Soft Surroundings Reviews 345

If I could give them a zero, I would. I've shopped here in the past and it used to be a good company, but it appears those days are over. My recent order placed a month ago was finally shipped, but only partially. When I tried to cancel the remaining item, I was told that even though it would be at least another week before it was shipped, it was too late to cancel. The requests to and responses from customer service didn't address my concerns--all I got was excuses and the runaround. I'll never shop here again.

I was a frequent shopper when Soft Surroundings had brick and mortart stores. I used to love their clothes - good quality and fit very well. Quality has gone significantly down and there is no option on their website to provide feedback - I reached out and they rehash their instructions in the FAQ. The Neera French Terry Tunic (Style 2GE20) is nothing like their catalog picture; it is very stiff and thick - I will not return it and be out of pocket for shipping. The Maize Plaid Velvet Tunic (Style 2GU95) is very thin and cheap made compared to the velvet tops I purchased in their pysical store before they closed them. I do not mind paying the price for a quality item and some customer service.

Used to have very good customer service and prompt delivery….no more. It's awful and the representative I just talked to was hard to understand obviously in another country and very rude. Tried to cancel order that has not even shipped after a week and paying for expedited shipping. Don't bother with this company it's not reliable not even close.

the price for a shirt that the material was very poor and the cost to just try on an item and then exchange is $20.00 $9.95 each way not very good site

I put in an order for four items in December, 2025. I quickly received an email informing me that the items were being shipped. I also had a tracking number, which I looked at on occasion, figuring the delivery would take some time. I checked in on 1/3/26 to see the status, and lo and behold it indicated that the item had just been delivered, later that same day (this makes no sense). I checked everywhere...by my door, by the garage, in my mailbox, nada. Thr tracking indicated that the package "arrived at the post office" on 12/30, so I went to the P.O. to see if they could assist. They informed me that there would have been a USPS tracking number if itwas in their inventory, and they had no record of it. So either the whole thing was a scam, including fake tracking info, or the package successfully shipped from the China all the way to my doorstep and then was stolen (from inside my gate). The whole experience was more than fishy. I also emailed the company to try to get more information on the delivery, and needless to say, no one responded. A Big $100-plus Rip-Off.

SIMPLY TERRIBLE. I used to like some of their cotton, velvet and silk clothing. (Mainly when it was on sale).

Now? They send me excessive catalogues and I try over and over, unsuccessfully, to “unsubscribe”*

What the heck? Do the owners operate a cult requiring all the women to wear ugly dated clothing made of cheap toxic materials?

Speaking of toxic, CATALOGUES?! Every week. “No more catalogues!”. “Unsubscribe!”

*Ps why should one “unsubscribe” from something that one never “subscribed”.

On top of the styles and materials, the prices are also insulting.

For the second time in the last year Soft Surroundings has lied about product order and shipping. The last time the pants were never delivered. I paid extra for 3 day shipping but they don’t tell you that it’s 3 days AFTER it come to their warehouse which could be never. I called on a Friday and customer service said it was shipping that day. On Monday I saw it hadn’t shipped I called customer service again and THEN they tell me that the top was back ordered and it maybe be in the warehouse in a month!! So much for 3 day shipping.
I will never order from them again.
They have lost this customer.

Scam alert! Once a year, I order a sweater. This year, I was enrolled in a program where they charge $16.99 per month for membership. When I caught and brought to their attention, they informed me I had clicked to join and then responded to a follow up email. Nope. Couldn't prove I did this either. Customer service was ridiculous. This will keep me from ever buying another item from them. Watch out for this scam.

Be careful with returns here!!! While returning items is easy, they only issue a partial refund. That means the processing fee, shipping fee, and even sales tax are deducted. They also play a trick with “free shipping”—it’s not actually free and ends up being charged indirectly.

Ordered a red dress for "wear red for women's cardiac health". Per their website. I could pay and get my item in 3 days. Kept waking for my email. By the 3rd was worried so looked at my order number and it hadn't even shipped yet. Talked to someone on line stated it was being shipped. By the 5th still never got an update so called. They stated that it was in shipping again. I finally got an email on 2-5 evening and stated that I will get my package by 2-11! Never would have bought from this company if I knew it was going to take this long! They would only refund$5 because they stated this was the extra that I paid for express. No wonder this company went into chapter 11. Horrible customer service. Told them I wanted to send it back and didn't want it. I will have to pay to send back ! Lesson learned. Never buy from this company again. I only get burned once.

