Solus Accident Repair Centres Reviews 

2,429
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite staff, noting that every team member is extremely helpful and supportive throughout the entire repair process. People also highlight the outstanding quality of the car bodywork, the thorough cleaning, and the convenient home collection and delivery services. Some reviewers were not happy with the repair outcomes, pointing out that specific vehicle damages sometimes remained unresolved or cars were returned with minor unexpected issues. A few consumers additionally experienced frustrating communication delays and unexpected problems regarding replacement vehicle parts or missing fuel levels upon final collection.

What people talk about most

Service

People report positive experiences with service, highlighting a professional, highly organised approach that... See more

Staff

Reviewers express immense satisfaction regarding the staff, highlighting that team members are extremely... See more

Quality

Customers expressed great satisfaction with the quality of the vehicle repairs, frequently noting that their... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the friendly, helpful staff who... See more

Product

Consumers find product to be a mixed experience, as many reviewers praised the pristine condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received the highest standard of customer care from the Bolton centre. Regular updates at each stage of the repair. The courtesy car was delivered and collected as needed. The repair was perfe... See more

Company replied

Rated 5 out of 5 stars

Solus Castleford My car got picked up on the Thursday afternoon and Solus and kept me updated throughout the repairs, got a phone call on the Friday to say I would get it back on the Monday.... See more

Company replied

Rated 5 out of 5 stars

Solus at Nottingham took my car in for repair after its front end was badly damaged while my car was parked. The repair was completed to a high standard and paint work was excellent. Mark was gre... See more

Company replied

Rated 5 out of 5 stars

Staff arrived at my house on time and gave me regular updates as to when they would arrive. They delivered the vehicle back in pristine condition with all the repair work completed. They also cleaned... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,429)

353 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Added damage found to the link as…

Added damage found to the link as followed Added more damage found also requested a quote for a scratch on a different body panel the extra damage found wasn't repaired & no quote for the scratch I requested

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Stuart

Thank you for submitting a review. I have reviewed the notes on our system and I can see the additional images and the request for a quote for the scratch was passed to the damage assessors but they didn't pick up the notification. I have fed this back to the team to ensure all customer requests are responded to.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

After 25 years with no accidents Solus was so easy to get my car fixed.

I have neve had an insurance claim for over 25years and although only minor damage Solus managed and handled my repair and even collected and dropped off courtisy car at home. The time taken was great and car returned valented and clean with all work done to standard.

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Hello Brian.

Thank you for taking the time to complete the Trustpilot survey and I am glad that we have made a sometimes stressful period go smoothly and the Solus way was to your standard.

I do hope that we do not see you again for at least another 25 years .

Best regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Great comms from Solus

Great comms from Solus, also a speedy repair, which looked amazing, unexpected courtesy car as well, all in all, a job well done.

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning.

Thank you for completing the survey and for giving Solus a 5 star Trustpilot score.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Delighted with the results

Following a minor bump my car was repaired by Solus. They have done an outstanding job. I was kept informed and updated during the repair. When the car was delivered back to me it had been cleaned inside and out.
The repair was followed up with a breakdown of work carried out and a guarantee. I have no hesitation in recommending this company. My thanks to all the staff involved. I’m delighted

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Michael.

Thank you for completing the survey.
All the different teams across Solus work hard and to be told that a customer would recommend the business fill us with pride and satisfaction. thank you.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Collected my car 26th Aug,phoned me…

Collected my car 26th Aug,phoned me 27th Aug to tell me repairs were completed and my car would be delivered between midday and 4.00pm.Got it back by 2.00pm.Extremley satisfied with service and repair

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Dave.

Thank you for a 5 star Trustpilot score, through the Birmingham teams meticulous planning made this quick turn around possible.

Best regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Smooth from start to finish

Smooth from start to finish. Kept informed by e mail text and phone calls. Highly recommend

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning James.

Thank you very much for giving the team a 5 star review.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Excellent Service From Start to Finish…

Excellent Service From Start to Finish 5 Star Service

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Victoria.

Thank you for giving Solus Washington a 5 star review.
This will be added to the many 5 star reviews that they are given every day.

Many thanks

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

I was kept informed from the moment I…

I was kept informed from the moment I was contacted to arrange collection of my car to when it was returned to me. Every appointment was punctual. Collection and drop offs were quick but thorough. I was handed an excellent courtesy car in immaculate condition. Once my car was ready the exchange was equally professional. As for the work on my car, I’d find it impossible to believe it was damaged in the first place. Excellent all round.

