Somerfield Swim Reviews 

115
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, highlighting the luxurious feel and durability of the fabric. Many appreciate the flattering designs and perfect fit, offering confidence and support for diverse body types. The customer service team is also frequently commended for being helpful, responsive, and efficient. However, a few people were dissatisfied with the product, describing certain items as unflattering or of poor quality, and noting sizing difficulties. Some reviewers also reported negative experiences with customer service regarding exchange policies, such as being offered only store credit or facing delays in receiving exchanged items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, luxurious feel, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent and... See more

Order

Customers consistently note positive experiences with order, frequently expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as amazing, fantastic,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m obsessed with this brand and always find myself coming back for more! The quality and luxurious feel of the fabric is unmatched. I’ve always struggle with online bikini shopping especially a... See more

Rated 5 out of 5 stars

I LOVE the bikini I bought. I’m not one for bikinis, nor showing off my tummy. But the high waisted sorrento bottoms cover exactly what I want (the pudge) without looking like a diaper like all th... See more

Rated 5 out of 5 stars

Every touch point with Somerfield has been great - from responsiveness and patience with online queries, not to mention my package being received in under 24 hours (and on Christmas Eve!), to a really... See more

Rated 5 out of 5 stars

the customer support team was super helpful :) you cant say the same about most e-commerce businesses so I wanted to make sure and note that they will be able to help you with any issues! Mine was tha... See more


Company details

  1. Swimwear Store

Written by the company

Australian swimwear label by Renee Somerfield. For the dreamers, the mermaids, the girls with salt in their hair & sand between their toes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(115)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just recieved my first order from…

I just recieved my first order from Somerfield Swim. I have hated buying bathers lately, I’m nearing 50 my body has changed and nothing looks good anymore : it’s so risky buying online and I was adamant that I would have to return my order. OMG!!! How good are their swimsuits! I actually felt so good as soon as I put them on, they were flattering in every way the look and feel amazing !! I’m actually going to feel confident hitting the beach this summer , I really can’t wait to add to my collection.

August 2, 2024
Somerfield Swim logo

Reply from Somerfield Swim

Hi Gwen,

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your experience.

Somerfield Swim Team ❤

Rated 5 out of 5 stars

Amazing bikinis

Amazing bikinis! I have 6 pairs and the quality is better than any other brand I've purchased. Fit is incredible and the fabric is super high quality.

August 27, 2024
Unprompted review
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Reply from Somerfield Swim

Hi Shae,

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your experience.

Somerfield Swim Team ❤

Rated 5 out of 5 stars

Received my order yesterday and it was…

Received my order yesterday and it was better than expected. Super nice quality and fast shipping. Will be back!

May 24, 2024
Unprompted review
Somerfield Swim logo

Reply from Somerfield Swim

Hi Riley,

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your experience.

Love from,
Somerfield Swim Team ❤

Rated 1 out of 5 stars

Dont order!! No refund possible

Dont order!!! No refund possible

Dont order! Really bad Customer service. They do not refund the money in case you send the items back but only give you a voucher card. Additionaly you also have to pay "importtaxes" on the product since they come from australia.

May 17, 2024
Unprompted review
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Reply from Somerfield Swim

Hi Mel,
Thank you for your feedback. We offer returns for an exchange or store credit, this is clearly listed in our returns policy. We are really sorry about the taxes charged by your government, however this is completely outside of our control.
Somerfield Swim Team ❤

Rated 1 out of 5 stars

DO NOT RECOMMEND

This company has the most horrible fitting designs and rudest service! I had a top that made my boobs look like testicles hanging out the middle or bulging out the sides!? It was absolutely horrendous! I sent an email asking nicely if I could swap it over because it wasn't the right fit for me and they refused, so I emailed again and blocked me from their sites!? These guys should not be in business if they are going to provide such a rude service and crappy designs!

April 2, 2024
Unprompted review
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Reply from Somerfield Swim

Hi Tara,

I can see you had some issues with your top being too small and having to pick up your order from the post office. We are sorry to hear the Somerfield Swim pieces you purchased were not the perfect fit and return instructions were emailed to you, as well as being available on our website 24/7. We are also sorry you had to go out of your way to collect your parcel. Delivery was attempted, however as no one was home and it was sent to your local post office for pick up. This is Australia Post standard protocol.

