Snälltåget Reviews 

The train is old,(and that’s ok) but the cart was so dirty, filthy and bad it look like it had not been cleaned or vacuumed at all for years! Stains and old food crumbs all over, smelled like old mold, just nasty!

Avoid with large luggage.

I travel by train frequently. In Sweden I will normally use SJ but on occasion also use this service and regional trains.

It seems they have removed the storage location for larger luggage (anything bigger than a airline cabin roll on size) in the carriage.

Otherwise its a mixed experience. I've enjoyed a journey in 1st class but the 2nd class "compartment" cars are horribly uncomfortable for anything but short journeys when the service is busy.

We were sold non existent seats. Staff ignored me when I asked for a solution.

I can just say terrible. Very uncomfortable seats. On both ways assigned me to family seats even though I was alone.
Sitting together with three others I don't know for 5 hours train from Stockholm to Malmø.
Question I have from business owners. How much you guys saving per trip by adding one/two more rows of chairs per trip? Does it worth it?

The train from Copenhagen to Stockholm did not arrive at the platform reflected in the departure board. The customer service was contacted right at the moment the incident happen. Handling of the incident is really bad as no empathy or desire to help is offered. The customer service even told us that only me and another passenger (who I met because of the incident) were not able to board the train and insisted that the train arrived in the platform. But the information is not clear as the authorities in Copenhagen Central Station did not know where Snälltåget train arrived. No refund was given even if as customers we took action based on the best way we can manage it. As I am a tourist and need to be in Stockholm for my holiday plans, I ended up riding a train to Malmo to catch a train to Stockholm in which I paid at a higher cost. I will definitely not recommend this company for your travel - given the hassle and inappropriate handling of customer concerns and incidents.

I suggest for Snälltåget to have an automated email / SMS system to notify your passengers on train schedule or live updates about the train departure. Reading over the other reviews, I believe this is not the first incident that this happened.

It works when it works—maybe half of the time. The rest of the time, you need a lot of luck. What annoyed me the most was how rude the customer service was. When I pointed out that the night train from Stockholm was more than an hour late and no platform information was available, I couldn’t reach any service agents for help. Fearing an even longer wait or a potential cancellation, I decided to book a last-minute ticket on an SJ night train instead.

When I demanded an explanation through their online chat, the agent responded, "More than a hundred passengers eventually boarded the train without issue," implying that I should have waited patiently despite the lack of information—because, apparently, others did.

One train got cancelled last minute so I had to make other travel arrangements. On the way back I figured out our 2 seats are not together. Is this the Ryanair of trains?

Wonderful easy and chilled-out trip from Dresden to Hamburg when „our“ (DB) wasn’t running AGAIN (at least not without delay for under 100€ even with Germany tickett).
Paid 35€ to drive with the swedish brothers and it was amazing! Snacks cost your right arm and first born but at least they are quality for REAL Europeans. The onions chips tasted like onions, the wine was good and the salami (achtung muslim brudis/schwester nur schweinefleisch) i was told was delicious!!!
Also nice german and swedish personell and they understand english at least. Seats were roomy in comparison to many trains and comfortable if you didn’t book a bed even. All in all 5 stars! I wish they run more often and if our system ever privatizes I hope the swedish or hungarian brothers take over! ✌🏻

I travelled with ST twice, from Stockholm to Hamburg and then back about a week later. Both experiences were really good especially given how bad the reviews are online.

The trains are old but well-maintained and have been renovated at some point so they are surprisingly modern-looking from the inside. The beds are comfortable albeit a bit cramped (what can one expect on a train?) This is not a luxury cruise, you should maybe treat it rather as a moving hostel, minus a shower. The sleeper trains do however have small washrooms you can use to wash your face etc.

The staff onboard the train was very friendly and easily found as there was always at least one staff member present in the dining car. They answered any questions I had during my journeys and did so in a friendly manner.

There are many complaints about online customer service and I can't speak for that as I did not have to deal with it. I do however note that I was notified well in advance that my train departure time had changed.

Of course, a big part of the journey is your fellow travellers you share the rooms with. I recommend getting to know your bunkmates at least a little and showing a friendly attitude. I was fortunate to have really lovely people travelling with me in both directions.

