Delivered on time with a very helpful driver. The order process was transparent and I was kept informed about the order/ delivery status by email. The goods (worktops) are as described and in perfect... See more
Company replied
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Review summary
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Reviews shaping this summary
The transaction from start to finish was first class. Communication was great. The actual product is great. Price point unbeatable and choice is vast. The delivery service was on time quick and v... See more
Company replied
Best quality I could find for the money by a mile. Delivery was fast and Dom the driver helped me into the hall, no steps luckily. All edges were intact and they were dead straight also making fitting... See more
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Took a gamble buying this as I couldn't find any photos of it in a kitchen...and I love it! Excellent price, delivery was on time, driver very pleasant. Can't wait for it to be fitted! Would use this... See more
Company replied
Company details
- Kitchen Supply Store
- also in
- Building Materials Supplier
- Countertop Store
- Do-it-Yourself Shop
- Kitchen Furniture Store
- Kitchen Remodeler
Written by the company
Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.
Contact info
The Stanish Centre. 2 - 4 Cross Street Standish, WN6 0HQ, Wigan, United Kingdom
- 01257 446149 (option 1)
- info@solidsurfacekitchens.co.uk
- www.solidsurfacekitchens.co.uk
4.6
Excellent
985 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Sonoma oak laminate worktop
Beautiful worktops. Excellent value for the money. Reasonable delivery charges. I would recommend this company.
May 15, 2025
Fast delivery +++++
May 15, 2025
I ordered a two kitchen worktops they…
I ordered a two kitchen worktops they were a good price and delivered quickly.
May 9, 2025
Good price delivery times poor.
Good price ,but delivery times poor, two weeks to deliver to Scotland (mainland). So if in a hurry look elsewhere.
May 6, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
We do make it very clear on our website and in all the information we provide in emails regarding the delivery date.
Delivery timescales to Scotland for the particular items this customer ordered can be around two weeks for Southern, Central Scotland and up to four weeks to Northern Scotland, depending on when the order is placed.
We also ask if a customer has a deadline to contact us prior to placing an order, we are then able to check stock and advise accordingly regarding timescale.
We thank our customer anyway for their review.
SSKD Team
Good service throughout
Good service throughout. Delivery spot on. Very helpful staff when I ordered over the phone.
May 6, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Many thanks we appreciate your review
Great service & good price too
Great service & good price too. Worktop was delivered on the day requested - thanks! I highly recommend.
April 25, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you very much
Missing sample but no refund.
I bought two samples - Pietra and Corelux for £18 in total. Only the Pietra has turned up and been trying to get a refund on the missing sample... I have contacted customer service twice and no response. I did check the postcode and there is nothing on there stating you do not delivery to my area especially as I've received one of the two samples. Not good business practice.....
March 31, 2025
Unprompted review
Reply from Solid Surface Kitchens Direct (SSKD)
We do apologise, our sample emails go into a specific folder and due to an error this email looks not to have been picked up, however we can’t see where we have been contacted twice!
Samples are requested from our distributors on behalf of the manufacturers, we do not send them out directly ourselves,
The Pietra sample as our customer states was received, the Corelux sample to the value of £6 is the one that our customer says she has not received.
As a gesture of goodwill, and because the customer had a bad experience, we have refunded both the sample orders to the full value of £18 and apologise for the inconvenience caused.
We will take steps to ensure where possible this does not happen again.
Kind regards
SSKD Team.
Paid £45 for delivery the driver didnt…
Paid £45 for delivery the driver didnt help and just ran away!!!
April 17, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Firstly we are sorry to see our customer left a 1-star review.
Regarding the delivery of this order.
We used third party distributor who acted on behalf of the manufacturers.
Our delivery terms are very transparent: mentioned on the website and in numerous locations including an email which is sent regarding the delivery date clearly stating this.
Copy below is the email that was sent to our customerr prior to the delivery day:
'Essential information as a quick guide. Familiarise yourself with our delivery guidelines:
The delivery person cannot go up or down stairs; clear access must be possible.
Delivery is kerbside for most worktops and heavy items.
Access is required for large vehicles. Please get in touch with us if you have access issues. (In theory, a vehicle the size of a bin wagon must be able to gain access and turn around without issues)
Assistance is required for offloading. Two or more people may be required'
We apologise for any inconvenience but unfortunately we can't make our customer read the email, we do try very hard to explain every detail both in links, emails and on our website.
SSKD Team
Spoke to your staff they were very…
Spoke to your staff they were very helpful. The delivery driver was great
April 15, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
We are glad everything went to your satisfaction. Thank you
Speedy delivery and good quality
Ordered two worktops which arrived very promptly and in good condition. The worktops appear to be of great quality.
April 10, 2025
I had a really good experience with…
I had a really good experience with this company the worktops where delivered within 36 hours because of good timing of the order ,very helpful on the phone and kept me informed via email, delivery driver was super helpful and didn't mind helping. I will use this company again
April 15, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Very kind of you. Many thanks
Fake stock availability
They will show worktops on their website that they don't have in stock and then will try and sell you smth else. Unreliable
April 9, 2025
Unprompted review
Reply from Solid Surface Kitchens Direct (SSKD)
We thank our customer for his review.
Firstly, the item in question was a clearance item as this brand is introducing a new range from May, which is mentioned on our website.
The customer placed his order at 8pm yesterday, we emailed first thing in the morning explaining the situation followed by a refund which was given immediately, at around 9:30 am
We advise all customers on our website to check stock prior to placing an order if they have a deadline.
Unfortunately stock can move very quickly.
However, we apologise for any inconvenience caused,
SSKD Team
Very quick delivery
Being in the trade the worktops were as expected no damage and to size stated. The 2 delivery men were very chatty and put the worktops were I wanted them. All in all a very good service all round and only a few days delivery.
April 4, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you so much, it means a lot to us
Easy to talk to
Easy to talk to, explained process properly, sent samples and answered questions well, order process straight forward and delivery excellent
April 4, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you very much for the kind review
Buying online was easy
Buying online was easy. Delivery arranged but got held up & pushed back to next day. Time given and was delivered on time. Driver was very polite and chatty
April 3, 2025
Reply from Solid Surface Kitchens Direct (SSKD)
We are very grateful for your review. Thank you
Reply from Solid Surface Kitchens Direct (SSKD)
Thank you very much
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