snitch.co.in Reviews 

I had placed an order for 3 shirts, but during checkout, the app displayed a payment failed message, even though the amount was deducted from my bank account. Believing the order hadn’t gone through, I placed it again — only to find later that both orders were successfully processed.

When I tried to cancel one of the duplicate orders, the app didn’t allow me to. I had no choice but to return the extra order (which was unopened and unused). However, I was still charged ₹225 (₹50 per order + additional handling) as a return fee.

I am never ordering from Snitch again, This is a malpractice

I placed an order (#5584840) for two shirts worth ₹2,000 on [Date]. The expected delivery was 5th October, but today is the 8th and I have still not received it.

I spoke to an agent named Deepika who assured delivery today, but when I asked how to escalate the issue, she left the chat. Another agent told me deliveries happen till 10 PM — which sounds unreasonable and suspicious.

This experience has been extremely disappointing. I request either immediate delivery or a full refund, or I will be forced to escalate this through public forums and consumer complaint channels.

Pathetic customer support. Never buy from them.

They are expert in cheating. Customer service is worst.

Worst worst worst customer service!!!! Last month ordered 6 items of 6154 Rs with order ID "5382850" but i cancelled all due to my dislike of clothes fabrics. the refund for 2 item was given and when it came to the other items the customer service denied that they have received any return via their Delivery partner. When raising complain they always reply with the same AI based replies. don't shop here at all.

Snitch customer care are cheaters, Last May 2025 I have recently ordered a 3 shirts and 1 jacket, But after receiving the order I got only 1 jacket and 1 shirt correctly but instead of remaining 2 shirts I got another shirt which was not ordered from me. The actual 2 shirts were missing which costed around 2600. When I complained they simply told me it's my mistake of not taking an Unboxing video and spoke very rudely. I explained them I have just ordered one more order few days back and that was delivered properly so for that trust I ordered again. When I asked them to share me the picture of video during the delivery or packaging they refused to give me.. Inspite of follow up didn't got any proper response from any of there customer care when tried to go to there shop near EA they told clearly this was a online purchase so we are not responsible for this you only need to follow up thru online customer care. Sharing this just for others to stay away from. Snitch brand online, it's like if you are lucky you will get your order right if not they will cheat you. Any others faced an issue like this.

I wanted unsubscribe the promotional message of email and messages but when I am trying to login in the website i couldn't get the OTP's and I tired reaching there calling number which is re-directing me to the website again where I am facing issue. Really this is frustrating.

STAY AWAY FROM SNITCH! WORST CUSTOMER EXPERIENCE EVER 🚫

I’ve never dealt with a company as unprofessional and frustrating as Snitch.

Returns & Exchanges = Nightmare 😡
Pickup reps came 4 times but couldn’t scan barcodes.

Zero Customer Support 📞
App is useless, response times are ridiculous, and Insta DMs get copy-paste replies.

Refunds Take Ages ⏳
Got mine after 2 weeks of chasing them nonstop.

Exchanges Are a Joke 🎭
Replacement product arrived dirty and looked used.

After 2 painful months, I gave up. Worst part? Because I commented on their Insta posts to get my issues resolved, Snitch reported me, and now I’m blocked from commenting anywhere on Instagram.

💡 Verdict: Snitch = No Customer Support + Broken Returns + Zero Accountability.
Save your money, time, and sanity. ❌

Absolutely dogshit customer service. Staff picked up two products of the same order but said someone else will come for the other two products. Kept getting a message of pick-up failed even when no one was showing up for the pick-up. Never able to connect to an agent either, tried 100s of times. Shit product quality and shit customer service. This exact attitude is why people hate shopping online and from such cheap brands

There is one useless company, they post ads on Instagram with offers, and after ordering they pack the wrong product and send it, and after that they close all the options to contact them.

Never order online. It’s a big pain if the product does not fit you. Exchange and pick up is almost impossible. Unable to reach them even on their wats app chat. On the app it shows pick up failed even though there has been no attempt made to pick up. It’s a pain I would not recommend to order their jeans etc online. Stay away.

Worst delivery service for online orders, you don't even get any response and customer service is pathetic. Just wanted to share my experience on recent order from Snitch. Every day around 8 PM, I receive a call from their Blitz delivery partner saying the product will be delivered within 10 minutes, but after that, I get no further updates. When I try to contact the delivery person using the number provided, they inform me that the delivery will be delayed or may not happen at all. Everyday same update, and unable to contact Snitch customer service and their Blitz delivery partner.. worst service from Blitz and Snitch. Never order online from Snitch website.

Very disappointing customer support, practically non existent. The quality is bad, it has stopped putting efforts in quality. Literally, you have to constantly run

Very disappointing customer support.
I’ve tried contacting them multiple times regarding a refund but received no proper response. I even reached out via WhatsApp support, and the representative was completely unhelpful — she responded after long delays (around 10 minutes each time), and even after explaining everything clearly, I got no real assistance.

This is not what I expected from a known brand.
Would not recommend — please don’t waste your money her

Extremely Disappointed with Customer Service

Review: I placed a return request three weeks ago, and no one has come to pick it up. Despite reaching out to SNITCH customer support multiple times, there has been no response or resolution. This has been a frustrating experience. I do not recommend buying clothes from this platform — the service is unreliable and unprofessional.

Every time I text Coustomer service I talked to them they say same thing and after couple of days they started to avoid.

I email texted every day no resolution

very poor quality cloth i ordered online and it tear after 2nd wash.

Snitch is a scam. Never buy clothes online from Snitch. They unlock a free gift when you make a purchase from their website. This free gift allows you to select any one item—jeans, shirt, or T-shirt—up to ₹2000. To get the free gift, you must buy another item at full price. I purchased additional cargo pants to receive the free gift. However, after payment, the free gift shirt disappeared from my order history and was never delivered. I filed multiple complaints with customer support, but they offered no resolution. Their customer support is terrible. Product quality is bad. I will never purchase anything from Snitch again.

I returned a jeans worth 1799rs ordered through their app, and they are saying they have not received it. No update so far. They only keep saying they are looking into it. no refund. They are only good in deliverinf the product. Its a scam. Do not fall for it

I have bought expensive beg, its been only 6 months and the lock has been broken.
I hae visit store to fix this, they said we removed begs and we can not repair this.