Sonetel Reviews 3,801

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 848 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick responses and efficient support provided by the team. The overall service is often described as reliable and easy to use, with many appreciating the smooth setup and activation processes. However, some customers also noted issues with the service, mentioning that it sometimes did not work as expected or that the verification process could be challenging. A few other people felt that the user experience was not always straightforward, and some experienced delays or unresponsiveness from customer support after initial interactions.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the helpfulness and... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the service, highlighting easy verification,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies and... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers report a great experience, finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Support team did a great job managing a number switch. Appreciate their help and follow ups. Only gave 4 stars instead of 5 because the app needs some attention. But great service from the help team a... See more

Rated 4 out of 5 stars

The service was quick and professional. The information on the webpage regarding the options is a bit confusing sometimes. And some pages I could not open.

Rated 4 out of 5 stars

Sonetel is quite straightforward & easy to use. The engineering support & customer service are also very educated at what they do and always ready to provide prompt and good assistance.

Rated 4 out of 5 stars

The technical support team responded to my request promptly. The solution was applied in a timely manner. It would be helpful if the verification process can be improved by allowing the customer to... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Poor communication

Poor communication
Copy and paste sort of reply
App not stable and not reliable
Phone number can not be activated properly
Seems like cheap and nasty service

April 30, 2026
Rated 1 out of 5 stars

SCAM company!!!

SCAM company!!!
I purchased their service two weeks ago, never worked.
Ask for assistance several times:
They have a fake contact number that doesn't ring, I tried it several times.
They have a fake agent "Sonia" responding to emails, asking you one thing and after asking for more and more "certificate, or any other official documentation that confirms " my job. Basically finding excuses not to provide me the service I paid for.
Don't waste your money and especially your time!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience overall

Very good experience overall. The setup was straightforward and the service works reliably for international calling. I especially appreciate the support team — they were responsive, helpful, and guided me through the verification process without any issues. The interface is simple and easy to use, which makes it practical for daily work. Would recommend for anyone who needs a flexible calling solution.

April 29, 2026
Rated 5 out of 5 stars

I connected fairly quickly

I connected fairly quickly. I uploaded the necessary documents for authorization and identity verification. And that same day, I was able to use my number for its intended purpose. I was also able to choose my number from a list of available options. Everything works. The service center is also quick to respond. Overall, I recommend Sonetel.

April 29, 2026
Rated 5 out of 5 stars

Customer service

I was having issues with incoming and outgoing calls. Sonetel technical team member Umang really help me throughout the process and was able to resolve that matter.
After resolving the issue phone voice quality was totally change.

April 28, 2026
Rated 5 out of 5 stars

I had a great experience with Priya…

I had a great experience with Priya through the Sonetel mobile number service. She was professional, responsive, and very helpful throughout the process. Her clear communication and efficiency made everything smooth and hassle-free. Highly appreciated.

April 25, 2026

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