These guys are legends, not only are their pork scratchings in a class of their own, when Evri were their usual useless selves these guys went above and beyond to ensure the overgrown child in the ho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got this order as part of an issue I had that was quickly and professionally resolved. I had the taster box and found them all to be very nice but Mustard was probably my least favourite of them al... See more
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The customer service i have received is fantastic. A parcel went missing/delivered to wrong address which is in no way the fault of the company yet they went out of their way to redeliver me another p... See more
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I'm so glad I found you....I purchased a porky avent calender for my daughter this year...it was an amazing sight yo see her face she was so happy ....she has been a type one diabetic since the age of... See more
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Company details
About Snaffling Pig
Written by the company
Founded off the back of a £500 bet and winners of a Dragons Den investment, we at Snaffling Pig believe if something is worth doing, it’s worth doing piggin’ right. That’s why we set out to make the world’s most awesome flavoured porky snacks, tasty tipples and epic gifts.
Thankfully the good people at the Great Taste Awards agree, awarding us 9 Great Taste Awards. HURRAH!
- We invented the world's first pork crackling advent calendars (yep, they're an actual thing. Jog on Choccy!)
- 1000s of awesome gift ideas featuring porky snacks, beer and accessories designed for Christmas, Father's Day, Birthdays, the whole shabang
- More legendary flavours of premium pork crackling, Porky Puffs & pork scratchings than you can shake a piggin’ stick at
- Mega tasty Chorizo Bites, produced by artisans in the foothills of the Spanish Pyrenees mountains
- British-brewed ale, lager and cider
- An IN-CRED-IBLE range of kamado BBQs and accessories (you can meet Pig Bluey BBQ here)
We're all about helping you escape the rind of life and we love to get people talking. So trot this way to shop our porky wares online or get in touch to chew the fat!
Contact info
Pork Knox, Pork Knox, Childs Court Farm , RG8 8QT, Ashampstead Common, United Kingdom
- 020 3096 5200
- hungry@snafflingpig.co.uk
- www.snafflingpig.co.uk
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Excellent service
Excellent service, kept fully updated, product taste and quality is outstanding
July 8, 2024
Unprompted review
Reply from Snaffling Pig
Thanks Andy! You hero!
Reply from Snaffling Pig
Love this! x
Pigging awesomeness
If you love pork crackling then this is the place to be. Proper crunchy crackling with decent choice of flavours. They come in many different sizes so great for a quick snack or for sharing around with a few mates, look out for the pigging sales as some real bargains can be found. Customer service is also top notch, I Had an issue and they responded with positivity and very quickly.
July 1, 2024
Unprompted review
Reply from Snaffling Pig
Thanks for the feedback, Darren! Lovely to hear from you x
Reply from Snaffling Pig
Super stuff! x
Piggin Amazing Service!
After experience delivery issues with the courier and having my parcel “damaged” by them and left without, Snaffling Pig sent a replacement within a day with no questions. Unfortunately that parcel was missing some items, so after just one email I had another replacement the next day by a different courier which arrived the next working day. No fuss. No probing questions. Just excellent customer service. Not to mention amazing products!
July 4, 2024
Unprompted review
Reply from Snaffling Pig
YESSSSSS! Love it x
excellent product and friendly personal…
excellent product and friendly personal service
June 25, 2024
Reply from Snaffling Pig
Thanks Colin! x
Ordered as a Birthday present
Ordered as a Birthday present, Item not delivered very little help or support. No explanation or attempt to rectify. Hugely disappointing end to end.
June 25, 2024
Reply from Snaffling Pig
Hi Lindsay
We sent you an email with an apology and a full refund - did you not receive that message?
We hate to disappoint, let us know what else you need from us x
A very happy ending
I had a problem with some packets purchased in a garden centre and posted a negative review on trustpilot as a result.
Was contacted by SP who sent me a variety pack in compensation and I removed the review as reciprocation of their goodwill.
The six packs sent have so far been superb and I will open an account and order direct as these are the best scratchings I have ever had.
July 1, 2024
Unprompted review
Reply from Snaffling Pig
Lovely! Thanks for the updated review! x
Excellent product and first class…
Excellent product and first class service. Am now a regular customer
July 2, 2024
Unprompted review
Reply from Snaffling Pig
Thanks Colin, that is legendary x
Reply from Snaffling Pig
Thanks for the review! x
The email
Your piggin email confirming my order made me Squeal if only he could've run up my road my life would be complete delivery was quick my curly tail was twitching you gave me the bacon it was piggin good.
