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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were let down by their experience overall. Many customers found the product excessively large and uncomfortable, often leading to jaw pain or difficulty with fit. Reviewers frequently reported that the device was ineffective at stopping snoring. Additionally, people consistently described the customer service as unhelpful, unresponsive, and difficult to reach. Furthermore, consumers encountered significant issues with the company's refund and return policies. Many found their return requests denied due to strict windows or discrepancies, and reported not receiving refunds even after returning the product. The product's quality was also a concern, with devices often having design flaws that hindered proper adjustment and effectiveness, or being described as generally poor.

What people talk about most

Product

Users describe negative interactions with the product, frequently reporting that the mouthpiece is too large,... See more

Quality

Consumers find quality to be negative, with many reviewers describing the product as "garbage" and... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Return policy

Customers had negative experiences with the return policy, with many finding the process difficult and an... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as "hopeless" and the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This product is huge. They should have different sizes for smaller mouths. It took up so much room that my tongue was jammed back and snores were possible even when awake! Moving the lower part, and p... See more

Rated 1 out of 5 stars

This company is a SCAM!! 2 days expedited shipping turned into a week of non-stop back and forth with FedEx and SnoreRx wouldn't help, never refunded the shipping and this product is HUGE and came in... See more

Rated 1 out of 5 stars

Absolute worst customer service. Got this as a stocking stuffer for Christmas and when I went to return they said it was out of the "postmarked" return period. Universally, I don't know of any compani... See more

Rated 1 out of 5 stars

Simply don't trust their website reviews (which I fell for). For me, the device is very large and uncomfortable. Being able to make an impression of your teeth is not an advantage; I never had brace... See more


1.4

Bad

TrustScore 1.5 out of 5

65 reviews

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No history of asking for reviews

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1.4

All reviews

(65)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Read this before you you buy

Here was my experience 1) I received the product. It ripped within a week. 2) I sent it back. Weeks later they agreed to send me a replacement. 3) The replacement ripped within 2 weeks. Since they promise a 30 night trial, I asked for a refund since this product is not good. They said it had been more than 30 days since I had purchased it. Crazy. They had possession of my product for 3 of those weeks. They refused the refund, which is there right. It's my right to tell the world what kind of company they are and what kind of product they offer.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

I can only presume that all the…

I can only presume that all the positive reviews for this company have been purchased. I ordered mid October, 2023. As of this writing, in mid November, I have been charged for the product and never received it. I have emailed their customer service email just to have it bounce back. I have called the phone number listed and left messages repeatedly. No one has returned my call nor have they refunded my purchase. They will never answer the phone. These people are thieves! Stay away!

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service, Too Big

The mouth piece was way too big on me. I couldn't even get it inside all the way. I returned it within 2 days after receiving it with the refund form. They claim to pride themselves on a 30 day money back guarantee yet you have to pay for the shipping and tracking to return it (and trust me, you better get the tracking because they first tell you they didn't even get it back when it clearly showed as "delivered"). Then it takes them over 2-3 weeks to even give you the refund. I've had to email them twice and still no refund. They don't even notify you when the refund is processed, you just have to keep checking your bank and contacting them. Such a waste of time and unprofessionalism. You can't create an account to even track these things. Terrible service, product won't fit if you have a small mouth, and good luck getting a refund! They must be getting constant returns if it takes them over 3 weeks to process a refund; RED FLAG. Don't buy from them! I HIGHLY RECOMMEND VitalSleep. They have different sizing and their customer service, guarantee, and returns process is phenomenal! SO MUCH BETTER than SnoreRx. Don't order from SnoreRx. You'll regret it!

March 1, 2023
Unprompted review
Rated 1 out of 5 stars

They never delivered the product.

They took my money and never delivered the product. I bought a SnoreRX Pro kit from Walgreens. I followed the directions, mailed in my casting and received an order confirmation. After months of no update, I reached out to customer service and was told there was a six month delay in orders. The six months passed and I still received no updates. All other attempts at reaching out have been ignored. It’s just theft at this point.

June 29, 2022
Unprompted review

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