Sofas by Saxon were wonderful, from their online chat function to Megan who emailed us about our order and Alfie who delivered the sofa. Everything was smooth, seamless and stress free. We love our so... See more
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Already have two Saxon sofa and chair sets which we bought from from Saxon in 2021. We have moved house in 2025 and needed another two seater sofa, footstool and pouffe table to match our existing fu... See more
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Sofas have always been our 'bogey piece'. They always feel perfect in the show room and then seem different when we get them home. Delighted to report that's not the case this time! From the initial v... See more
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From walking into the store with huge displays and colour choice, no pressure sales, kept up to date with progress. As a manufacturer they offer different feet height so many colours and materials and... See more
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Company details
- Furniture Store
- Furniture Maker
- Home Improvement Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
About Sofas by Saxon
Written by the company
Saxon Furniture Ltd, Made by hand, loved by you 🫶 From family business to employee-owned 💙 British company who have been expertly hand-crafting Chesterfield leather and fabric furniture for 40 years.
The success of the company can be attributed to the dedication and ethos of producing the finest Chesterfields and leather/fabric furniture in the country without exception. Unlike these companies, we hand-craft all our own designs in our workshop in Lancashire by our very own time-served upholsterers, seamstresses and cutters, many of whom have grown up with the business.
As a company, we believe in being completely open about how our products are crafted and what materials we use. So much so that we invite you to come along personally to watch the expert skills and eye for detail of our master craftsmen first hand via our unique viewing gallery in our showroom.
It's an honesty that has served us well for 40 years and is evident not only in the workshop but across the company from, the showroom staff to customer services to the delivery team to our support staff. We are adamant that you will not encounter a more professional but friendly and genuine sofa buying experience in the UK.
Lifetime Guarantee Of Quality
*Terms & Conditions apply
Because we’re so confident in the quality of our furniture, all the timber frames supplied by Sofas by Saxon (allowing for fair wear and tear) are guaranteed against faulty manufacture for the lifetime of the sofa, ensuring lasting quality and peace of mind.*
Contact info
Manchester Road, BL3 2NZ, Bolton, United Kingdom
- 01204 368413
- sales@sofasbysaxon.com
- www.sofasbysaxon.com
4.9
Excellent
4K reviews
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Replied to 100% of negative reviews
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We purchased the 3 seater Grosvenor…
We purchased the 3 seater Grosvenor sofa in Antique Chestnut leather and couldn't happier. A beautiful piece of furniture that is also very comfortable. Great customer service, any questions I had were answered by real human beings, and the delivery went smoothly, despite my street being too narrow for the delivery truck!! Alfie and his associate carried it all the way up the street and set it up right where I wanted it. Highly recommended!
January 15, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Empy Radio
Thank you so much for taking the time to share your experience.
We are absolutely delighted to hear how pleased you are with your Grosvenor three seater sofa and that it has met both your comfort and style expectations.
It is lovely to know our customer service team were able to help answer your questions and that delivery went smoothly. Alfie and the team will be thrilled to hear your kind words.
Thank you again for your recommendation, it truly means a lot to us.
Kind Regards,
The Sofas by Saxon Team
Wonderful service
Purchased sofa and 2 chairs, was kept up to date with delivery and build quality is fantastic. Delivery guys were absolutely superb, when I changed my mind on where each chair was going they changed them around for me although I said I would do it when they left. The set of furniture is fantastic certainly better than the rubbish you go and purchase at trading estates, a bit more expensive but at least I know that I am not going to have to replace it in. A couple of years time. Highly recommended **********
November 18, 2025
Reply from Sofas by Saxon
Dear Betty
Thank you very much for taking the time to share such detailed and positive feedback.
We are delighted to hear how pleased you are with your sofa and chairs and that you were kept fully informed throughout the build and delivery process.
It is especially lovely to hear your comments about our delivery team. They will be thrilled to know their care, flexibility and willingness to help made such a positive impression.