Somerfield Swim Team ❤

Rated 2 out of 5 stars

Both times I bought Swimwear the wire…

Both times I bought Swimwear the wire for the tops has perforated through, the first top I used three times and I enquired just to be told there’s nothing they can do and it’s because I washed it?? and the second top I bought recently I wore once and the wire broke through. Definitely won’t be buying from them again.

April 11, 2024
Unprompted review
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Reply from Somerfield Swim

Hi Yohanah,
You stated in your email that you have put your bikini top through the wash 5 times. Our swim tops with underwire are delicate, so to ensure your bikini has a long life, it is recommended that you follow our care instructions.
Somerfield Swim Team ❤

Rated 1 out of 5 stars

Possible scam?

I’m concerned that this website is a scam. I ordered a bikini top 3 weeks ago. It first told me that it would be here on the 18th, then the delivery date changed to today. The app says it’ll be delivered today, but it’s currently in GA???? I live in KY. The area that it’s in is 6 hours away from my state. They won’t email me back either

March 6, 2024
Unprompted review
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Reply from Somerfield Swim

Hi Allie,
We responded to your email within 1 hour and your parcel was delivered the same day you wrote this review, which was within the estimated time displayed at checkout.
Thank you for your patience and we hope you love your bikini.
Somerfield Swim Team ❤

Rated 1 out of 5 stars

Avoid

Return shipping isn’t covered so if you don’t like something you’re forking the bill to return it.
You also won’t get a refund, just store credit, so you’ll have to pay for shipping all over again.
The size chart is inaccurate and there is no consistency in sizing across colours of the same item.
Size up in bottoms but size down in tops. The actual material, unless patterned, is fairly see through. Not because it’s thin but just the type of material I guess? The bottoms hug in all the wrong places if you get my drift.
The items came quickly so I was able to see how much I hated them within a couple of days of ordering so that was good I guess.
Quality is absolutely not worth the price. I’ve been happier with a $6 pair I bought off some cheap website a few years ago.

February 2, 2024
Unprompted review
Somerfield Swim logo

Reply from Somerfield Swim

Hi Grace,

Thank you for leaving a review!

We are sorry to hear the Somerfield Swim pieces your purchased were not the perfect fit. We completely understand online shopping and sizing can be tough. Our customer care team at info@somerfieldswim.com is always here to assist with finding your perfect fit and are more than happy to assist with sizing if you wish to send through your bust, underbust, hip measurements.

Somerfield Swim Team ❤

Rated 1 out of 5 stars

Awful experience

Underwire sizes are impossible to get right especially if they don’t offer refunds to try on. I ordered a top that was so ill fitting and can only get a credit. This credit would be enough to purchase another top and postage, except you have to pay out of pocket for postage. I simply can’t risk getting another top that does not fit I’ve already paid postage and paid return and I refuse to pay another postage and lose my credit. I emailed 2 weeks ago for a refund instead and no reply :(

February 21, 2024
Unprompted review
Somerfield Swim logo

Reply from Somerfield Swim

Hi Jacinta,

Thank you for leaving a review.

We are sorry to hear the Somerfield Swim pieces your purchased were not the perfect fit. We completely understand online shopping and sizing can be tough. Our customer care team at info@somerfieldswim.com is always here to assist with finding your perfect fit and are more than happy to assist with sizing if you wish to send through your bust, underbust, hip measurements.

Somerfield Swim Team ❤

Rated 1 out of 5 stars

If I could give 0 star I would… this…

If I could give 0 star I would… this company is a scam!! Don’t buy from them. If I dosent fit you they only do an exchange but you have to pay the delivery to send it back AND to get the new size. Plus the quality is not there.. and customer service sucks !

February 28, 2024
Unprompted review
Somerfield Swim logo

Reply from Somerfield Swim

Hi Karine,

Thank you for your feedback. We often receive compliments on our customer service and the quality of our products, so we do regret you've had a negative experience. 

Somerfield Swim Team ❤

Show reviews in all languages. (115 reviews)

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