Hi, I would like to provide very positive feedback about your branch in Southside (Wandsworth). Excellent and friendly service. In particular Anna (or Ann) who is always so polite, patient and goes a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Outstanding polite & professional customer service by the snappy snappy team here at Thayer Street. Popped in this morning to have a digital portrait printed and framed. The team and specifically Noah... See more
Company replied
I had two photos from the 1950s of my mum & dad scanned and enhanced. They turned out amazing like they were taken yesterday. Also had a photo of my mum where she was sitting in a car printed. Andy (M... See more
Company replied
Hi Sean took my passport photo for myself and my children who were not cooperating initially however he engaged with them and managed to get great pics within minutes. Thank you so much.
Company replied
Company details
Information provided by various external sources
Online photo printing and developing services. A wide range of photographic services available to order online or through one of our high street photo labs nationwide. Search for you local store and order online
Contact info
United Kingdom
- www.snappysnaps.co.uk
3.6
Average
567 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discrimination
Although Snappy Snaps provides essential services professionally, some of the employees, such as Paige in the High Barnet branch, are not entirely professional- discriminate against and are not respectful of the privacy and rights of customers with invisible disabilites.
April 24, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for taking the time to share your experience — we’re genuinely sorry to hear that you felt discriminated against and disrespected during your visit.
We would be grateful if you could share more details with our customer service team by emailing customerservices@snappysnaps.co.uk. This will allow us to investigate the matter fully and take any appropriate action.
Thank you again for raising this — your feedback is crucial to helping us improve.
Passport Renewal
I went to the Taunton branch to obtain passport photos in preparation for renewing my passport. I had intended to then go to the Post Office for a passport renewal form but the young lady who took my passport photos patiently explained the process of using the photo code that was provided , along with a digital ( JPEG ) photo that was emailed to me as part of the service , to renew my passport on the Gov website. I was unaware of this and I found it really helpful . It was a very positive experience dealing with this company.
April 24, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your kind feedback! We're delighted to hear that the young lady at our Taunton branch was able to assist you in such a helpful and informative way. We're glad the process was made easier for you, and it's great to know that you had a positive experience with us. If you ever need further assistance, don't hesitate to reach out. We look forward to serving you again!
Ordered the items I wanted but would…
Ordered the items I wanted but would not allow multiple orders had to do single order and then go back and place another.
Apart from that good quality and price.
Would of given 5 star if had been able to place the whole order in one and not in se
April 7, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for your feedback! We're glad to hear that you're happy with the quality and price of your items. We apologize for the inconvenience caused by the need to place separate orders. We'll pass your feedback along to our team, as we understand how frustrating this can be. If there's anything else we can assist you with, please feel free to reach out. Thank you for your understanding and support!
Anna-Marie was exceptional in every…
Anna-Marie was exceptional in every way, thoughtful, patient & helpful from start to finish. I could not have asked for or been given more support. What a credit she is to Snappy Snaps. So many could learn so much from her exemplary customer service.
April 16, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your kind words about Anna-Marie! We are thrilled to hear that she provided you with such excellent service. We will make sure she knows how much her efforts have been appreciated. We’re very lucky to have her on our team!
Your feedback means a lot to us, and we look forward to welcoming you back in the future.
So expensive
So expensive ! Per page print 0.70p ???? believable ! Which century are you living ?
April 15, 2025
Unprompted review
Reply from Snappy Snaps
We’re sorry to hear about your experience. We strive to offer clear and fair pricing, and we’d like to make things right. Please contact our customer care team at customer.support@timpson.com so we can look into this further.
They are really biggest cheater in the…
They are really biggest cheater in the world for 1page black and with printing they charge me each one 70p
Shame on you !!!!
April 15, 2025
Unprompted review
Reply from Snappy Snaps
We’re sorry to hear about your experience. We strive to offer clear and fair pricing, and we’d like to make things right. Please contact our customer care team at customer.support@timpson.com so we can look into this further.
I’ve used snappy snaps a few times and…
I’ve used snappy snaps a few times and they’ve always been really helpful but over the last couple of days they were truly amazing! I had to prepare paperwork and photographs for a court case I have. They honestly bent over backwards. Thankyou so much. X
April 10, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for sharing such wonderful feedback! We’re so pleased to hear that we could assist you during such an important time. Our team strives to provide the best possible service, and it’s fantastic to know that we were able to help you with your paperwork and photographs.
If you ever need anything again, please don’t hesitate to reach out. We’re here to help!
Devizes - excellent service today
Extremely helpful, professional and friendly service from the lady who served me today (passport and blue badge photos). I have to use a mobility scooter and she was again understanding and very helpful with me leaving the premises - there is a drop that is too large for my scooter's wheels. I nearly awarded 4 stars, since I feel that the shop should offer, perhaps, a small removable ramp that can be used on an ad-hoc basis, only when required. OWNERS - PLEASE NOTE.