We really appreciate your thoughts on the quality of the furniture and are glad you feel confident it has been built to last. Your recommendation means a great deal to us and we are truly grateful you chose Sofas by Saxon.
Kind Regards,
The Sofas by Saxon Team
Excellent friendly
Excellent friendly, professional, flexible customer service, great communication and product. Thank you.
January 30, 2026
Reply from Sofas by Saxon
Dear HMS Nelson
Thank you for your lovely feedback.
We are delighted to hear that you found our customer service friendly, professional and flexible, and that communication and the product met your expectations.
Your kind words are truly appreciated and will be shared with the whole team.
Kind Regards,
The Sofas by Saxon Team
This is a great company
This is a great company, excellent service from buying to delivery. Very helpful and i was always kept up to date about the progress of my purchase and delivery. Wouldn't buy a leather sofa and chairs from anywhere else, will definately buy from this company again
January 30, 2026
Reply from Sofas by Saxon
Dear Debbie
Thank you very much for your lovely feedback.
We are delighted to hear that you experienced excellent service from purchase through to delivery and that our team kept you well informed throughout the process.
Your loyalty and recommendation truly mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind Regards
The Sofas by Saxon Team
Brilliant Service & Quality
Very good service at the showroom, looked after us throughout the whole service. Would recommend to everyone.
January 30, 2026
Reply from Sofas by Saxon
Dear Eric
Thank you for your brilliant feedback.
We are really pleased to hear that you received very good service during your showroom visit and that our team looked after you throughout the process.
Your recommendation means a great deal to us and will be shared with the team.
Kind Regards
The Sofas by Saxon Team
I Enjoyed the Saxon Experience
I purchased a leather Chesterfield upright chair in December 2025. This was to go with my existing range I purchased in 2016.
I can state the furniture is craftsmanship at its best and timeless in appearance.
I really enjoyed the process of selecting the additional piece. With the effective ordering system, and process, combined with most courteous and professional assistance of the Saxon team they matched the specification perfectly. The price was brilliant.
The team provided excellent progress reports; from samples of the original selection to a piece of the leather the actual chair was to be made from.
The chair was quality made and delivered efficiently on time. It is a perfect match.
Overall, process, ordering system efficiency, the price , quality of manufacture, exceptional customer service, the product itself are beyond all expectations.
The whole process was most enjoyable. A rarity into days world. Well done Saxon Team.
December 23, 2025
Reply from Sofas by Saxon
Dear Mike
Thank you so much for your detailed and wonderful feedback.
We are absolutely thrilled to hear that your new chair has perfectly complemented your existing collection and that the craftsmanship, design, and quality exceeded your expectations.
It’s fantastic to know that our ordering process, communication, and progress updates made the experience enjoyable and seamless for you.
Your kind words about our team and the service provided mean a great deal to everyone here.
Kind Regards,
The Sofas by Saxon Team
Wonderful customer service
Wonderful customer service. Staff were polite and respectful of our requirements. They were able to help us choose the perfect chair. They also ensured we got delivery before Xmas, even though we had missed the official deadline. Very Happy with the chair - it is fabulous quality, extremely comfortable, and looks great.
November 20, 2025
Fabulous company to deal with.
Fabulous company to deal with. Excellent staff and craftspeople who are passionate about quality, detail and producing furniture of the highest quality. If only every business was like this the world would be a far better place. I am confident that our sofa and chair will give us many years of pleasure and delight. Thank you for providing a product that is an absolute joy to own and use. Heavenly.
November 1, 2025
Reply from Sofas by Saxon
Dear Ian
Thank you so much for your wonderful feedback.
We are absolutely delighted to hear that you are so pleased with your sofa and chair and that the craftsmanship, attention to detail, and quality have met your expectations.
Your kind words about our team mean a great deal, and it is incredibly rewarding to know that our furniture will bring you many years of pleasure and delight.