TLDR: I enjoyed my trip, if you are not afraid of little adventure, do not let the reviews discourage you.

Horrible customer support. Booked a trip from Hamburg to Stockholm. We were already inside the train at midnight when we received the information that this train will return to Berlin. No further information about travelling possibilities...
I demanded a refund and got it approved immediately but I am waiting for more than 2 months now to receive it. E-Mails remain without reply and customer service on the phone is neither helpful nor friendly.

Terrible company, very irresponsible.
Their train had a huge delay that resulted in us missing our *expensive* private cabin onboard and when I asked about it, they had zero interest and dismissed us.

Avoid this company at all costs.

I was travelling from Berlin to Copenhagen.
In the middle of the night they kicked us in Hamburg because of a technical issue and they told us they will reimburse our train.

Since then I am chasing them for months to get hotel reimbursement.

First they said they paid which they did not and for last 2 months they dont even reply emails.

Only telling "its in progress"

I dont even know how long I need to wait or what can I do legally about it.

Absoluty horrible experience! The train left 1 and half hours late (from hamburg) and arrived 6 hours late in malmö, where a train was promised to continue to stockholm but was nowhere to be seen. We tried to contact customer service but they were on lunch break! We missed our concert in Stockholm and had in all a horrible experience. From the filthy rooms to the to the delays, unrisponsive customer service, under staffed trains and 6 hours of delay. I am currently in malmö trying to get to Stockholm. In all i would give 0/5 stars if it were possible.
Never doing this again.
edit:
I got the next available train and it leaves in 4 hours.all the trains till then were fully booked. I had to get a 1st class ticket because the 2nd class was booked. I will arrive in Stockholm late and miss my Pink concert (which i payed for).

In May I was on a sleeper train from Berlin to Stockholm. The train stopped in Hamburg at midnight due to a technical problem and we were asked to get off, find somewhere to stay the night, and alternative travel. I submitted a claim for reimbursement. Snalltaget says they have made a payment but I haven't received one. I've been calling every week for the last month and every time they say their colleague in the economics department away at the moment and that they're investigating.

Overnight train ride Berlin to Malmo. There were some positives (“the good”) but some strong negatives (“the bad and the ugly”) that significantly undermined what should have been an enjoyable experience.
The good-the train was on time and we got from A to B safely.
The bad-harassment from opportunistic travellers trying to get a free bed in our sleeper compartment. A free wi-fi service that didn’t work.
The ugly- booked a sleeper compartment but couldn’t fully utilise for our party of six because the middle fold out bunk bed was broken/stuck. The staff shrugged their shoulders and explained there was nothing they could do to help us. Unfortunately one of our party had to sleep in a seat!

In summary be especially careful if you are travelling as a family with children probably much better to fly. If you are looking for an enjoyable classic European sleeper train experience avoid this trip like the plague!

We paid for a sleep train from Berlin Hbf to Stockholm Central for 4 persons family (2 kids included), but it was replaced by a normal train without an explanation. Nobody has offered us a refund. After several trials, we went to the European consumer spokesman, which hasn't worked too. They claim we have received a refund, which isn't true. We have checked it and communicated it several times both to Snalltaget and this spokesman, but it has been ignored. A very tiring experience.

The train was delayed 40 minutes with no announcement explaining why. All the carriages smell like dogs and dust. They have a food carriage with a whole two staff, who were nice, but still somehow it's self service and self checkout ...

Left stranded in Copenhagen to Berlin with four children. Avoid at all costs. Never use this train. No notice at all. Horrible. Don’t have enough bad words to describe.

Disaster customer service. I wanted to change my ticket and it did not work to Call them at that point. 20 days has passed and I still have not recieved any response or refund. Also keep in mind that i traven around 2-3 times a month with them also. Never using snälltåget again .

The journey was cancelled, and we were asked to arrange taxi and leave payment receipt to get full payment. I handed over taxi receipt and customer service informed me that payment will arrive soon but never arrived. Contacted several times via email and overtimes they told me in writing that they will send payment. Now I have appointment with lawyer to file a case against this bluff company to force them to pay for all the trouble that they caused. I have all the conversation in written form. I will also get in touch with TV4 so that others can avoid robbery.