April 5, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your feedback! We're really glad to hear that the service you received was both professional and friendly. We’ll definitely take your suggestion about the removable ramp into consideration, as we always aim to make the experience as accessible as possible for all our customers. We appreciate your input and hope to continue providing excellent service in the future. 😊
Snappy snaps Norwich
Really disappointed with my product. My partner ordered a photo of me and my daughter on a heart slate for mother's Day. The photo print quality is absolutely horrendous and looks completely different to the photo supplied and the stand for the heart does not support the weight of the slate at all. For the cost of it the quality is disgraceful!
April 1, 2025
Unprompted review
Reply from Snappy Snaps
Hi there,
We’re really sorry to hear about your disappointment with the photo slate. This is certainly not the experience we aim to provide. If you could please get in touch with us directly, we would like to investigate the issue further and find a solution. We want to ensure you're completely satisfied with your order, and we truly appreciate your feedback. 🙏
Thank you to Costa and the team at…
Thank you to Costa and the team at Pimlico who went above and beyond to get my Mother’s Day presents sorted. Thank you :)
March 25, 2025
Unprompted review
Reply from Snappy Snaps
Hi Emily,
Thank you for your kind words! We’re so happy to hear that Costa and the team at Pimlico went above and beyond to help with your Mother’s Day presents. We truly appreciate your feedback and are glad to have been a part of making your experience special.
We look forward to serving you again soon!
Snappy Snaps Chiswick
Snappy Snaps Chiswick constantly offer top service. Just chosen a wooden frame for a painting; had help with size and trimming the painting; which now looks far more expensive than the £32.99 cost. Excellent service.
(This is a genuine review.)
March 28, 2025
Unprompted review
Reply from Snappy Snaps
Hi Mira,
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience at Snappy Snaps Chiswick and are happy with the frame for your painting. It’s wonderful to know that our team’s assistance helped make the final product look even better than expected.
We truly appreciate your feedback and look forward to serving you again soon.
Does it have an "ask before you print" policy?
I sent an email with a sheet of pics I wanted printing to Snappy Snaps Chancery Lane. I hadn't assembled them to make the most efficient use of space, and expected to discuss with the staff when I got there, but I think what confused them is I sent the email saying "urgent to be printed today" and that I'd be in in ten minutes. Unfortunately, when I got there, they'd already printed and laminated them, and wanted £24 for it. They said originally it was £50 plus, so they'd given me a discount - but that led me to think, you gave me a discount without me even asking for one, so they must have known something was wrong here. It led me to think, there must be an "ask before you print" policy at Snappy Snaps, otherwise how can you ensure the customer will pay (and you could have printed out loads of expensive copies)? But if there isn't one, surely there should be? I have since reached out to Snappy Snaps TWICE to ask about this, but as of yet I have had no response.
March 5, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for sharing your experience with us, and we sincerely apologize for the confusion and any frustration caused. It sounds like there was a miscommunication between the email request and the final print job, and we’re sorry that the process didn’t meet your expectations. We also regret that you haven’t received a response to your follow-up inquiries—this certainly isn’t the standard of service we aim to provide.
We appreciate your feedback about the “ask before you print” policy, and we’ll definitely look into improving communication moving forward to ensure our customers are always fully informed before we proceed with any printing. If you'd like to discuss this further or resolve the issue, please don’t hesitate to reach out to us directly—we’d be happy to assist.
Again, we apologize for any inconvenience caused and thank you for bringing this to our attention.
Snappy Snaps Beckenham - Sterling Customer Service
I had an exceptionally positive experience with Beckenham Snappy Snaps. I recently purchased a photobook for my partner's birthday. It was a mammoth project involving over 4000 photographs taken over 6 years. The most daunting task was to filter out the best holiday snaps for the duration.
The manager spent many hours supporting me to collate photos and place them in chronological order, bringing the photo book together beautifully. I received a level of customer service which went over and beyond.
We will be eternally grateful to the manager for her patience and dedication; and for bringing our most precious memories together with so much thought and consideration. She's a true credit to Snappy Snaps.
I would not hesitate to recommend Snappy Snaps Beckenham to my friends and family.
March 1, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your wonderful feedback! 😊 We are absolutely thrilled to hear that you had such a positive experience with our Beckenham store. It’s amazing that you were able to create such a meaningful gift, and we’re so glad the manager was able to support you throughout the process. Her dedication to ensuring your photo book came together beautifully is truly appreciated, and we’ll be sure to pass along your kind words. 🌟
Thank you for recommending us to your friends and family—we’re so grateful for your support!
