SMOVE within the first week of ordering it! The company also has amazing customer service! I had an issue with billing and they rectified it within the first email! I highly recommend this product and company. I believe you will be as impressed as I am. All my "!" shows my level of excitement :)

Great communication and fantastic product.

I received the smove pro mobile for an early birthday present and was ecstatic as I got it right before a photo shoot! Because my iPhone XS Max had connected to my smove via blue tooth *outside of the app*, I couldn’t get the app to “find (the) device” and became incredibly discouraged. Thankfully, I emailed smove and they answered me RIGHT back which was cool because I messaged them at like 11pm and didn’t expect a response so timely. Well, clearly they care about their customers because we sent emails back and forth and they gave me an easy, simple, little fix (which was to “disconnect/“forget the device” through my iphone’s Bluetooth and then reconnect it *once you’re inside the CORRECT APP* (there are different apps for the different models). Anyway I just did what they said and within a minute after their response, I got my smove pro mobile up and working through the app (and face tracking *yayyy*!!). So because of that yes, I’d recommend them but I also recommend they give out more clear, precise directions on the paper that comes along with the gimbal. However, I was told, ( to my delight) that they are going to have more in depth “how-to” videos so that all of us that are new to gimbals can smove with the big dogs.
Ps. They also sent me multiple links of helpful sites related to their device. That was also cool of them as it took the guess work out of purchasing the right equipment necessary to use alongside my new smove☺️☺️☺️

The best I have ever used to film my son’s basketball games. My family enjoy watching the recorded games on a widescreen tv. I probably have recommended smovevideo to all my friends and family. Btw, the customer service support is the best in the business. Thanks SmoveVideo!

I purchased a smove that didn't operate properly and the company promptly sent me a replacement unit that works perfect. thank you for your your excellent customer support smove.

I cannot say enough good about Smoves customer service. I’ve owned and used my Smovepro for over a year for my business without any issues. I needed to use it for another filming project I was making and to my surprise, it was not working. There was absolutely no response, nothing! Not even a twitch.
The green light on the left was on and solid but the right side was green and flickering. I tried to troubleshoot the problem on my own with no luck. I figured that it somehow became damaged and it was now a “paperweight”. My last option was to reach out to Smoves customer service department to ask if there was something simple that I was overlooking. Hoping for a quick fix. Sure enough, there was. Olivia was very helpful in resolving the issue. She recommended updating the Firmware and after the download was complete, I turned my pro off and back on and wahlah, my SMOVE pro sprang to life. Thank you Olivia for the help and terrific Customer service!! I couldn’t be happier.

POOR QUALITY AND HORRIBLE CUSTOMER SERVICE! I WILL NEVER BUY ANOTHER SMOVE!

I regret having wasted my money on this cheap quality product and now after my second defective unit, they are refusing to refund my money. Clearly something has changed since the previous reviews. And always be suspicious of a flood of great reviews immediately after a bad one.

1st one broke shortly after purchase. Started shaking all on its own while using and the camera flips over when you do low shots. At first they replaced it no problem.

2nd one also starts shaking and after it’s fully charged, I go to my event, take out the SMOVE to record and it’s effing dead so I have to record holding by hand without a stabilizer.

I contact the company to give them yet a 3rd opportunity and they tell me I have to return it myself, pay for the shipping first and then seek reimbursement and wait for a replacement instead of just sending a replacement and shipping label like the first time. I don’t think so, I’ll just return this second defect and now request a full refund. Now they are refusing to refund my money.

Lesson learned, this is why you never buy direct from a company. Had the product been offered on Amazon, I would have gotten my money back and could have purchased a better quality product from another company.

Because if the horrible quality and lack of caring from their “customer service” department I WILL BEVER BUY ANOTHER SMOVE PRODUCT EVER!

Now after reading this review, they’re telling me they’ll now refund my money but only if I delete this real review agree to not post any negative reviews going forward. I will not be coorced into hiding my review. The purpose of reviews are to relay our experiences with companies and products in an effort to improve the consumer experience. I’ve asked repeatedly to refund my money and now they’re trying to hold me hostage. I have nothing further to say to them until I see my account credited IN FULL so stop asking!

I just found out via a #SMOVE search that many others have been victimized as well. Since they won’t refund my money without a gag order, I’ll have to pursue other ways to get my money back.

After posting this review, the company said they would refund my order fully and sent me a return shipping label. I sent back my entire order and at 5:27 am on 3/6/2019 they received the returns. As of 11:29 am on 3/12/2019 (6 days after they received the returns) I am still waiting for my refund! Common guys, doesn’t anybody know what urgency means?!

Today (3/15/2019) I received a full refund in my account. While I am thankful I got my money back, I’m extremely disappointed that it took this amount of hassle to get them to do the right thing. And while your experience may be different, I know where I stand.

