Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more
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Review summary
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Reviews shaping this summary
This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more
Company replied
From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. T... See more
Company replied
Very responsive online and via Whatsapp with helping to decide on which model and colour to choose, as well as working out the dimension for a smooth delivery. The sofa arrived within 2 weeks. My hu... See more
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Tignes – Electric Seat Extension Sofa Rabbit
(17)
Tignes – Electric Seat Extension Sofa Olive
(13)
Tignes – Electric Seat Extension Sofa Mocha
(10)
Tignes Right Corner Sofa with Storage Rabbit
(9)
Tignes Left Corner Sofa with Storage Rabbit
(7)
Tignes Right Corner Sofa with Storage Mocha
(5)
Tignes – Electric Seat Extension Sofa Ivory
(4)
Bormio Left Corner Sofa with Storage Beige
(4)
Tignes – Electric Seat Extension Sofa Olive High Back
(4)
Tignes Armchair Mocha
(4)
Company details
Contact info
351 Purley way, CR0 4NW, Croydon, United Kingdom
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4.8
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered super fast
Delivered super fast! Well made absolutely love our Bormino sofa! Legs were not delivered with sofa but one phone call and soon sorted. Super comfy, huge, just fantastic
November 21, 2025
Reply from SOFAS and FRIENDS
“Thank you so much for your lovely review! We’re delighted to hear that you’re loving your Bormino sofa and that the comfort and quality met your expectations. We’re also glad the missing legs were quickly resolved for you. If you ever need anything else, we’re always here to help.
My daughter bought this sofa 2 years…
My daughter bought this sofa 2 years ago and I've decided to buy the same, it looks incredible even now after 2 years of wear and tear it still looks brand new.
Highly recommend
November 24, 2025
Reply from SOFAS and FRIENDS
Thank you for your lovely feedback! We’re so glad your daughter’s sofa has stayed looking great after two years and that you chose the same one. We really appreciate your recommendation and hope you enjoy yours just as much!
Great experience
Great experience, went into the shop to see the sofas, ordered and asked for a certain week for this to be delivered, delivery drivers were super helpful and polite. Cannot recommend enough! Brilliant service!
November 27, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re delighted to hear that your visit to the shop, ordering experience, and scheduled delivery all went smoothly. It’s great to know our delivery team made a positive impression as well.
We truly appreciate your recommendation and are thrilled you were happy with the service. Enjoy your new sofa!
Bormio sofa
Just got delivered Bormio sofa today. Im so happy with it !!!! Its perfect and so comfy Thank you
November 27, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Hi there, thank you very much for your review. We're pleased that you are happy with your Bormio sofa. Have a great day
Great Sofa and delivery service
Absolutely delighted with my purchase from Sofas and Friends. The sofa is excellent quality. The colour, rich and the fabric has a great feel. It’s a great siz, offering plenty of comfortable seating. Delivery was quick and smooth, with great communication throughout. Overall, very happy and would definitely recommend!
October 20, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful review! We’re thrilled to hear that you love your new sofa and that its quality, colour, and comfort met your expectations. It’s great to know the delivery process was smooth and that our team kept you well informed throughout.
We truly appreciate your recommendation and look forward to helping you again in the future!
Best best best sofa company out there
Best best best sofa company out there
Highly recommended
The sofa’s are amazing quality and design and the customer service is just outstanding ! I’ve never come across customer service which is so helpful and so quick to respond!
November 21, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your incredible review! We’re thrilled to hear how happy you are with the quality and design of our sofas, and it truly means a lot to hear your kind words about our customer service. We always aim to be as helpful and responsive as possible, so your feedback is greatly appreciated. Thank you for the high recommendation!
Excellent quality
Excellent quality, arrived within a couple of weeks,delivery very smooth, sofa Tulum very comfortable and quality amazing. No negative comment at all.
November 21, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your fantastic review! We’re delighted to hear that your Tulum sofa arrived smoothly and that you’re impressed with the comfort and quality. It’s wonderful to know everything met your expectations with no negatives at all. We truly appreciate your feedback.
Super helpful and friendly
Super helpful and friendly. Trendy sofas and mine came in 2 DAYS!!! Very happy!
November 25, 2025
Unprompted review
Reply from SOFAS and FRIENDS
We’re thrilled to hear you found our team helpful and friendly and even more excited that your sofa arrived so quickly! Enjoy your new trendy sofa!
Excellent Purchase
I had a wonderful experience purchasing my new sofa. The customer service was outstanding, and the sofa itself is incredibly comfortable. I absolutely adore the colour. The delivery team was also very helpful, making the entire process a delight..