Thanks again,
Chloe
recently visited the Snappy Snaps…
recently visited the Snappy Snaps branch in Swindon and had an extremely unpleasant experience. The staff member, Diana, was not only rude and unhelpful, but also seemed more focused on her 15-minute break than providing service to customers. She literally told customers to leave because she wanted to take her break, which made me feel uncomfortable and disrespected. Her attitude was dismissive, and she showed no care or willingness to assist with my needs.
It's unfortunate to encounter such poor customer service at a place where you expect professionalism and courtesy. I hope the management takes this feedback seriously and addresses the behavior of their staff to ensure other customers don’t have a similar experience.
I won’t be returning to this branch, and I would advise others to think twice before visiting.
March 12, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for sharing your experience with us, and we're truly sorry to hear about the poor service you received at our Swindon branch. This is certainly not the level of service we aim to provide. We take customer feedback seriously, and we will be looking into this matter to ensure that it is addressed appropriately.
We understand how frustrating this must have been, and we sincerely apologize for any discomfort or disrespect you may have felt. If you'd like to discuss this further or provide additional details, please feel free to get in touch with us directly so we can work towards a resolution.
We value your feedback and appreciate you bringing this to our attention.
Really good service.
In a moment of madness, I purchased one of those build your own camera kits. Five hours later, I was the proud owner of a home made can TLR camera. I used it, and took the film to Snappy Snaps in Wokingham. I told Josh I wasn't sure what to expect, but it'll be interesting to see what comes out. Josh had a lot of trouble getting the pictures off the negative - not his fault. Josh worked hard at retrieving 18 out of 24 photos. Josh was really professional and friendly, and bent over backwards to help me.
March 12, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for sharing your experience! We're so glad to hear that Josh went above and beyond to help you with your camera project. It's great that he was able to retrieve the majority of your photos despite the challenges. We truly appreciate your kind words and will be sure to pass them on to Josh. Looking forward to helping you with your next photography adventure!
Absolutely exelent service
Absolutely exelent service, staff went above and beyond with the service given.
March 12, 2025
Unprompted review
Reply from Snappy Snaps
Thank you for your kind words! We're thrilled to hear that our team went above and beyond to provide excellent service. We truly appreciate your feedback and look forward to serving you again in the future!
Swindon store
Diana is an absolute credit to your company. I’m waiting for my photo to be framed. She’s serving 4 people at once and not flapping at all. She is kind to the children and patient with the adults. I’m a store manager for another business and can honestly say that you are very lucky to have her as part of your team.
Thanks for framing the anniversary gift for my wife, it looks perfect.
March 9, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that Diana provided such exceptional service and handled everything with kindness and patience! 🌟 We’ll be sure to pass along your kind words to her—she’ll be so happy to hear it! 💖 We’re also so glad to hear your anniversary gift turned out perfect! 🎁 Thanks again for choosing us, and we look forward to helping you again soon!
Very friendly
Maidenhead shop - Very friendly, exceptionally helpful and efficient
February 19, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience at our Maidenhead shop and that our team was friendly, helpful, and efficient. We truly appreciate your feedback and look forward to serving you again soon!
Thanks,
Chloe
Excellent Customer Service!
Fahad in the Chelmsford store was quite simply exemplary. So helpful, resolution focused and friendly. On this first experience, I shall definitely return to this Store and Fahad and indeed, the other lovely Customer Service Assistant. It is very rare these days to be in receipt of such excellent and friendly service, thank you very much, it made all the difference.
February 26, 2025
Unprompted review
Reply from Snappy Snaps
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that Fahad provided exemplary service and made your experience so positive! 🙌 We’ll be sure to pass along your kind words to him and the rest of the team. It’s always our goal to provide friendly and helpful service, and we’re so glad it made a difference for you! We look forward to welcoming you back to the Chelmsford store soon! 👍
I’ve used Snappy Snaps a couple of…
I’ve used Snappy Snaps a couple of times recently, The first time they were able to duplicate to a good quality photos that were over 35 years old, I was amazed at the quality and the speed.
Today I popped in to use their passport photo service, I was in and out within five minutes having left with four passport size photos snipped and a code valid for 30 days that you can use with renewing your passport online without having to upload a photo. They also check the photo that they snip on screen with the passport office website before they print it.. for Service for £14 this is clearly a winner absolute brilliant Service and the team member was absolutely fantastic.
Highly recommended.
February 10, 2025
Unprompted review
Reply from Snappy Snaps
Wow, thank you so much for the glowing review! 😊 We’re thrilled to hear that you had such a fantastic experience with us — from duplicating those precious 35-year-old photos to the super-speedy passport photo service! It’s great to know the team member was able to provide such efficient and thorough service. Your recommendation means the world to us, and we’re so glad we could help. Thanks again, and we look forward to serving you again soon!
Thanks Chloe 😊
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