Ordered trainers and it said it would be here within 5-7 days 2 weeks later it still hasn’t arrived and then 1 more week later I got a refund out of nowhere . No contact about the shoes during this ti... See more
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Absolutely brilliant experience last week picking up my daughters Xmas present. One of the shoes wasn't quite right, they let me swap with no problems at all and also noticed the box was damaged an... See more
A while ago i bought a pair of red and white new balance 550 from solsneaks and i had an excellent service, next day deliver and they were great with communication. I ended up buying another pair of... See more
Best shop to buy from!!! The service/ item/ pricing all on point highly recommend it’s my 3rd time buying from these guys and as always an absolute pleasure thanks once again Solesneaks 🙏
Company details
Written by the company
Solsneaks | Sneaker Store Only Limited Sneakers, All items available on our website, Authenticity guarantee, Shop with confidence, Leicester Based
Contact info
United Kingdom
- Solsneaks9@gmail.com
- www.solsneaks.com
4.0
Great
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I brought my girlfriend Yeezy 350 Bone…
I brought my girlfriend Yeezy 350 Bone and the service in the shop was amazing.
October 17, 2022
Unprompted review
I brought Nike Panda Dunks a few months…
I brought Nike Panda Dunks a few months ago from here and Jessica was so helpful with helping me find the right size. Super friendly shop ❤️
December 13, 2022
Unprompted review
I haven’t received all my items
I haven’t received all my items, 2-3 items were missing and they haven’t replied about it yet
January 24, 2023
Reply from Solsneaks
Hi Jayveer, We apologise you have had missing items from your order. I have sent you an email regarding the missing items, If you could let me know which items are missing I will get this amended for you as soon as possible. During the time of your order a substantial amount of items were purchased and shipped out, we apologise all of your items were not sent to you. Once I am aware of which item's you did not receive i can get this sent out to you as soon as possible.
Kind regards
Unprofessional and Bad Service
I ordered shoes and was informed they did not have the size I ordered. I then was asked to pay more money for the shoes. Unprofessional and awful service. Would not recommend.
January 1, 2023
Reply from Solsneaks
Hi there,
Thank you for taking your time to leave us a review, we apologise for your experience.
Unfortunately the website was not updated at the time you had purchased those shoes.
We had attempted to fulfil your order however we were unable to locate that size for you. We offered to send an alternative size or style however you did not want to have an alternative. Therefore we couldn't fulfil your order.
We hope in the future you can purchase with us again and have a better experience.
Kind regards
Jessica was brilliant sons a bit fussy…
Jessica was brilliant sons a bit fussy shoes to tight she gave us advice which solved the problem he love them and will defiantly go back. She did also offer to exchange for a bigger size . Linda
December 29, 2022
Unprompted review
The delivery was spot on ordered 3-5…
The delivery was spot on ordered 3-5 business days and it came on time. Shoes look amazing definitely will buy from here some time in the future. Excellent shop for shoes.
December 12, 2022
Absolutely brilliant experience last…
Absolutely brilliant experience last week picking up my daughters Xmas present. One of the shoes wasn't quite right, they let me swap with no problems at all and also noticed the box was damaged and offered a new one.
I will definitely be back, even just to say hello to the lovely couple who own the business.
I could have stayed all day chin wagging..
Thankyou again!!
December 1, 2022
The delivery was with great customer service and attention
The delivery was with great service and quickly. Alex and Jess are lovely aswell with a great shop and great intentions to help the community with getting their sneakers. They also have great source for shoes , prime and general hype items and clothing. Best shop in Leicester. Highly recommend
November 19, 2022
This shop is incredible
This shop is incredible! They can get anything you want! They know their stuff and have connections for sourcing any rare and exclusive trainers! Thanks guys 🤙👍
December 3, 2022
Unprompted review
Had a great shopping experience in…
Had a great shopping experience in solsneaks , great friendly staff and great selection of trainers !
Which I am now taking on holiday with me .
November 25, 2022
Unprompted review
10/10 service and great shop
10/10 service and great shop, will definitely be back
November 22, 2022
Unprompted review
store review
Got some trainers today that I’m in love with. Workers were both polite and friendly. 100% recommend
November 20, 2022
Unprompted review
Brilliant products and stylish shop
I have been into Solsneaks two times and both times the staff have been welcoming and very informative on their products. The shop is stylish and they have a wide range of products. I would recommend going in for a look!
October 30, 2022
Unprompted review
I’ve been to solsneaks multiple times…
I’ve been to solsneaks multiple times for sneaker purchases and other various items and each and every time I have been amazed by the customer service and the general friendliness of the staff and the quality of the products sold I can highly recommend solsneaks to anyone looking to buy some awesome sneakers
November 14, 2022
Unprompted review
Selling faulty trainers
Selling faulty trainers. Refuses to replace the shoe or refund. Having to go through trading standards
August 8, 2022
Unprompted review
Reply from Solsneaks
Hi there, we have spoken with yourself and offered a repair of good will due to the damage being caused by the treatment to the shoe.
We have been advised by trading standards we can offer a repair or replacement we have chosen to repair the shoe however you have chosen to deny the repair.
Trading standards only deal with businesses, you would be dealing with consumer rights.
We have offered to repair the shoe, however you have refused this.
You purchased the trainer 3 months ago. We can’t do anything else as you’re refusing to bring them in store for us to see them and get them repaired.
We have been threatened and had yourself screaming down the phone to us and now leaving a bad review, we will not take bullying behaviour.
Please people reading this we offer excellent customer service, and provide excellent trainers for our sneaker heads
Fantastic experience from ordering to…
Fantastic experience from ordering to collection.
October 31, 2022
Quality trainers
Quality trainers
Quality service
Just ordered 5 more pairs ⭐️⭐️⭐️⭐️⭐️
October 16, 2022
Unprompted review
Lovely staff, super helpful
Staff were super helpful, didn’t have my size in stock in the Yeezy slider but suggested another size as they run small, which fit perfectly. Happy customer as I left with what I wanted!
October 15, 2022
Unprompted review
Dunk lover
Bought shoes from both in store and online. So accommodating and have a huge range of shoes!
Both the owners are so lovely and super helpful!
September 14, 2022
Unprompted review
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