I have been waiting on a reply to why I haven’t had a statement in 7 months & my gas readings are not being accepted online. I am a lot of credit which I know will not be right & I am worried I am und... See more
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Twice, I have contacted this company via their email service. It states they try to respond within two days. First time, it took three months! I’m a week into the 2nd query. They have stopped displayi... See more
Shambolic. Issue raised in July. We were told to do various checks. Customer services dismissive about our issue where our meter readings do not match theirs. They eventually admitted they have total... See more
Been with so energy 11 months...everything fine until end of August... coincidentally this is when they joined with/ were taken over by ESB. Since then I have not had my regular monthly statement and... See more
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Efficient and reliable
Unlike my previous company, SoEnergy was easy to switch to and bills were easy to understand. I stopped using them because of a change of address and my final bill and refund of my credit balance was completed quickly and efficiently.
April 17, 2021
Unprompted review
Absolutely useless
Absolutely useless. I joined in November 2020 and despite numerous emails, I have never received a statement nor have I had much response from them. They are happy to take my money every month, but do not provide much of a service.
April 11, 2021
Unprompted review
So Energy poor systems and customer experience
Having previously reported about the demise of the So Energy customer experience and receiving a response that was not forthcoming from telephone calls /direct emails I again have to report the nonreceipt of this months bill even though their reply stated they could read the Smart Meters installed in November 2020. Today they compound the issue with asking me to read my Smart Meters. Have I missed a point here? Time to vote with my feet I think
April 1, 2021
Unprompted review
Very good customer service
Very good customer service. Ed in Payments was super helpful. Ed went the extra mile to sort out some account issues I had.
March 10, 2021
Unprompted review
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