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Hello Ant.

Thank you for such a wonderful response, the team carry great body and paint technicians and there art shines through once your vehicle is returned to you in a excellent condition.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Service was very efficient

Service was very efficient. Good communication throughout the process and advisers polite and helpful. Car had been cleaned and valeted on return.

August 20, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Deborah.

Thanks for giving Solus a 5 star Trustpilot score and it's good to see that the process of getting your car repaired went without any delays.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Solus Washington Accident Repair

Very speedy efficient service. Kept up to date at all times whether by phone, text or email and all staff very polite and helpful. Excellent service. Car picked up and dropped off within exact timescale advised. Would highly recommend.

August 26, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning.

Thank you for giving Solus Washington a 5 star Trustpilot review score.

Solus Washington is one of our newest repair centres and they are a great team that always have the customer at the front of everything they do.

Kind regards

Mark
Solus Customer Care Team

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking, car went in for accident damage repair,was rushed(completed in 2 days),came back damaged,countless phone calls to them till they accepted it was their fault,lied to ne about collection times,they told me 08.00 to 10.00,when it was actually booked between 08.00 and 12.00,car was going to come back sane day but they also hadn't booked a return trip
I would rather right my car off then use this company again

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Paul.

So I can look into your concern can you tell me the name of the Solus Bodyshop that carried out the repair by contacting me on.

customercare@solusarc.co.uk

Kind regards

Mark
Solus customer care team

Rated 4 out of 5 stars

Good communication and updates on my…

Good communication and updates on my repair

August 21, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Garry.

Thank you for completing the Trustpilot survey and for giving Solus Accident Repair Centres the opportunity to repair your car.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

FANTASTIC SOLUS DUNSTABLE

Dunstable VW Approved is the Best !
5 STARS * * * * * All the way !
Absolutely wonderful people , Fantastic Service , Highly recommended, , one of the best experiences I have ever had , The Manager Tracy is fully supportive and qualified to handling everything in a very professional way , very friendly and considerate also very conscientious .
The final result , exactly like ‘ Brand New Brilliant ‘
Very Happy , Thank you everyone & Zak as well
12/10 Jamie 😄😁👍🌈🌟🌟🌟🌟🌟

August 25, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Jamie.

Thank you for giving the guys and girls at Dunstable a shout out for the work that they do and they do do it well, day in and day out.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

An excellent repair and service

The company were courteous and efficient at all times. They kept me updated and answered telephone enquiries promptly. The repair was excellent and the car returned in a very clean condition. I would certainly recommend Solus to others

August 25, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon.

Thank you Helen for completing the Trustpilot survey.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Top job

Good communication
Did what they promised
Staff polite and professional
Kept to deadlines
Good quality work
Excellent service

August 25, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Steve.

It looks like we have achieved all the bench marks that we set for our body shops.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

I was contacted by Solus once my claim…

I was contacted by Solus once my claim was approved. They gave me a time and date for my car to be collected and delivered the courtesy car. They rang to confirm they were on their way on the day of collection/delivery. I was kept up to date with the progress of the repair. The repairs were completed to a good standard and my car was returned a week later. Every member of staff I dealt with was polite and efficient. Great service.

August 25, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Liz.

Thank you for giving Solus such a fantastic response and a 5 star review.

kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Everyone I encountered was friendly and…

Everyone I encountered was friendly and professional and I was kept informed of my repair every step of the way. The repair to my paintwork has been completed to an excellent standard too! Would definitely recommend.

August 26, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon.

Thank you for mentioning that you would definitely recommend Solus for repairing a vehicle, this gives us the greatest pleasure to hear.

Kind regards

Mark
Solus customer care team

Rated 5 out of 5 stars

My car was collected and returned…

My car was collected and returned promptly and with a brilliant repair job done.

August 10, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Mandy.

Thank you for giving Solus a 5 star Trustpilot review .

Kind regards

Mark
Solus Customer Care Team

Rated 4 out of 5 stars

Solus kept me posted on all aspects of…

Solus kept me posted on all aspects of the details of what would happen with repair. Everyone I spoke to were very nice and informative. The car was delivered back to me when they said it would. The repairs are fantastic looks like new again.

August 20, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Linda.

Thank you for completing the Trustpilot survey and I am glad that we have made your car look like new again.

Best regards

Mark
Solus Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look