Kind Regards,
The Sofas by Saxon Team
Really helpful from start to finish of…
Really helpful from start to finish of purchase would recommend to anybody thinking of buying a chesterfield suite
January 30, 2026
Reply from Sofas by Saxon
Dear John
Thank you for your kind feedback.
We are very pleased to hear that you found the process helpful from start to finish and truly appreciate your recommendation to anyone considering a Chesterfield suite. It means a great deal to our team.
Kind Regards,
The Sofas by Saxon Team
Helpful staff
Helpful staff, went above and beyond sent video of Sofa as we could not get to the showroom
Delivery date as given.
£95 deliver I consider is too much when you are spending £3k plus !
January 30, 2026
Reply from Sofas by Saxon
Dear Katherine
Thank you for taking the time to leave your feedback.
We are really pleased to hear that you found our team helpful and that the video of the sofa was useful.
We are also glad to hear everything arrived within the stated delivery timeframe.
With regard to delivery, we would just like to clarify that your delivery charge was £69. This includes a white glove two-person delivery team, delivery into your room of choice, assembly, and removal of all packaging. We believe this represents good value for a careful and professional service; however we do appreciate you sharing your thoughts and we always take customer feedback on board.
Thank you again for choosing us and for your comments, which are very much appreciated.
Kind Regards,
The Sofas by Saxon Team
Very pleased with my lovely sofa and…
Very pleased with my lovely sofa and armchair. They are really comfortable and the white leather looks so good. The ordering process and the help I got was really good and I would definitely recommend Saxon.
January 30, 2026
Reply from Sofas by Saxon
Dear Jenny
Thank you very much for your lovely feedback.
We are delighted to hear how pleased you are with your sofa and armchair.
It is great to know the ordering process and support from our team made everything straightforward.
Thank you for your recommendation and for choosing Saxon.
Kind Regards,
The Sofas by Saxon Team
Great customer service and delivery…
Great customer service and delivery time.
Very helpful with installation.
Lovely sofas.
January 30, 2026
Reply from Sofas by Saxon
Dear Robert
Thank you very much for your kind feedback.
We are delighted to hear that you were pleased with our customer service, delivery and the help provided with installation.
It is also wonderful to know you are enjoying your sofas.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
Great from start to finish
Everything from the consultation at their showroom, through the ordering process, the updates they gave and the quality of the final product have been brilliant
January 30, 2026
Reply from Sofas by Saxon
Dear Mark
Thank you very much for your feedback.
We are delighted to hear that everything from your showroom consultation through to ordering, updates and the final product met your expectations.
It means a great deal to us to know the whole experience was brilliant from start to finish.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
Very good to deal with
Very good to deal with, friendly and helpful and answered all my question.
November 19, 2025
Reply from Sofas by Saxon
Dear Peter
Thank you for taking the time to leave your feedback.
We are really pleased to hear that you found our team friendly, helpful and easy to deal with, and that all of your questions were answered along the way.
Your kind comments are very much appreciated.
Thanks again.
Kind Regards,
The Sofas by Saxon Team
I have now got my dream sofa
I have now got my dream sofa. This Antique Green Chesterfield has been my favourite for 50 years.
Saxon have been an amazing service. Such amazing choice, service and delivery.
A very happy experience and such great quality.
January 30, 2026
Reply from Sofas by Saxon
Dear Tanya
Thank you so much for sharing your lovely review.
We are absolutely delighted to hear that you now have your dream sofa.
It means a great deal to us to know you are happy with the choice, service and delivery, and that the quality lived up to expectations.
Wishing you many years of comfort and enjoyment with your sofas.
Kind Regards,
The Sofas by Saxon Team
Excellent sofa designs
Excellent sofa designs. Delivery was prompt and very helpful getting them up some tight stairs.
January 30, 2026
Reply from Sofas by Saxon
Dear Andrew
Thank you for your wonderful feedback.
We are delighted to hear that you are pleased with the design of your sofas and that the delivery team were able to assist with getting them safely up the tight stairs.