September 21, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your lovely review! We’re delighted to hear that you had such a great experience and that you’re enjoying the comfort and colour of your new sofa. It’s wonderful to know our delivery team helped make the process smooth and enjoyable. We truly appreciate your kind words.
Sofas and Friends provided an…
Sofas and Friends provided an exceptional service from the beginning to the end. Not only did they help with the delivery of the sofa, but they were extremely flexible with timings, which made the whole process stress-free. They even kept the sofa in storage for me for a period of time until I was ready to receive it — something you don’t often find with other companies.
The communication was smooth, friendly, and professional throughout. The sofa arrived in perfect condition, and the delivery team handled everything carefully and efficiently.
I’m genuinely impressed with their customer care and willingness to go the extra mile. Highly recommended and I will definitely use them again!
November 18, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your amazing feedback! We’re really pleased to hear that our flexibility, communication, and delivery service made your experience smooth and stress-free. We’re delighted you’re happy with everything. We truly appreciate the recommendation and look forward to helping you again in the future!
Reply from SOFAS and FRIENDS
Thank you for your great feedback! We’re so glad you’re happy with your purchase and truly appreciate the recommendation. Regards Sofas&Friends
Amazing customer service from help…
Amazing customer service from help before ordering to delivery being quick and setting the sofa up fantastically. This is the nicest sofa !!! Thank you would highly recommend you.
November 21, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful review! We’re delighted to hear that our team could support you from ordering through to delivery, and that you’re loving your new sofa. Your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help!
So I did a review on Sofasand Friends…
So I did a review on Sofas @ Friends after having two sofas from them one was a replacement for one that was faulty I received the second part of the Sofa in replacement for the damage one seven months later same problem with the Sofa. I’m sorry but I cannot and will not recommend this company to anybody after writing my review. They reply to it telling me to contact the office so they can get this sorted for me low and behold they never contacted me. I called the office. I was told someone will be in contact with me very soon. This was two weeks ago total waste of of my time please do not reply to this review asking me to contact you as I will not be doing it. It’s been a total waste of £1900.
November 17, 2025
Unprompted review
Great customer service
Yet to recieve our sofa but visited the store on Saturday and dealt with a lovely gentleman called Rad, he was Super helpful, friendly and knowledgeable. They have a beautiful range of sofas to view, definitely worth the trip!
November 15, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your lovely review!
We’re delighted to hear you had such a great experience in the store and that Rad was able to help — he’ll be so pleased to hear your kind words. We’re glad you enjoyed viewing our sofa range, and we can’t wait for you to receive your new sofa!
Very pleasant dealing with Rad and…
Very pleasant dealing with Rad at Sofas and friends. The sofas are excellent value for money too
November 15, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for the lovely review!
We’re really happy to hear you had such a great experience with Rad, and it’s wonderful to know you’re pleased with the value and quality of the sofas.
Beat at customer centricity and no one…
Beat at customer centricity and no one has this great amazing collection for sofas in London.
November 16, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve had such a positive experience with us and that you love our sofa collection. It truly means a lot to the whole team.
good service
The delivery guys was so helpful...tried their best to fit the sofa through the doors... the sofa looks nice and good quality
November 14, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your lovely review!
We’re really happy to hear that the delivery team did everything they could to get the sofa in for you. And it’s great to know you’re loving how it looks and feels!
We had a great experience at sofa and…
We had a great experience at sofa and friends !
We ordered our sofa on the Monday it was delivered within 3
Days
Amazing service!!!
November 13, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your lovely feedback!
We’re delighted to hear you had a great experience with Sofa & Friends and that your sofa arrived so quickly.
It was a pleasure to assist you, and we hope you enjoy your new sofa!
If you need anything at all, we’re always here to help.
Amazing experience
Amazing experience, went into the shop on the Saturday to see the sofa and it was delivered today (Tuesday!) so amazing delivery turnaround. Purchased the Tignes and the quality is brilliant, the sofa itself is absolutely beautiful. Delivery men were also lovely and helpful. We had an awful experience with DFS, but sofas and friends I would highly recommend!
November 11, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful review! We’re delighted to hear that you had such a great experience from showroom visit to delivery — and that you’re loving your new Tignes sofa. We’ll be sure to pass your kind words on to our delivery team as well. We really appreciate your recommendation and are so pleased we could restore your faith after your previous experience. Enjoy your beautiful new sofa! 💛
Special order
We ordered a special order shark colour tulum sofas, the turn around was quick and the delivery company was great too. We are in love with the new sofas! Great experience with sofa and friends!
November 8, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re so happy to hear that you love your new Tulum sofas in the shark colour — such a beautiful choice. It’s great to know everything went smoothly and that you had a great experience with us and our delivery team
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