Perfect fit. Stays well on my back. Sufficient compartments even for carrying things around town. However, it fills it's intended purpose for ski mountaineering, perfectly
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Be careful when ordering from this webshop!! My entire order went missing and after more than three weeks, three phone calls and two emails, I still have not received a refund. Communication is s... See more
Company replied
The track and trace information from DPD was not completely reliable. My package was still supposed to be in France, but it had already been delivered to me. Other than that, I am very satisfied. The... See more
I ordered a puffer jacket and it arrived fast and in good condition. Reliable!
Company details
About SNOWLEADER
Written by the company
Snowleader, votre e-shop outdoor.
Snowleader vous propose la vente en ligne d’équipements et de vêtements techniques pour la montagne.
Découvrez toute notre offre ski, ski de randonnée, snowboard, trail-running, randonnée pédestre, camping et notre gamme lifestyle.
3 univers sont proposés sur le site :
SNOW
OUTDOOR
CITY
- Plus de 40 000 références et 500 marques
- Un service client premium à votre écoute avec des experts produits
- Un cadeau offert dès 299 euros d’achats
- Livraison express et retours possibles sous 60 jours
Nous sommes des passionnés d’outdoor et nous donnons le meilleur pour vous conseiller et pour vous proposer des produits techniques au bon prix.
Contact info
4, Allée du Parmelan, 74370, Epagny Metz-Tessy, France
- 078150674
- www.snowleader.be
3.9
Great
5K reviews
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Excellent service
November 27, 2024
Super service ;)
November 20, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After two months still no refund
After two months still no refund
I ordered a jacket which took more than one month to arrive, so i cancelled the order..its been two months now and they still have not refunded me and do not seem to intend to do it ever. They keep blaming it on DPD and saying they'll have to wait for the parcel to be back in their warehouse before refunding me..While taking no action at all, DPD made a mess of it but this company is the one responsible for their clients, the delivery of the packages and the money, which they seem to completely ignore..I do not have the financial means to pay for two winter jackets as i was forced to do now, really horrible for a company to rob you like this
November 29, 2024
Unprompted review
Reply from SNOWLEADER
Hello,
We are very sorry to hear about the problem with the delivery of your parcel.
Unfortunately, we cannot find any orders or files in your name. In order to identify you and help you, could you please give us your order number?
You can also reach our customer service via the contact form, chat or telephone.
Kind regards,
The Snowleader Team
received nothing and money is gone
I have ordered a backpack which had been delivered according to the delivery service. At the pickup point the locker was already empty on arrival. I have contacted Snowleader's customer service on multiple occasions and they refused to help me. They kept asking for documents I couldn't deliver (the documents they refer to in their response can not be completed and DPD informed me that I have already sent them all the information they need to start the investigation). According to the law they have to start an investigation in such situations. In the end, I'm empty handed and 145 euro poorer.
DO NOT BUY HERE!
November 21, 2024
Unprompted review
Reply from SNOWLEADER
Hello,
We are very sorry to hear about the problem with your parcel.
After receiving your request, we opened an enquiry with the carrier who confirmed the delivery of your parcel at a relay point.
In order to follow up the investigation, we need the documents requested by email.
We look forward to receiving your reply and wish you a pleasant day.
Yours sincerely
The Snowleader Team
Tres bonne service
September 12, 2024
Very fast delivery!
July 31, 2024
Top services
June 30, 2024
Super service !
June 27, 2024
Retour not accepted
My request for returning a product which is new in package (not opened) is not accepted.
When looking at the product it states that "no special returns" are applicable, so this was understood as a normal return ( with me paying the return cost is accepted). Sadly this is not the case.
This is shown in a small font on the product page and even in a hover over icon when ordering the product. But in the largest font possible it does say 60 days retour
Update: As mentioned it states "Product not subject to promotional offers and returns." Which can easily be understood as no promotional returns are applicable. This message is even hidden behind a pricetag icon in the shopping cart, therefor this is not clearly noticed.
On the return policy page there is a whole list of not applicable items, which doesn't include climbing gear. It's only mentioned in a paragraph starting with a legislative article that is incorrect as article L.221-28 of the Consumer Code doesn't mention PPE at all.
June 6, 2024
Unprompted review
Reply from SNOWLEADER
Hello,
We would like to inform you that the mention ‘Product not subject to returns’ is clearly written below the price on the product page for items not subject to returns. You have ordered personal protective equipment (PPE : harnesses, carabiners, descenders, cams) which cannot be returned.
This information also appears on the returns conditions page and in our General Terms and Conditions.
You do have 60 days to return an item if it is subject to returns.
Best regards,
The Snowleader Team
Service au top 👌
May 15, 2024
Good, reliable and professional store
Bought a poir of skis with bindings. Very nice online product offer at interesting rates and deals. They deliver what they promise, respond to product questions and deliver excellent quality. I'm a very satisfied customer. I can recommend Snowleader for your wintersports equipment!
May 3, 2024
Excellent en tous points
April 21, 2024
Excellent service
Excellent service. Ordered two pair of ski’s. Delivery was fast and good. One remark the website mentioned a free delivery, but I had to select a paying shipment
March 18, 2024
Worst after sales service ever
Worst after sales service ever.
Ordered ski’s november 2023.
Still waiting for my money in march 2024….
Unnaceptable
March 12, 2024
Unprompted review
Reply from SNOWLEADER
Hello,
We are really sorry for the inconvenience caused. You can contact us with an order number or your name, by mail or by phone, so that we can check your file.
Best regards, the Snowleader Team
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