Sofas by Saxon were wonderful, from their online chat function to Megan who emailed us about our order and Alfie who delivered the sofa. Everything was smooth, seamless and stress free. We love our so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Already have two Saxon sofa and chair sets which we bought from from Saxon in 2021. We have moved house in 2025 and needed another two seater sofa, footstool and pouffe table to match our existing fu... See more
Company replied
Sofas have always been our 'bogey piece'. They always feel perfect in the show room and then seem different when we get them home. Delighted to report that's not the case this time! From the initial v... See more
Company replied
From walking into the store with huge displays and colour choice, no pressure sales, kept up to date with progress. As a manufacturer they offer different feet height so many colours and materials and... See more
Company replied
Company details
- Furniture Store
- Furniture Maker
- Home Improvement Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
About Sofas by Saxon
Written by the company
Saxon Furniture Ltd, Made by hand, loved by you 🫶 From family business to employee-owned 💙 British company who have been expertly hand-crafting Chesterfield leather and fabric furniture for 40 years.
The success of the company can be attributed to the dedication and ethos of producing the finest Chesterfields and leather/fabric furniture in the country without exception. Unlike these companies, we hand-craft all our own designs in our workshop in Lancashire by our very own time-served upholsterers, seamstresses and cutters, many of whom have grown up with the business.
As a company, we believe in being completely open about how our products are crafted and what materials we use. So much so that we invite you to come along personally to watch the expert skills and eye for detail of our master craftsmen first hand via our unique viewing gallery in our showroom.
It's an honesty that has served us well for 40 years and is evident not only in the workshop but across the company from, the showroom staff to customer services to the delivery team to our support staff. We are adamant that you will not encounter a more professional but friendly and genuine sofa buying experience in the UK.
Lifetime Guarantee Of Quality
*Terms & Conditions apply
Because we’re so confident in the quality of our furniture, all the timber frames supplied by Sofas by Saxon (allowing for fair wear and tear) are guaranteed against faulty manufacture for the lifetime of the sofa, ensuring lasting quality and peace of mind.*
Contact info
Manchester Road, BL3 2NZ, Bolton, United Kingdom
- 01204 368413
- sales@sofasbysaxon.com
- www.sofasbysaxon.com
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From my initial enquiry to my sofas…
From my initial enquiry to my sofas being delivered, I was impressed with the care and attention to detail shown by this company.
I had lots of questions, as I wanted to make sure that the sofas would be right for me. My questions were all answered patiently and I was made to feel reassured.
I was able to order samples online, so that I could pick the correct shade and see the quality of the leather for myself before I placed my order.
I also received a catalogue with the different styles of sofas, so that i could choose the one I preferred most.
Delivery was easy to arrange and the sofas were delivered as agreed and placed in my sitting room and the packing removed for me.
I am happy with my choice of sofa's and the helpful staff I made contact with during this process.
January 30, 2026
Reply from Sofas by Saxon
Dear Katherine
Thank you so much for taking the time to share such detailed feedback.
We are delighted to hear that you felt well looked after from your initial enquiry through to the delivery. It is always wonderful to know that our team was able to support you throughout the process.
We are also so pleased to hear that you are happy with your choice.
Thanks again and we hope you enjoy your sofas for many years to come.
Kind Regards,
The Sofas by Saxon Team
Excellent customer service from start…
Excellent customer service from start to delivery.
Beautiful sofas very smart and comfy, will definitely shop at Saxon in the future.
March 5, 2026
Reply from Sofas by Saxon
Dear Susan
Thank you for your lovely feedback.
We are delighted to hear that you experienced excellent customer service from start to delivery and that you are so pleased with your beautiful sofas.
We truly appreciate your support and look forward to helping you again in the future.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
I love this company
I love this company. Amazing customer service, I love the sofas we have ordered and had delivered. Crafted by an employee owned company who genuinely seem to care about their customers.I have had to swop a 2 seater because I realised on delivery that I should have ordered two 3 seater sofas instead of a three and two seater. Saxon were happy to arrange a swop and for collection and redelivery - the larger one arrives soon. I wouldn't go anywhere else now and I tell all my friends how good they are. So refreshing in this day and age.
March 5, 2026
Reply from Sofas by Saxon
Dear No.1 Currency
Thank you so much for your wonderful feedback.
