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SNO ski holidays Reviews 

584
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process remarkably easy and stress-free. Many appreciate the personalized approach, with agents attentively listening to requirements and providing tailored options. Customers frequently highlight the excellent service received, noting the efficiency and responsiveness of the team throughout the entire process. Many reviewers consistently return to book their holidays, emphasizing the high quality of the trips and the comprehensive support provided. The company is highly recommended for its seamless experience and successful holiday arrangements.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Holidays

People report positive experiences with holidays, with many reviewers consistently praising the ease and... See more

Booking process

Users describe positive interactions with the booking process, with many reviewers consistently praising the... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, excellent, and reliable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more

Company replied

Rated 5 out of 5 stars

So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more

Company replied

Rated 5 out of 5 stars

We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more

Company replied

Rated 5 out of 5 stars

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more

Company replied


Company details

  1. Ski Holidays
  2. Tour Operator
  3. Travel Agency

Written by the company

SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.

ATOL protected

Your holiday money is safe

Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority. This is the gold standard of consumer travel financial protection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(584)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Greg and Sno great experience

Greg Carr from Sno was extremely helpful and a delight to deal with. Phoned me back exactly when he said he would with all the information I had requested so that I could immediately and speedily book the holiday. Big thanks to Greg.

October 23, 2025
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Reply from SNO ski holidays

That's so great to hear. Thank you for reviewing us Richard and big thanks from Greg too!

Rated 5 out of 5 stars

With a young man called John who has…

With a young man called Jack who has been absolutely brilliant sourced two fantastic skiing holidays for us and nothing was too much trouble when we were changing airports
So thank you very much for that and let’s hope we have a good snow

October 21, 2025
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Reply from SNO ski holidays

Thanks Mr Wright it's really great to hear - Jack is looking forward to hearing how the snow is!

Rated 5 out of 5 stars

First time using SNO and was excellent

First time using SNO and was excellent. Calvin was extremely helpful and knowledgeable and nothing was too much trouble. Thoroughly recommend !

October 6, 2025
Unprompted review
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Reply from SNO ski holidays

Thanks Daniel that's terrific - Calvin says thank you!

Rated 5 out of 5 stars

George was very helpful and…

George was very helpful and accommodated various changes to our needs with flexibility and good humour

October 20, 2025
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Reply from SNO ski holidays

Thank you very much for your kind review, and a big thank you from George.

Rated 5 out of 5 stars

5 stars!

booked with Richard, he has been fantastic help, always replying quickly and looking into any queries I had. Would recommend for a stress free booking!

October 24, 2025
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Reply from SNO ski holidays

Brilliant - thank you so much Ilya! Richard says a big thanks too.

Rated 5 out of 5 stars

Our advisor Richard T was so

Our advisor Richard T was so
knowledgeable about our holiday requirements he made
the whole process so simple and a nice discount as well.

October 20, 2025
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Reply from SNO ski holidays

Thank you so much for your review! RichT does know his stuff and says it's a pleasure to work for you.

Rated 5 out of 5 stars

Great service

Great service. Cheaper than booking with the tour operator directly and friendly and efficient staff, particularly Calvin and Idalette :)

September 12, 2025
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Reply from SNO ski holidays

Thank you Nel that's really great to hear. A big thanks from Calvin and especially Idalette - it's so nice when the aftersales team are mentioned, so thank you very much from us all!

Rated 5 out of 5 stars

Informative

Informative, quick to respond and very good value. Jack was very helpful.

October 17, 2025
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Reply from SNO ski holidays

Thanks very much Findlay and especially from Jack!

Rated 5 out of 5 stars

Richard was extremely helpful

Richard was extremely helpful, listened to my long list of requests and came back with a great selection. He was quick to respond while emailing back and forth. Yet to go away but really looking forward to it and everything so far has been extremely smooth.

October 20, 2025
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Reply from SNO ski holidays

Thank you very much and thanks from Richard!

Rated 5 out of 5 stars

Just booked a second family trip with…

Just booked a second family trip with Richard at SNO, excellent company with great advise, good value for money.

October 24, 2025
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Reply from SNO ski holidays

Thank you so much Andy, that's really great to hear. A big thank you too from Richard.

Rated 5 out of 5 stars

Easy and personalised booking.

Easy and personalised booking.

Great communication with the team. Able to resolve problems easily when change of plans of one party member. Highly recommended.

October 20, 2025
Unprompted review
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Reply from SNO ski holidays

Thank you for your kind review Iain from the whole team, it's very much appreciated!

Rated 5 out of 5 stars

Very knowledgeable and affordable …

Greg was very helpful suggesting alternatives, consulting other colleagues regarding ski conditions and securing a great deal for us . Not pushy. Just knowledgable and factual and gave us a great deal

September 30, 2025
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Reply from SNO ski holidays

Thank you so much Jane, that's really great to hear. A big thank you from Greg too!

Rated 5 out of 5 stars

Calvin is very helpful.

Calvin is very helpful.
The one thing i will say in my experience is that when you say a time scale that you will do something that time scale has to be met. Calvin does a great job and that is why we have booked again with him and SNO Ski Holidays, but timings are a little slow. If you say i will do something by tomorrow, tomorrow it should be done. This is my only issues that i have. Otherwise the service is fantastic, the holidays that they organise for us are wonderful and i will say they are very competitively priced.

September 11, 2025
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Reply from SNO ski holidays

Thanks for your terrific feedback Paul and a big thank you from Calvin.

Rated 5 out of 5 stars

SNO made our experience of booking our ski holiday totally stress free

SNO made our experience of booking our ski holiday so easy. Richard was very attentive, understanding our wishes and organising everything promptly. Communication was excellent with regular updates on progress.
Even when my brother decided to go and our requirements changed, it was easy. Richard just adjusted everything to add him into our holiday and all for a much better price than competitors. We will be sure to use SNO in future.

September 25, 2025
Unprompted review
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Reply from SNO ski holidays

Thanks for your terrific review Laura. Thanks especially from Richard!

Rated 5 out of 5 stars

I never go anywhere else but SNO

I have been using SNO for quite some time now. I have always dealt with Jack who has been excellent when getting details of potential ski chalets for our group. He has always taken the time to understand our requirements with the outcome being the perfect skiing holiday for us.

October 1, 2025
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Reply from SNO ski holidays

That's so great to hear David - Jack says thanks a million too - it's very kind of you to review us!

Rated 5 out of 5 stars

George made the whole process so easy

George made the whole process so easy - from finding the right chalet to getting everything booked. I can’t imagine how much hassle it must be to try to arrange all the bits separately - especially for a more complicated group booking like ours with different people flying from different locations, but actually all sorted in a few emails / calls.

September 29, 2025
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Reply from SNO ski holidays

Brilliant to hear - thanks so much for your review Felicity, and a big thank you from Richard especially!

Rated 5 out of 5 stars

booked ski holidays through you for…

booked ski holidays through you for quite a few years through ross but he had left the company so it was left to richard tasker to try and please 13 awkward customers and he didn’t disappoint us although he had to send us many many destinations as it’s hard to please everyone finally came up with the romantik hotel in austria looks great and a great price thanks again richard

October 8, 2025
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Reply from SNO ski holidays

Thanks so much for coming back to us each year Martin - it's a privilege to work for you. Big thanks from Richard too!

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