Snuggle-Pedic Reviews 1,046

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A friend let me try on her Snuggle-Pedic sleep mask during a visit, and seconds after I took it off I was on my phone placing my order. I have never regretted that impulsive purchase! While I alrea... See more

Rated 4 out of 5 stars

Nice products, solidly constructed. Comfortable pillows, though there was a bit of a chemical odor for the first couple of days. The shredded memory foam shifts a bit inside the pillow but can be s... See more

Rated 5 out of 5 stars

Snuggle-Pedic pillows transformed my sleep. I wholeheartedly endorse them. Bought one for myself, then immediately bought one for my mom, two kids and another for myself (also bought pillowcases for... See more

Rated 5 out of 5 stars

Absolutely wonderful body pillow! I have slept very well with it—it’s hefty and tall, but it doesn’t make me overheat. This is the third pillow that I’ve owned from snugglepedic (had a queen size pill... See more

Company details

  1. Furniture Store

Information provided by various external sources

Specializing in all-USA manufactured mattresses, bamboo pillows, contour memory foam pillows, body pillows, bedding and more products to help you get the best sleep with the snuggly support you have always dreamed of.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dead shoulders and horrible neck pain

Dead shoulders and horrible neck pain, barely recovering from it, tried talking to management but every time I called the same lady picks up and randomly tells me false info. Been looking at the Dr and see what my options are, this pillow ruined me and it still hurts. Legal action? Depends on what my Dr say, would've been a lot easier but horrible employees that try to sweep this under, can't get through to no one, zero. Highly do not recommend this pillow, poor service, painful product.

April 8, 2021
Rated 5 out of 5 stars

I love my mattress pad

I love my mattress pad! My current bed developed a valley, but I'm not ready to purchase a new one. The Snugglepedic mattress pad fixed the problem and is super comfortable!

April 8, 2021
Rated 5 out of 5 stars

I recently ordered a suggle-pedic and…

I recently ordered a suggle-pedic and it's a wondetful pillow I also had extra fill.
I slept on it for over thirty days a discovered I needed a little more support so I called customer service and spoke with a very nice representative and ask if I could get some extra filling she said yes and it would be about 5-7 days to receive it, the filling came within that time framed put into my snuggle-pedic and now my pillow is perfect., so thank you snuggle-pedic and for your great customer service.
I am a happy customer

April 1, 2021
Rated 1 out of 5 stars

Pillow didn't live up to its…

Pillow didn't live up to its reputation. Used it for 5 nights with a neck ache each day. Then when I returned it with confirmation that they had received the return, it took 3 weeks to get money refunded. No thanks!

March 29, 2021
Rated 5 out of 5 stars

This pillow changed my life

This pillow changed my life! I was waking up in the morning with horrible neck pain. 1 night with my new pillow, no pain! I also got one for my husband & he loves it as much as I do! Thank you for an awesome pillow!!

March 28, 2021
Rated 3 out of 5 stars

Not a Fan…

I would give five stars for your customer service. You have excellent customer service. However, since I'm reviewing the pillow, I have to say I'm not a fan of the pillow. It goes flat no matter how much stuffing I put in it. I had to add all the stuffing so it wouldn't go flat, but now it's not cushy - it's very firm. It's a nice concept, but it just doesn't work; and for the price, I won't be trying again.

March 26, 2021
Rated 3 out of 5 stars

Review about Ordering Process Only

I am only writing about my ordering experience as that is all that I have done so far. While the site has some great navigation tools (menu at the top of the screen), it is hard to figure out if you have actually been redirected through the selected link or not. Once it drops you on the new page, you first have to scroll down to find out whether you are in the correct place or not. That was a little confusing because what you see is the ever-changing picture at the top of the page, which looks similar (it might actually be the same one) on each of the pages regarding at least 2 different types of pillows. Additionally, it would be nice and far more convenient if the extra pillow case that is available for a separate purchase price, could at least appear either at the bottom of the same page as the pillow it fits (as in customers buying A also buy B) or as a check box on the specific pillow's ordering page (check here if you would like to purchase an extra pillow case for an additional $$$). Finally, when there is a message at the top of the home page that says Free Shipping on every order, once you have gotten to the point of entering buyer & payment information, it is confusing to see a line that looks like this: Shipping TBD in the box under the subtotal and other fees/taxes. Although after you enter your name etc. and click to the next section the word Free appears instead of TBD, the confusion has already occurred, and it could have been totally avoided if it was excluded. Having said all of that, it doesn't change the fact that the pillows I ordered have some great reviews on this site as well as on Amazon, and I am looking forward to receiving my new pillows and hopefully waking up without neck pain and a headache.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

My original purchase did not meet my…

My original Snuggle-Pedic purchase did not meet my sleeping needs. However, Snuggle-Pedic's exchange policy made it easy to exchange it for a customizable pillow. Although your ad claims that your pillow is beneficial for ALL sleepers, it does not work well for me as a hard core side sleeper; in my opinion, it is better suited for back sleepers. However, sleeping on my back means that I wake up during the night w/the driest mouth ever. That being said, I still think your customizable pillow is great & I will continue to "work with it" in an effort to meet my sleeping needs.

March 24, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look