We are absolutely delighted to hear how much you love your sofas and your experience with our team. It means a great deal to us that you recognised the care and dedication that comes from being an employee owned company.
We are also very pleased that we were able to help arrange the swap for you and make the process as straightforward as possible. Your understanding and kind words about our service truly mean a lot to everyone here.
Thank you for recommending us to your friends and for your continued support. We look forward to delivering your new three seater very soon.
Kind Regards,
The Sofas by Saxon Team
Excellent quality and service
Excellent quality and service staff very knowledgeable and helpful
March 5, 2026
Reply from Sofas by Saxon
Dear Karan
Thank you for your kind feedback.
We are delighted to hear that you were pleased with the quality of the furniture and the service you received.
It is also great to know that our team were knowledgeable and helpful throughout your experience.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
Excellent support before and after my…
Excellent support before and after my order, and a fantastic sofa
March 5, 2026
Reply from Sofas by Saxon
Dear Rob
Thank you for your kind feedback.
We are delighted to hear that you received excellent support both before and after your order, and that you are pleased with your sofa.
Providing great service at every stage is very important to us, so your comments are truly appreciated.
Kind Regards,
The Sofas by Saxon Team
Reply from Sofas by Saxon
Dear Peter
Thank you for your kind feedback.
We are delighted to hear that you would highly recommend our company.
Your support and recommendation truly mean a great deal to our team, and we very much appreciate you taking the time to share your experience.
Kind Regards,
The Sofas by Saxon Team
My three seater leather Chesterfield…
My three seater leather Chesterfield sofa was delivered yesterday by two really nice gentleman. We were so pleased with everything about it that we immediately ordered a two seater to go with it. The quality is absolutely perfect as is the service. Highly recommended this company. Big thanks to everyone there.
March 9, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Sandra
Thank you for your wonderful feedback.
We are delighted to hear that you are so pleased with your new sofa and that our delivery team made such a positive impression.
It is fantastic to know that you are so happy that you immediately ordered another piece.
Your recommendation truly means a great deal to our whole team, and we really appreciate you taking the time to share your experience.
Kind Regards,
The Sofas by Saxon Team
Great Job
Massive choice really nice staff in the showroom and no pressure at all ,,,, proper helpful with our options
March 5, 2026
Reply from Sofas by Saxon
Dear Robert
Thank you for your kind feedback.
We are delighted to hear that you enjoyed your visit to our showroom and found our team friendly and helpful.
We are very pleased that our team could help you with your choices and make the experience an enjoyable one.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
New Sofa
Have recently ordered and received a new Chesterfield corner sofa from Saxon.
Staff all the way through the process couldn't have been more helpful - I ordered online and the few questions I had were answered quickly and helpfully. The two man delivery team were friendly and efficient and calls to the warehouse in between to confirm delivery dates dealt with professionally.
There's always a small risk buying a sofa over the Internet and not getting to the showroom, so most importantly Im delighted to say the product is as high quality as the service received. Yes, you pay a premium for buying British, but with the quality of this (and supporting an employee owned company), Im glad I did. Delighted in every way.
March 6, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Jon
Thank you for taking the time to share such a thoughtful review.
We are delighted to hear that you are so pleased with your new Chesterfield corner sofa.
It is great to know that your questions were answered quickly and that our delivery team provided a friendly and efficient service.
We also completely understand that ordering a sofa online without visiting the showroom can feel like a leap of faith, so it means a great deal to hear that the quality of the sofa met your expectations and matched the service you received.
Thank you as well for recognising the value of British craftsmanship and our employee-owned company. Your support truly means a lot to everyone here.
Kind Regards,
The Sofas by Saxon Team
Amazing beautiful furniture
Amazing beautiful furniture . I cant stop looking at it . Fabulous company to deal with and the highest of standards
March 5, 2026
Reply from Sofas by Saxon
Dear Pamela
Thank you for your wonderful feedback.
We are delighted to hear how much you are enjoying your furniture.
Your kind comments about the quality of the furniture and your experience with our team truly mean a great deal to us.
Thank you again for taking the time to share your thoughts.
Kind Regards,
The Sofas by Saxon Team
I purchased two leather sofas from…
I purchased two leather sofas from Saxon nearly 20 years ago. I was, and still am extremely pleased with these sofas. Together with the high quality workmanship and excellent customer service, I placed an order for the style of sofa, but this time classic leather chair, with the same leather colour as 20 years ago. It’s nice to see in this day and age that somethings haven’t changed. Still the same excellent customer service and workmanship from Saxon. Can’t be fairer than that. Well done to team Saxon. A very happy customer. With very best wishes and continuing success to you all !!!!!
