Soft Surroundings Reviews 345

I have ordered twice this year and it has taken over 2 months or more to receive the items I ordered. There was no contact or communication from the company about the delay. When I asked to cancel the order they refused and sent me a code for a reduced return. This used to be a reliable company- I will not order again.

DO NOT ORDER FROM THIS COMPANY. I ordered many items when I discovered that they had closed the local store. I had to return four of the items. When you make a return they charge a low "processing fee" but then tack on "adjustments and taxes" that are approximately 26% of the refund for returned items. I used to love this company; not anymore. This is a ridiculously high fee (over $100 "adjustments and taxes" on a refund). AVOID... AVOID... AVOID

I used to love Soft Surroundings; however, I will not be ordering from them ever again. I ordered a dress in April for a May wedding. The dress didn’t arrive until July! I was charged $9.95 to return a dress that took 3 months to arrive. Basically by the time I got this dress, it was too warm of weather to wear. Totally unacceptable! They have lost a formerly loyal customer.

Its about Kara dress blue floral batik. Very cheap matrieal. Given the situation of tariffs and the current government, we are left with cheaper quality things but the prices continue to rise. We pay for cheap material not even 100%cotton but we pray price for organic pure cotton. I have a few dresses from soft surroundings and I have a similar dress I purchased 2 yrs ago. There is a huge difference in the fabric and its quality. That dress has weight. This dress material is so thin and is SO CHEAP! I returned it.

Terrible company. When attempting to exchange a tunic for a smaller size I was charged $9.95 to return the original item AND the company did not refund the sales tax I paid for the original item. This is an illegal practice.

This company is terrible in its customer service. They charge for shipping and then use a cheap Carrier that cannot be tracked and takes 2 weeks to ship out and receive. I will never order from this company again And people should be aware of buying from them they are terrible as to their service. Shipping is a disaster. And don't think you're going to get your money back if you complain because you are not.

This company is a horrible company to purchase from. They offer incentives and then send you out garbage. I received a purple top with a bleached out white circle, I returned it and they deducted my entire discount off of that one item to refund me, they are desperate for survival, due to their unethical business practices, and they will take anything they can get away with from you.

Absolutely horrible customer service. Seems like nobody is home or checking emails, chats etc. I have been trying to purchase for two weeks but the check out does not acknowledge the discount that was promoted and even sent to me the day I tried to order. I have written, sent screen shots and have been mostly ignored except for one form letter response that they would get back which they never did. I used to be a good customer. I have no confidence in them now.

I placed an order using PayPal as the payment source with the split payment option. After verifying the approval on my credit card account and completing the order, the entire purchase amount appeared on my account.

I can't even speak to the quality of the items, they've already soured me to the experience and I haven't opened the package yet.

It's tempting to dispute with PayPal since they have record of the approval in their system.

Also, knowing that this is a Coldwater Creek company, buy everything on extreme clearance becauee everything is marked up at least 3-4x retail value.

A $79 skirt I purchased began to fray after about 2 1/2 months of very gentle use and only one cold water washing. I provided pictures. Customer service replied in a timely fashion with what was essentially, a "too bad" email because it was past their 60-day limit. I expected this from Walmart, not Soft Surroundings. Very unhappy.

Do NOT purchase anything online or for that matter, in the stores. There is no way I can explain my frustration with the horrible company. I purchased 8 shirts from them and paid for expedited shipping at the beginning of May. The items came in multiple shipments, with the last one arriving in June. The first one arrived at least two weeks late. I paid for the expedited 3-day shipping because I had an event five days later. I emailed them everyday about the issue and did not get a response for weeks. I sent all the items back except two items. Now, my refund is all messed up and they just want to blame it on the bank. I doubt that very seriously. They have screwed up left, right, and center. I will never buy anything from them again. And, I believe Coldwater Creek is owned by Soft Surroundings, or vice-versa. I will never shop there either. Horrific experience. I don't know how they are still in business.

Communication is difficult to impossible due to the nlanguage barrier. I made the mistake of ordering by phone instead of online. My email address was incorrect and my name was misspelled on the shipping label. The package was sent to our delivery service but they didn’t know who to deliver it to. Fortunately when we contacted them with tracking information they were able to find the package.
When I called the corporate office in st.Louis I was re-routed to the Phillippines.
I only hope that once my dress is delivered it fit’s because it will be hell to return and I’ll have the pleasure of paying the postage.
This is very sad because soft surroundings was one of my favorite stores😢

I have been shopping here for several years and bought and kept a number of items. It has always bothered me that not only do they charge a lot to ship an item but you are also charged again to return any item. As if that weren't bad enough, now they also will not refund the sales tax, which happens to be against the law in Illinois where I live. So just to try an item can now cost you over
$40! I will no longer ship at Soft Surroundings. Highway robbery.

I’m still waiting on my order, even though emails said I’ve received it. No way does anything show up 2 days after ordering, unless it’s Amazon. Hopefully Soft Surroundings will make good on my order. If not, I’m out $$, and I learned a lesson.

Soft Surroundings charges $15.99 for shipping. For that amount, they should send it priority. I ordered May 28, 2025 and received it June 10, 2025. Too long for $15.99. Also no update on shipping. Only said awaiting pick up from carrier on order date. Nothing further.

The first time I ordered from Soft Surroundings, I did not receive my order. After complaining, the item was finally received, two months late. They had no record of my original order! On my second attempt to transact with this entity, I had received an offer of 20% off plus free shipping. But the promo code did not allow me to obtain free shipping ($14!), so I called customer service. The unapologetic rep was unable to fix the situation and told me to write an email to get help (I know, right?!). I wrote four emails to customer service. I eventually did get one -boilerplate- response which advised me to call customer service, which I had repeatedly informed them had not worked. The email "response" looked like it was generated by a bot. I truly believe that this is a skeletal front and not an actual business. There is no professionalism, cordiality, or the slightest interest in providing the services and goods it fraudulently advertises to attract customers. A scam, right?

What century is this? I paid for overnight shipping and 1 week later my item hasn’t even been shipped. Disappointing in so many ways.

So probably 6 or 7 years ago I bought this top and asked about the item being re upped as a selection. I opened the website and lo and behold they did . My favorite top with jeans and it has held up over the years . I totally recommend this but wish they had more variety. Thank you . I want to show you my top as compared to my new item . I am so impressed!!!

They’re horrible! If you return an item, they don’t refund the shipping or taxes you paid. That’s just wrong—it’s pretty much theft.

Needed to return one item, big hassle with customer service. They received my return package but I am still waiting for my refund. It's been 4 weeks now.