June 7, 2024
Unprompted review
Reply from Snaffling Pig
Thanks for the good vibes, Peter! x
Piggin great!!
I ordered a jar of plain pork scratchings for my dad for Father’s Day and unfortunately they where a bit soft and stale.I order regularly from here and I knew it must’ve been just a one off situation as I’ve never had any issues before so I emailed SP and they where very kind to send me another one along with a Father’s Day gift to apologise for any inconveniences caused.Delivery was very quick and the team I wrote to where very kind and professional!
I will be ordering again!
Thank you :)
June 19, 2024
Unprompted review
Reply from Snaffling Pig
Ah gosh, this is great to hear. So pleased we were able to help! x
Poor Customer Service
I placed an order 2 days ago for Father's Day and it's not yet been despatched. I tried to cancel by email but received an automated reply which was of no help whatsoever.
There is no way to contact anyone as there is no phone number and emails receive an automated reply. On top of that there is nowhere on the website to cancel an order and nowhere that tells you how to cancel.
Disappointing company and terrible customer service, well lack of.
June 13, 2024
Unprompted review
Reply from Snaffling Pig
Hi Phil
There are numerous ways you can contact us and we respond within one business day for the most part. You can contact us on Social media (@snafflingpigco), via email (hungry@snafflingpig.co.uk), via our online chat feature, or online contact form.
Correct, we don't have a phone because we found that is often less efficient than via our online channels which typically get to a resolution 2-3 times faster. We are a small team, and dedicate our team to creating awesome porky snacks as well as making sure orders go out on time.
We have requested the information about your order so we can see what is going on here. We're looking forward to changing your opinion based on your recent experience.
TEAM SP x
UPDATE: After a few days we have still not heard back from you Phil. Our pig's ears are always open if you want to give us another try. We'd welcome you back with open trotters x
Pigging Great
Taste really nice trouble is when you open them you can't leave them alone nicest pork scratching we have ever had
June 10, 2024
Unprompted review
Reply from Snaffling Pig
Thanks for the lovely words. Glad you love our porky wares! x
2 products missing in my delivery
I had 2 products missing in my delivery, I ordered a selection of and 2 bags of peanuts, the peanuts were missing sos ent an email straight away, with photo evidence. It took them about 3 days to respond and the email I got back said…”many thanks, we’ve sent a replacement, much love, SP Team” ummm…where is the apology??? Bloody awful customer service, something that was a fault of their own and received no apology whatsoever! This was a gift for Fathers Day, so it’s a massive shame I had this trouble as he loves the snacks but I won’t be purchasing from this company again!
June 7, 2024
Unprompted review
Reply from Snaffling Pig
Wow, okay Becky. As mentioned before we had apologised for the minor error right away. You emailed us on Saturday. We rectified this on Monday. The team are not available at the weekends. As stated, our customer services aim to respond to all support requests within one business day, which we did.
From time to time, it is inevitable that human error means that some orders arrive not quite right. We are not a big machine like Amazon or others.
We always aim to resolve this swiftly, which we did in your case, even adding some extras by way of an apology as well as the 2 apologies we sent to you by email.
Not quite sure what part of the customer service was poor but we are all pig's ears if you want to explain further.
Enjoy your nuts.
x
My family adores me even more
They are all taste really good. I already made 2 orders. There are gift options too and my whole family adores me since I found out about this Delicious snack. Easy to order and it's being delivered to my door. Thank you.
May 16, 2024
Unprompted review
Reply from Snaffling Pig
Thanks Alexandra! You legend x
Quick delivery good product
May 29, 2024
Reply from Snaffling Pig
Thank you for the kind review, Elaine! x
Tried a box of the puffed pork
Tried a box of the puffed pork . I loved it so much i re ordered after the first 3 bags (tried all the flavours ) company has really good customer service . I have found my thing and will be a regular .
May 24, 2024
Reply from Snaffling Pig
YES, Sandra! You have popped a bit of piggin' joy in our hearts x
Amazing Product
First time of using alongside my Hog Roast business great add on … sold out at my first event … great product , great service - note to self is order more ..
May 24, 2024
Reply from Snaffling Pig
OOOOH, a business after our own heart. We'll be in touch x
piggin great
great communication. piggin great quality products. very fast delivery are at affordable prices.
May 23, 2024
Reply from Snaffling Pig
Nice one Mr Rogers! x
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