Solihull Carpets Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and providing expert advice when choosing various flooring options. People appreciate the smooth communication and professional guidance received throughout the entire process from initial consultation to final planning. Some people also noted that the installation teams arrived promptly on schedule and maintained a tidy workspace. Consumers are consistently pleased with the exceptional quality of the finished installations and the wide selection of available products. Many reviewers express their strong willingness to return for future projects and recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and knowledgeable service from showroom... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from the initial in-store... See more

Product

Clients share positive opinions on product selection, highlighting an excellent and massive range of options... See more

Quality

Users describe positive satisfaction with quality, highlighting the massive product range and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we... See more

Rated 5 out of 5 stars

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several sa... See more

Rated 5 out of 5 stars

Great service from all the members of staff, estimators, fitters. Excellent range of products . Emma was v patient while we were chosing our carpets and bathroom flooring. She came up with differ... See more

Rated 5 out of 5 stars

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and... See more


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store

Written by the company

Our extensive ranges of top grade carpets and luxury vinyl flooring are available at incredible prices. Our showroom has hundreds of carpets on display to choose from. Why not pop down and see us?


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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4.9

All reviews

(183)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service doesn’t get any better than this!

After having my LVT done in the porch and hall and stairs/landing carpeted a couple of months ago, I could not wait to get Solihull Carpets back to carpet my living room. The experience from start to finish was amazing and I’m so pleased with the end result. Thank you all for the fantastic service provided. Now planning the office, speak soon 😁

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish right from the shop experience through to the final fit. Our project was a whole house split into different dates but the team were very flexible, helpful & worked with us to complete the job. Our carpets are gorgeous - really super quality & well fitted. All the fitters were polite, tidy & friendly to deal with. All in all I would highly recommend this company & if we ever move I'll be going to them again! Well done all at Solihull Carpets.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

I have been delighted with the service provided, from beginning to end.
When I first went into the shop, I was given good and sound advice, and was able to take a book of carpet samples home with me. When I made the order, I was well informed about the timeframe and this was adhered to. Yesterday my carpets were fitted and I couldn’t be any happier with them. And the carpet fitter himself was a pleasure to have in the house, hard-working, punctual and respectful.
I will definitely be coming back for my bedroom carpets!
Thank you to everyone at Solihull Carpets.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Amtico fitted into a large conservatory without fuss or mess. We had not used Solihull Carpets before, we won't hesitate to go back to them. Highly recommended.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Dan and Wes assisted us in choosing the right carpet for the apartment. Simon and Max did a brilliant job in fitting. Old carpet removed and new carpet hoovered prior to them leaving. We are delighted and would highly recommend Solihull Carpets to anyone!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Solihull Carpets were superb

Solihull Carpets were superb! Great communication and guidance, regular updates, and thoroughly professional installation which looks incredible. I would happily recommend them and use them again, fantastic company all round, from the showroom and the staff there to the guys who did the installation. Excellent service and a well earned 5 stars!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

As always fantastic service from everyone at Solihull Carpets.
Huge choice, no problem with borrowing samples. Measured and checked then fitted perfectly.
Have used them before and would recommend them to anyone and definitely use them again.
Thank you x

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Solihull carpets

Great service from Solihull carpets, lovely service in the shop, good advice but left us to choose no hard sale very relaxed, carpet fitted four days later by two really good polite fitters worked very hard and cleared up all the mess, would highly recommend.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Solihull Carpets

Very happy with our experience of Solihull Carpets - everything from our initial experience in the showroom to the final fitting and payment was entirely positive.  Carpet was of very good quality and at a great price, and quality of fitting was exceptional. More than happy to use again or recommend.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

This is the fifth time we have used Solihull Carpets. Lisa and Emma in the showroom are so helpful. The price is fair and the fitters do a great job. Everyone is friendly too. You get a very personal service.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great carpet and service

From visiting their shop in Shirley to the guys installing the carpet, everything was perfect, great communication, timelines agreed and met and very polite and helpful throughout. Great value and carpet has transformed our house

February 10, 2025
Unprompted review
Rated 4 out of 5 stars

Richard and his team did a fantastic…

Richard and his team did a fantastic job with the fitting. Thank you for the excellent service and the beautiful carpet! The only area for improvement would be providing better advice on vinyl selection to ensure a firmer base. Also, one star deducted for the lost bed wheel.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Richard and his lads are great fitters. Arrived on the day they said they would. Worked tirelessly to get the job done (7 rooms in total) and left the house nice and tidy. They even helped me shift some furniture about which they weren't expected to do. Second time using Solihull carpets and would highly recommend to anyone who needs carpets.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

We're so delighted with out new LVT flooring. It was a complex job with lots of prep work, levelling the floor and tackling some damp issues but customer service was incredible, nothing too much trouble and the result is a beautiful herringbone oak effect floor right though the hallway into kitchen, conservatory and garage. Fitters were friendly and professional. Couldn't be happier.

December 6, 2024
Unprompted review

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