Solahart Australia Reviews 

16,718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and smooth process from start to finish, highlighting the professionalism and helpfulness of the staff. Many appreciate the team's efficient installation, clear communication, and willingness to explain everything, ensuring a positive overall experience. People are also very satisfied with the product performance, noting that systems work well and meet their expectations. However, some customers also noted issues with unclear information regarding system performance, expected yields, or additional costs, leading to unexpected outcomes or reconfigurations. A few other people also felt that post-sales support and scheduling could be improved, sometimes experiencing delays or difficulties in getting timely responses. Additionally, some reviewers mentioned minor installation problems, such as faulty panels, incorrect equipment placement, or inadequate cleanup after the job.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their solar hot... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Consumers find the overall user experience to be positive, highlighting an easy and smooth process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a good experience. Rang Nooha to get a Quote She booked an appointment and came out told her what i required to replace my current20 year old Chromogen solar Hot water system.. Reall... See more

Company replied

Rated 5 out of 5 stars

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together a... See more

Company replied

Rated 5 out of 5 stars

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round... See more

Company replied

Rated 5 out of 5 stars

Had an old solar hot water system replaced with a new solar system. Very happy with service so far. At least their representative provided a detailed quote prior to my booking, unlike another company... See more

Company replied


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor
  3. Solar Energy Equipment Supplier
  4. Solar Hot Water System Supplier

About Solahart Australia

Written by the company

In 1953, SW Hart and Co., a pioneering plumbing company based in Perth, decided that the sun was the best energy source to heat water in Western Australian homes. As a result, solar hot water in Australia was born and Solahart geared up for expansion.

Since then we’ve built a reputation as a world leader in solar innovation and technology and invested millions of dollars into R&D and manufacturing. We’ve also installed over one million systems in over 70 countries around the world. We’re at Everest Base Camp and Antarctica. Even Nelson Mandela’s South African home had a Solahart system installed on the roof.

Today, after more than 65 years as Australia’s solar energy experts, we’re set to turn our brilliant past into an even brighter future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(16,718)

2,067 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally recommend

Quick installation, great communication and the hot water from the system is brilliant. Totally recommend the product and the service.

July 4, 2026
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Reply from Solahart Australia

Hi Dion,

Thank you for the fantastic feedback. It's great to hear the installation was completed quickly and that communication was clear throughout the process.

We're delighted you're enjoying the hot water system and really appreciate your recommendation.

Rated 4 out of 5 stars

Very helpful regarding me receiving the…

Very helpful regarding me receiving the government rebate and keeping me informed about everything. However the reconfiguration of the meterto take account of the solar panels seems to have been delayed because of slow paperwork. Staff are all pleasant onthe phone. Thank you.

June 30, 2026
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Reply from Solahart Australia

Hi Maryanne,

Thank you for your feedback. We're pleased to hear the team was helpful with the government rebate process and kept you informed along the way.

We appreciate your comments regarding the delay with the meter reconfiguration and paperwork, and we're glad the team remained helpful and pleasant throughout.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

accommodating and professional

Weather was horrible and wet, the team installed a interim hot water unit for me and my family while waiting for weather to clear up. very professional and helpful.

July 8, 2026
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Reply from Solahart Australia

Hi Nicole,

Thank you for your feedback. We’re pleased the team could provide a temporary hot water solution for your family while waiting for the weather to clear.

It’s great to hear they were professional and helpful throughout the process.

Rated 4 out of 5 stars

The Company were fine it's just the…

The Company were fine it's just the long 6 months wait for installation.

June 17, 2026
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Reply from Solahart Australia

Hi Constance,

Thanks for your feedback. We're pleased to hear you were happy with the team and the overall service.

We appreciate your patience during the installation wait and understand that six months is a long time.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Extremely happy customer

The Salesperson was very knowledgeable; the installation team were efficient and friendly and cleaned up after themselves. The system performs extremely well right from the day after installation. I am even selling back to the grid and it's middle of winter!

July 6, 2026
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Reply from Solahart Australia

Hi Lorrae,

Thank you for the wonderful feedback. It’s great to hear the team provided knowledgeable advice, a smooth installation and left everything clean and tidy.

We're delighted the system is already performing so well and delivering results, even through winter. Thank you for choosing Solahart and for taking the time to share your experience.

Rated 5 out of 5 stars

Outstanding service and strong communication

Outstanding service and strong communication from staff, followed by quality workmanship for the installation of our solar system and battery.