Your kind words are very much appreciated, thanks again.
Kind Regards,
The Sofas by Saxon Team
The sales person was helpful
The sales person was helpful, knowledgeable and prompt resolving queries.
January 30, 2026
Reply from Sofas by Saxon
Dear MDHampspn
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our sales person helpful, knowledgeable and prompt in resolving your queries.
Providing clear advice and attentive service is very important to us, so your comments are greatly appreciated.
Thank you again for choosing us and for your kind words.
Kind Regards,
The Sofas by Saxon Team
NEVER AGAIN
I have spent £6300.00 and the Sofa faded within 16 months. Customer Service is terrible.
I will never deal with this company again
Why dont you put the charges on your response Matt
£826 usage charge if i want a refund for usage for having the Sofa
£1200 to £1800 testing that i would have to Pay upfront to see whos at fault.. then reinburst if was the Leather was Faulty.Disgusting i will take legal action against your company.You took my Sofa away for two weeks i had no sofa at home so you could carry out a visual inspection.You could have done this through photos i sent yiu and videos via email.
January 29, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Customer
We’re sorry to hear that you remain unhappy with the outcome and appreciate you taking the time to share your experience.
When you contacted us regarding colour change, this was approximately 16 months after delivery. As soon as we were made aware, we acted promptly to investigate, including arranging collection of the sofa so that the issue could be properly assessed.
As part of our review, we examined our orders made from the same batch of leather used for your order and no other issues or feedback were identified, including on your two other chairs upholstered in the same leather. This made it important to establish objectively whether the issue was isolated or related to an inherent material fault.
Obtaining independent reports was suggested by yourself, and we agreed this was the correct and fairest step. Independent laboratory testing is sometimes the only way to determine the cause conclusively once furniture has been owned for this length of time, and we explained how this process would work and how the outcome would guide the resolution. Alongside this, we also explored a number of alternative options with you in an effort to find a practical and fair solution.
You later decided not to proceed with testing and instead requested a full refund. As no independent evidence of a defect had been established at that stage, this was not something we were able to agree to.
We remain open to progressing this matter through independent testing should you wish to reconsider in the future. Our aim throughout has been to act fairly, transparently, and responsibly when concerns are raised.
Kind regards,
Matt Deighton
Managing Director
Sofas by Saxon
Amazing quality
Because we're not close to the shop, we had to do everything online. From start to finish they were friendly, helpful and assisting in the right dimensions. The idea of a company owned by the staff really spoke to us and they kept us constantly informed about the process, informed us about the delivery day (which was only about 6 weeks for a handmade corner sofa and stool) and roughly delivery time. The delivery guys were very helpful, knowledgeable and friendly. Now it's here and what a quality. Attention paid to all the details and perfect sit comfort. Not cheap but worth every penny. Highly recommend.
January 21, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Rudi
Thank you so much for your wonderful and detailed review.
We are delighted to hear that your online experience with us was so positive from start to finish.
It means a great deal to know that the craftsmanship, comfort and attention to detail of your handmade sofa have met your expectations.
We will be sure to pass on your kind words to everyone involved. Thank you again for your recommendation and trust in us.
Kind Regards,
The Sofas by Saxon Team
Truly wonderful company!
Sofas by Saxon were wonderful, from their online chat function to Megan who emailed us about our order and Alfie who delivered the sofa. Everything was smooth, seamless and stress free. We love our sofa, and will definitely be ordering again. Truly amazing company and quality products. We highly recommend Sofas by Saxon!
January 12, 2026
Unprompted review
Reply from Sofas by Saxon
Dear Rachel
Thank you so much for your feedback.
We are absolutely delighted to hear that your experience was smooth, seamless and stress free from start to finish.
It is wonderful to know that our team, all played a part in making your journey with us such a positive one.
We are thrilled that you love your sofa and really appreciate your kind recommendation. We would be delighted to help you again in the future.
Kind Regards,
The Sofas by Saxon Team
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