And to add insult to injury, they are spending a lot of money on advertising and have blocked me from being able to comment or interact with those posts. That speaks volumes on the type of company this is in my opinion.

Customer service was awesome. My unit was in need of attention, so I emailed SMOVE to let them know what was going on and Olivia responded to my email, she was very friendly and an absolute joy to work with. I followed her instructions and everything worked out wonderfully. I'm so glad I decided to use this company......THANKS AGAIN OLIVIA for being so nice....people like you are hard to find these days.

I just got mine a week ago, and let me say it is AMAZING! Haven’t even got past the tip if the iceberg of what this thing can do, and already my video production quality has gone up 1000%!!!

They shipped me a replacement immediately when I received a malfunctioned unit. The team was super responsive and paid for all the shipping. Great company.

THIS IS THE BEST ELECTRONICS COMPANY EVER!!! Not only do they make amazing products but their customer service is unbelievable!!! My unit had a hiccup and I contacted them, not only did they offer to fix it... But when it wasn't fixable they took care of me. I 300% recommend smoove is one of the best gimbal suppliers out there, and I own more than one gimbal!!

Had an issue with my smove not charging. Upon calling customer service, they walked me through the warranty replacement process. After less than a month, I received a brand new smove. All of this happened during the holidays, hence taking a few weeks. Furthermore, during my return, I forgot to take out my personal lightning cable 2 way splitter adapter from the cable bag in the package. Upon emailing customer service regarding this matter they went above and beyond to order and ship me a replacement lightning cable 2 way splitter.

It works quite well. Sometimes its start to act up. The stability looks great. My SMOVE failed, but I was sent a new one. Thanks for the fast response. Look forward to using it more as it gives some amazing video!

Excellent product and a professional service.
After having a charging problem they replaced my SMOVE by sending me a new one.

Thanks a lot

I suffer from hand tremors that make filming difficult. Injured in an accident when I was a police officer, I began a new career of acting and making short subject films for film festivals. I can't lift heavy gear and don't have a lot of stamina. When the iPhone's camera finally matured and became acceptable for my short subjects half my troubles were over. I still struggled with tremors and while the iPhone has excellent image stabilization, it wasn't strong enough for my condition. Further, it was pretty bland and straight forward photography. Enter the Smove. I watched a friend film with a popular mobile phone stabilizer and was hooked. But I wasn't hooked on what he had to pay for it. I can't afford hundreds of dollars for gear. I found the Smove Mobile and bought it for much less than most of the other brands. It looks very professionally made and the controls are logically laid out.

The best feature is one that I didn't even know it could do. I set it on my kitchen island in "follow mode" and I deliver presentations making it look like I had a cinematographer following me back and forth in the kitchen. Extending the handle I can simulate jib shots and slider moves with ease. It did take some practice to operate the joystick. I don't know how much of that is because of my tremors. But eventually, I learned how to make great videos with it. My Smove is light and small so I keep it in my car and I always have my iPhone on me ready to take advantage of any serendipity.

Here's the clincher - the other day while not paying attention I tried to jam my lightning charger cable into the Smove's mini-USB port. It pushed the port back into the handle where I could no longer recharge the battery. In a panic, I sent an email to Smove's customer support line. Ollivia returned my message within hours and told me where to ship it. The same day they received the stabilizer, they examined it, approved a replacement under warranty, and shipped a brand new one out. The same day! Just three days later I had a brand new Smove Mobile stabilizer.

This is ridiculously awesome customer support! Just remember, people usually don't leave reviews when they are happy with a product, but they are much quicker to leave a review if they have a problem with it. Sometimes people have a bad day and things don't go well. But I haven't seen a bad customer support department that sporadically had crazy good service. So my experience can't be an anomaly. I highly recommend the Smove product line. Save your money for lights and other gear!
Sincerely, Robert Ansley

After owning my Smove for about 1 week I dropped it on the counter and broke a swing arm. Just weeks before our trip to Costa Rica. I sent Customer Support an email and Olivia promptly responded. I also received a response from Jason as well and the two of them together assured me that if I were to return my Smove they would help expedite my replacement. Sure enough, days later, both Olivia and Jason contacted me stating that a replacement Smove was on it's way. I received it in plenty of time for our trip to Central America. Thank you for the amazing customer service!!!
Dave

I had first purchased this product several months ago. Recently I had an issue with it and reached out to SMOVE for assistance. I told them that I had media passes to the Barrett Jackson auction in a couple of days and really needed a replacement ASAP. They replied, without hesitation and shipped out a replacement right away. I was able to use the product while shooting some of the most beautiful cars on the planet. Many, many thanks to SMOVE and their above and beyond customer service.

I recently purchased the SMOVE Mobile and found it to be an excellent addition to my production hardware. Smooth response, intuative app, this crafty gimble adds a glide to my smartphone videos that I could only have imagined. A great product at a great price!
--- Tim Powell