March 5, 2026
Reply from Sofas by Saxon
Thank you very much for taking the time to share your wonderful feedback.
It means a great deal to us to hear that you are still enjoying the sofas you purchased nearly 20 years ago.
Knowing that you returned to us again is incredibly rewarding
We are especially pleased that you experienced the same level of customer service and craftsmanship all these years later.
Thank you again for your continued support and kind wishes. We truly appreciate it and hope you enjoy your new furniture for many more years to come.
Kind Regards,
The Sofas by Saxon Team
Had a bespoke 3 piece suite in ox…
Had a bespoke 3 piece suite in ox blood. Its absolutely beautiful. Very well made. Delighted with it. Highly recommended
March 5, 2026
Reply from Sofas by Saxon
Dear Lena
Thank you for your wonderful feedback.
We are delighted to hear that you are so pleased with your bespoke three piece suite in ox blood leather. It is great to know that you are happy with both the look and the quality of the craftsmanship.
Your recommendation means a great deal to our team and we truly appreciate you taking the time to share your experience.
Kind Regards,
The Sofas by Saxon Team
Excellent quality of build and staff.
We have a very old leather bed settee. The seat cushions fabric underneath had split. I contacted Saxon and we had the leather covers repaired and the sponge cushions replaced. At every step I was kept fully informed. The day of delivery, the time was honed down as the day progressed and the driver rang me when 30 minutes away and was most helpful unpacking the cushions and making sure they fitted well. The repaired seat cushions are lovely and we have many more years of use from our sofa. I would recommend this company wholeheartedly.
February 18, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Hilary
Thank you very much for taking the time to share your experience.
We are so pleased that we were able to help restore your leather bed settee and give it a new lease of life.
It is also wonderful to hear that you felt well informed throughout the process and that our delivery team looked after you on the day.
Your wholehearted recommendation truly means a great deal to us. Thank you again for placing your trust in our team.
Kind Regards,
The Sofas by Saxon Team
Not so sure
Had a lovely instore experience, sofa arrived mid July 2022, now February 2026 the cushions constantly have to be put back after sliding forward the sofa is uncomfortable and sagging in the middle. The insurance isn't worth the paper it's written on, my dog chewed a hole in one of the seat cushions arranged for Saxon to come out, while waiting an excessive time, a week before they came my dog chewed the cushion again in the same place and another corner Saxon point blank refused to repair under pet damage as it was considered excessive
February 9, 2025
Unprompted review
Reply from Sofas by Saxon
Updated 9 Mar 2026
Dear Philippa
Thank you again for your review and feedback.
Following your review we have attempted to contact you by email and phone to offer further assistance, including arranging collection of the sofa so we could assess the seating concerns.
Unfortunately, we have not yet received a response and have also been unable to reach you by phone.
We would still very much like the opportunity to help resolve this for you, so please feel free to contact our Customer Services team and we will be happy to assist further.
Kind Regards
The Sofas by Saxon Team
Reply 13 Feb 2026
Dear Philippa
Thank you for taking the time to share your feedback regarding the furniture you purchased from us in June 2022.
We are very sorry to hear that you are experiencing issues with your cushions. Having reviewed our customer service records, we have not found any previous record relating to this concern being reported to us by yourself. We would welcome the opportunity to look into this further for you, so our Customer Services team will get in touch to assist.
With regard to the pet damage claim, we can see that you contacted us early 2024 for guidance on how to proceed.
The insurance policy is administered independently by Staingard, and all inspections, assessments, and claim decisions are managed directly by them. Saxon does not carry out the inspections or make decisions on whether a claim is approved or declined.
If you are dissatisfied with how your claim was handled, Staingard has a formal escalation and complaints process in place, and we would recommend contacting them directly so they can review the matter for you.
We do appreciate your positive comments about your in-store experience and are sorry that other aspects of your purchase have led to disappointment.
Kind Regards
The Sofas by Saxon Team
100% customer focused!
From our first point of contact, to the delivery of our sofa, we were made to feel important to them as a customer.
