Snälltåget Reviews 

Poor choice for a travel partner.
There is very little redundancy in their systems and so delays will result in personnel being recalled and the trains re-routed back to their origins.
For a long-haul line this is a terrible setup.

Our personal experience was a trip from Austria to Denmark.
The train was delayed 12 hours due to bad weather. And then when the route was clear to continue, the personnel was outside their allows working hours and so the train was returned to the original station.
Resulting chaos was impossible to navigate as no redundant train was available.
Terrible setup

Waiting at Stockholm Central (CAPITAL CITY OF SWEDEN) since 3 hours. Trains delayed but No proper information. Due to this, I had to miss my train.
No one is there to give information. Tried to Call their support number. Not working:(
My trip spoiled:((
And this is not first time I am experiencing when I visit Stockholm:((

I will not go with Snelltåget again. We didn't have a ladder in our apartment so we couldn't use the upper beds. The conductor didn't care, he said he was "busy". The ventilation didn't work either, the apartment got very hot very quickly. I have never seen a toilet so dirty in my life. A sad experience!

Very bad experience...

To say the customer service is bad would be to positive, it is not bad it is MISSING. We tried to reach them for several days by phone, no answer. Also no answer on e-mails for several days. On our way home from Berlin, we had the same seat number as another person, and several other persons experienced the same on the train we travelled with... My best advice, travel in another way or with another company..

This trainline uses very old train stock which leads to many problems. On our journey nearly all the toilets were not working or in a disgusting state. Doors wouldn’t open. Curtains were falling off. The heating was too high. We had to wait an extra hour on a platform as the connecting train was late. An alarm went off and wouldn’t stop and the train guide had never done the job before and, largely, didn’t know what to to do. I complained and asked for a partial refund due to such an uncomfortable journey but received a rude and sarcastic reply.

Can't recommend at all. Train got replaced by a bus, that can happen. The email informing about that failed to say so, subsequent emails by me got either unanswered or I got a mail that an answer could take up to 10 days. Got stuck in an endless loop at the hotline saying the next support will be there in 3 minutes for more than half an hour. Unacceptable service, would give 0/5 if possible.

I wanted to have a romantic and eco-friendly trip from Berlin to Stockholm, so I booked a compartment on Snälltåget. Cost close to 800 euro for 2 persons.
The website promised a comfortable travel with excellent food in the restaurant wagon, so even if the price was high, I wanted to pamper myself and my boyfriend.

However...
There is no restaurant between Berlin and Malmö, Sweden.
The compartment had no toilet or shower.
There are no electrical sockets in the compartment so you cannot work on the train, unless your computer can run on battery for a very long time (the trip takes 18 hours).

And the train was, on top of this delayed more than 3 hours.

I took 2 trips with them and both were late. If any information it came 30 and 60 mins after the departure time the train was supposed to leave. I see from other reviews it's a habit. I will never go with them again and would haven't if I had seen those reviews before

I took two different trains with them and both of them were late, the first one, 90 minutes and the second one 50 minutes. They didn't get me any money back at all which is poor.

Very poor handling of train stop due to incident between Lund and Malmö in the night train from Stockholm to Malmö on September 20th. We arrived to Malmö three hours late.

No help to passengers who had connected trains from Copenhagen.

Information in English only after third announcement.

No help or information about refunds or coverage of extra expenses due to delay.

Took the sleeper train from Berlin to Malmö. The journey was fine until I tried to sleep and the temperature rocketed to between 35-40 degrees Celsius (there are thermometers in the carriages which is how I could tell). I have rarely been so physically uncomfortable in my life. We had been told to stay on the train for several hours whilst we were still on the ferry so there wasn't any escape.

I've only had good experiences of Snälltåget. Cheap tickets, lovely dining car, friendly staff and I rather like how you're not allowed to use your laptop in the dining car (keeps it from just looking like some Starbucks with a bunch of people typing away on their computers).

Very rude personnel. Completely unacceptable behavior.

I was using my computer in the bistro and the attendant told me to shut it down since it isn't allowed. I told her that the power outlet at my seat didn't work and I had to charge my phone through the computer (I wasn't using the computer). She walked away without letting me finish my sentence. The next time she passed she yelled at me and smacked the screen down on the laptop, which is of course way out of line.

Will never travel by Snälltåget again.

Decent train ride with reliable WIFI but the customer service was horrid. Never have I experienced customer care this badly; plead your case for buying the wrong ticket, they don't care and shun you away like you don't exist. Luckily it was booked from a 3rd party (GoEuro) and they were more than happy to find a solution.

I bought tickets from Oslo to Stockholm from Snälltåget because they accept PayPal. A few days later a received the tickets from the real train operator (SJ).