July 7, 2026
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Reply from Solahart Australia

Hi Mark,

Thank you for the fantastic feedback. It’s great to hear the team provided strong communication throughout the process and delivered a high-quality installation.

We’re delighted you’re happy with your new solar and battery system, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Well Done…..The installers were very efficient and…

The installers were very efficient and informative. They worked on tirelessly with a minimum break to get the job done. Very happy with the installation.
Thank You Solarhart.

July 8, 2026
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Reply from Solahart Australia

Hi there,

Thank you for the great feedback. We're delighted to hear the installation went smoothly and that the team kept you well informed throughout the process.

We’re pleased everything was completed efficiently and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Prompt

Prompt, friendly, delivered as promised.

July 8, 2026
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Reply from Solahart Australia

Hi Lauren,

Thanks for your feedback, great to hear everything was handled promptly and delivered as promised.

We appreciate you choosing Solahart.

Rated 5 out of 5 stars

Great service especially when assisting…

Great service especially when assisting with some electrical issues with my switchboard.

July 1, 2026
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Reply from Solahart Australia

Hi Mike,

Thanks for your feedback, great to hear the team could help with the switchboard issues and provide excellent service throughout.

We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Yes I am happy with it so.

Yes I am happy with it so.
But was a little disappointed on how long we had to wait from paying the deposit to when it was actually installed

July 7, 2026
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Reply from Solahart Australia

Hi Joe,

Thanks for your feedback. We're pleased to hear you're happy with the system overall.

We appreciate your patience with the installation timeframe and understand the wait after paying the deposit was disappointing. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

The friendliness of staff and ease of…

The friendliness of staff and ease of obtaining a quote. The system was installed promptly and is working efficiently. Thank you

June 29, 2026
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Reply from Solahart Australia

Hi Isabella,

Thank you for your feedback. It’s great to hear the team made the process easy from the initial quote through to installation.

We’re pleased your system was installed promptly and is performing well.

Rated 5 out of 5 stars

Very polite

Very polite, prompt,helpful.

June 29, 2026
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Reply from Solahart Australia

Hi Jan,

Thanks for your feedback, great to hear the team was prompt, polite and helpful throughout.

Rated 5 out of 5 stars

Good service allways

Good service allways

July 1, 2026
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Reply from Solahart Australia

Hi Alan,

Thanks for your feedback, great to hear you've consistently received good service.

Rated 5 out of 5 stars

Smooth and seamless

Excellent communication, fast and efficient install. Very impressed. We would 100% recommend.

July 6, 2026
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Reply from Solahart Australia

Hi Dan and Karen,

Thank you for the fantastic feedback. It's great to hear everything was well communicated and that the installation was completed quickly and efficiently.

We really appreciate your recommendation and are delighted you were so impressed with the service.

Rated 5 out of 5 stars

Great Service

Very easy to deal with. Kept us in the loop with details when things would be done. And, the installation was a breeze, Blokes doing the installation were very professional and give a detailed handover.

July 7, 2026
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Reply from Solahart Australia

Hi John,

Thank you for your feedback. It's great to hear the whole process was easy to manage and that you were kept well informed along the way.

We're pleased the installation went smoothly and that the team provided a thorough handover.

Rated 5 out of 5 stars

Helpful information with clear…

Helpful information with clear explanations of every step and query we had. Helpful staff and a local business.

July 6, 2026
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Reply from Solahart Australia

Hi Michael,

Thank you for your feedback. It's great to hear the team provided clear explanations and helpful support throughout the process.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Good communications with all involved…

Good communications with all involved from start to finish very helpfull, tradies were all organised and done there work well we highly recommend dealing with solarhart.

July 7, 2026
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Reply from Solahart Australia

Hi Stephen,

Thank you for the great feedback. It’s wonderful to hear communication was strong from start to finish and that the team kept everything well organized along the way.

We really appreciate your recommendation

Rated 5 out of 5 stars

Good communication and good advice…

Good communication and good advice Solahart HWS replacement.

July 6, 2026
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Reply from Solahart Australia

Hi Graham,

Thanks for your feedback, great to hear the team provided helpful advice and kept communication clear throughout the replacement process.

Rated 5 out of 5 stars

The installers were very professional…

The installers were very professional and courteous, it was a pleasure to have them install my new solar panels.

July 6, 2026
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Reply from Solahart Australia

Hi Noel,

Thank you for your feedback, it’s great to hear the installers were professional and courteous throughout the process.

We’re pleased your new solar panels were installed smoothly and appreciate you taking the time to share your experience.

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