I called them and explained what it was we were looking for and the room it was to fit into, suggestions were made and that was followed up via email with links to the suggested sofas and fabrics. We ordered and waited, not having seen any of there work or sofas other than in a brochure, wondering if we had done the right thing? and would it fit within the room and other furnishings? Then came the email, our sofa was ready and the delivery date given! The delivery guy's were brilliant took the utmost care bringing our sofa in and setting it up in our snug. So, so pleased with the colour, quality and service this company gives, 100% customer focused, very happy customers.
January 30, 2026
Reply from Sofas by Saxon
Dear Anthony
Thank you so much for your wonderful review.
We are absolutely delighted to hear that you felt valued and looked after from your very first contact with us right through to delivery.
Choosing a sofa from a brochure can feel like a leap of faith, so it means a great deal to know that our suggestions and guidance helped give you confidence in your decision.
Your kind words about our delivery team will certainly be passed on to them.
Thank you again for your trust and for describing us as 100% customer focused. That is exactly what we strive to be.
Kind Regards
The Sofas by Saxon Team
Love the sofa
Love the sofa - looks great!!
Delivered on time and into living room with no fuss.
Will definitely reccomend.
January 30, 2026
Reply from Sofas by Saxon
Dear Willie
Thank you for your lovely feedback.
We are so pleased to hear that you love your sofa and that it looks great in your home.
Your recommendation truly means a lot to us.
Thank you again for choosing Sofas by Saxon, and we hope you enjoy your sofa for many years to come.
Kind Regards,
The Sofas by Saxon Team
Attention to detail
This furniture is not cheap but, there's a good reason for that, its hand made by top craftsmen!
I spent a long time searching for a decent sofa, with some really bad customer service experiences from well known high street names!
Saxon, are an independantly owned company that have been around for donkies years. Their attention to detail and patience is second to none. Every single person I spoke to, from the moment I enquired online, to multiple visists to the store and loads of questions about different grade leathers to the sales assistants and the delivery team who dropped my sofa off, were excellent!
Thanks to all the staff who helped me. I love my sofa😁👍
January 30, 2026
Reply from Sofas by Saxon
Dear Stuart
Thank you so much for taking the time to share such a thoughtful review.
We completely understand that investing in handmade furniture is an important decision, so it means a great deal to hear that you felt our craftsmanship, attention to detail and service made that investment worthwhile.
We are especially pleased that after your search for the right sofa, you found the quality, patience and care you were looking for with us.
Thank you again for choosing Saxon and for placing your trust in our team. We hope you enjoy your sofa for many years to come.
Kind Regards,
The Sofas by Saxon Team
From my first enquiry about the sofa I…
From my first enquiry about the sofa I was able to communicate freely and honestly with the company representative. There was no sales pressure and they listened to my questions and answered honestly. Every step of journey has been clear. This is the second sofa that I have purchased from Saxon and their workmanship is excellent. I would highly recommend this company.
January 30, 2026
Reply from Sofas by Saxon
Dear Mrs Forsythe
Thank you so much for your wonderful feedback.
We are delighted to hear that from your very first enquiry you felt able to communicate openly with our team, and that you experienced a clear and pressure free process throughout. That is exactly how we believe choosing a new sofa should feel.
It truly means a great deal to us that you have returned to purchase a second sofa, and that our workmanship continues to meet your expectations.
Your recommendation and continued support are sincerely appreciated by the whole team.
Kind Regards,
The Sofas by Saxon Team
Loving my two leather sofas in antique red !!! X love them x
I’ve just got two leather sofa in antique red and I love them both with the puffy !!! Thank you so much !! Lovely people to !! Thank you !! Will be buying from you again !!
December 21, 2025
Unprompted review
Reply from Sofas by Saxon
Dear Jill
Thank you so much for your wonderful message.
We are absolutely delighted to hear how much you are loving your two leather sofas and the matching pouffe too.
It is fantastic to know you are so pleased with your furniture and that you enjoyed dealing with our team. Your kind words really do mean a lot to us.
We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
The Sofas by Saxon Team
5 STARS
A great experience from start to finish, very helpful team, customer services are very helpful, great quality sofas and delivered the day they said they would. Highly Recommend 5 STAR!
January 30, 2026
Reply from Sofas by Saxon
Dear Nikk
Thank you very much for your fantastic 5 star review.
We are delighted to hear that you had a great experience from start to finish.
It is also wonderful to know you are pleased with the quality of your sofas.
Your recommendation truly means a lot to us.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.