SnappCar Reviews 

Everything goes fine until the moment you actually need support, and that's where it falls apart.

There's no way to reach a real person. You only get a bot that repeats the same line over and over, no matter what you ask. When you're stuck in a genuinely inconvenient situation and need help fast, it's incredibly frustrating.

Their website promises immediate help for active bookings. That's simply not true. You're left listening to the bot and waiting hours for a human to get back to you, and when one finally does, they ask you to repeat everything you already explained to the bot.

It's an illogical way to run support. When something goes wrong, you're essentially on your own. Hugely frustrating, and exactly the kind of thing that matters most when you're relying on the service.

Very nice service

Luis is very friendly and communication was perfect. Car is clean and drives very nicely. Would definitely rent again!

Great car & owner, the user before me was too late, he contacted me straight away and offerd me a generous compensation, I'm very greatfull! Enjoyed the ride , def. Wil use again

It works, you find a car close to your location and contact the owner directly. You6don't have to chase an expensive rental company anymore.

No notifications on chat messages

Easy process and good cars but check reviews

Legit app, it works and gives users the ability to rent out their cars with other people for different purposes.

Everything easy and quick
LIKE !

Nice app to rent a car. But the unlock car via snappcar app does not work well.

Very friendly man, very good service and a nice car!

I believe those who rent out their cars are being treated unfairly. The payouts for owners aren't that high to begin with. My car hadn't been requested for over a year, and when someone tried to book it while I was on vacation, I canceled immediately and apologized for the inconvenience. However, the next day SnappCar informed me that they would charge a €20 penalty on my next rental. I see this as a total scam. Charging a fee for a cancellation made within minutes for a booking requested only a day in advance is pure robbery. To make matters worse, their customer service responses are incredibly annoying

after few weeks of pursuing support finally received justice and the claim is cancel. Changing rate from 1 to 3. Processes contacting customers required further revision for sure.

To avoid falling into this processes gap - recommended to chat with owner after rental a few times to confirm no fines arrived.

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Experience goes seamless until it is touched to support. I got notification about a parking fine. The rules of the platform says "SnappCar will handle fine and renter will be charged the amount of fine + administrative fee. For that owner must provide evidence he contacted renter in whatsapp and did not get response"

I was not informed about the fine and warned support about that. While they were reading own terms and conditions - I've contacted car owner, transferred him costs, fine was paid and we started cancelling the fine process.

Today I got response from the Support, I'm just left copy here: " Thanks for your message. We should indeed update our information in the Help Center. This is outdated. Our new process (since March) is to handle any fine that an owner sends us, without first consulting the renter. Apologies for this incorrect information. Yet this doesn’t change the fact that we handled the fine and will stick to the 20 euro admin fee."

So - they are changing own rules when they want and with backward effect.

ps/ But guys, this is does not work like this.. I will sue you in case you try to charge me, I've saved evidences of current terms and conditions, and our chat.

upd: I received charging request for the fine was already paid by owner, I sent him money.. and I'm unable to get answer from the company for this case. I hope layer will fine a way to talk to them

not on time., delivery was 5.5 days - which cost our client money and lack of trust from my clients as a result.
and ... overcharged

Good experience

Nice car for day Trip

Great car, friendly hosts!

Good reliable and convenient app. Check in and out easy to manage. Indispensable if you are reliant on fast and cheap vehicles in the vicinity.
Will return.