I am very disappointed in the Superla Slim leg pants. If I didn’t have a few other slim leg slacks and jeans I would have thought it was my leg shape. When I put them on there was a complete fold up at the back of the knees. I could not find a way to write the review on their website so I could add the picture. I had a pair of khaki slacks exactly like this before but a different brand and I loved those pants! Comfortable, looked great but these were something else. Although made EXACTLY the same, the fold at the back of the knee is something I have never experienced before-and I am 69 so I have purchased a lot of clothes. I am returning but of course I have to pay that $9.99 return fee. I’ve ordered from this company for years and always had the best luck. In the past year I have had several items that were completely wrong sized, poor fit, etc. customer service is no longer helpful. I thought it was just bad luck on my part but this is happening regularly. It looks like after so many years I will no longer be ordering from Soft Surroundings. It has cost me a lot amount of money on clothing I cannot use. Really disappointing as it was one of the only online clothing stores that use to have quality you could count on

Ordered 3 items. Two items took over 2 months to arrive. The 3rd item never arrived. After 3 months, the order was still awaiting fulfillment. Several messages to customer service were made and they are unable to answer why this occurs. Full refund requested. SS days are numbered here! No business can continue to operate like this. Completely unacceptable!

Soft Surroundings signed me up for a rewards membership and charged my credit card without my knowledge or consent. I checked with The BBB and saw there are over multiple complaints about this practice which is still ongoing.

Do NOT buy from this company. They do NOT honor gift certificates. They do not have an expiration date on them but when I tried to use mine for over a $100 they told me they would not honor it as it was too old. Probably only a year and a half.
They were rude and extremely unprofessional and unhelpful. So they basically stole my money with no recompense for me. I was actually trying to buy something so they would have made more money but chose not to. No wonder they went bankrupt.
I used to be a good customer, I have a closet full of their dresses which will now be going to Vinted, but I will never shop there again.

I will never buy from soft surroundings again. I bought something online from them an and unknowingly they automatically signed me up for a membership with them that costs me $16.99 every month. Wow! Thats just wrong.

Soft Surroundings is definitely an upscale catalog/online retailer, and their clothing comes with a premium price tag—so expectations are high. I recently purchased a beautiful floral maxi dress, and I have to say, it did not disappoint. The colors are vibrant and absolutely stunning, and the fabric feels wonderfully soft against the skin. That said, for the price, I do expect quality that lasts. I’ve read about how fabric pilling is often the result of lower-quality fibers, and after one or two washes, cheaper materials can start to look worn. For what this dress costs, I’m confident—and hopeful—that the fabric will hold up and not pill over time. The fit is excellent. The length is perfect, hitting just above the ankle bone, which I love. And best of all, it has pockets! Women love pockets, and it’s refreshing to see a dress designed with both style and practicality in mind, especially when so many dresses and pants skip them altogether.

As always, Soft Surroundings excels in presentation. The dress arrived beautifully packaged in a floral bag with tissue paper, which made the experience feel special from the moment I opened it. Overall, I’m very pleased with my purchase and look forward to wearing this dress often.

Returning items was very difficult. There are other retailers selling similar items that have easier returns .

Beware of returns! I was charged $29.18 to exchange my sweater! They charged me for my original shipping fee and then a shipping fee for the new sweater! I am not a happy customer!

Carefilly read the return policy. Don"t fall for their words thst they want you happy. I bought a $90 item and after refusing to refund the sales tax, which they are entitled to get bacm from the state, and charged 9.95 for processing, Im getting back just over $50.

I received a gift for Christmas, and I am allergic to wool. I wanted to exchange for something else but did not want to bother the person that gave it to me. The return and exchange policy is terrible. They charge for returns, they won't let me return it without telling the person that bought it, there is no store credit option and because the person bought it early the 60 day return period was over before I even opened it. They won't do anything for me. Terrible terrible customer service.