Sonetel Reviews 3,801

Extreme friendly and fast support.

Also a very good and easy to use dashboard.

The app doesn’t work at all - not once was I able to log in to my account from my cell phone. Even when I access through a desktop I’m unable to make calls!!!

Very good customer service. Advice was clear yet detailed. Prompt and also very transparent about the time it will take to get a response.

What the company does well? Very strict verification to get onboarded, had to submit a ton of documents.
What i liked? The pricing is excellent, can give the competition a run for their money. Also, Sonia the support rep assigned to me was extremely polite and professional even though i lost it a couple of times during verification. She made sure she got the right documents and got me onboarded.
What can improve? The app needs to be advanced for ios devices, its interface is very outdated. Its just been 2 days since i’ve actually started using the service, no complaints so far.

Great service and even better support. Priya helped me out significantly, and I’m very happy with my choice to use Sonetel. Quick, professional, and efficient!

Customer service provided quick and helpful information. I especially thank Kiran, the customer service representative who followed up on my process with reminders. Being able to obtain an international number by simply entering my information without needing to visit a physical office helped me feel relaxing.

Worst provider.

They don't disclose the terms prior to purchase

Once payment is done they will demand shit things for verification.

Never buy from sonotel

The customer experience was great and they responded promptly to the questions.

The tech support was great- spent time with me making sure everything was working properly.

They were emailing me and made calls to me until I understood everything- Fantastic Tech Support team

The customer agent was really quick! He provided concrete answers and a name. The tone was friendly and helpful. It's a business model built on foreign text messages that people need, and that's at the heart of the business, besides being able to receive and make calls with this system. The website is clean and lean. It's a useful product.

Great customer support experience with Sonetel. Sonia was very helpful, responsive, and took the time to clearly address my questions. The communication was friendly and professional throughout. I appreciate the support and would recommend their service based on this interaction.

tldr; worst option for solopreneurs or businesses starting out, they'll give you bureaucratic nightmare by requesting submission of insane amount of personal data.

(Please read the complete review)

Once I had signed up, put funds into the account, verified my identity through National ID card and bank statements, they had the audacity to lock me out of my account after I barely made 5 phone calls.

Then they asked me to send them A SELFIE OF ME HOLDING NATIONAL CARD, my company registration ID, company website, company documents, write a description on how I plan to use it, etc etc.

THIS IS ABSURD.

I have had easier time opening bank accounts than opening an online account with Sonetel.

I immediately told them to cancel my account and refund everything on top of deleting all the personal data.

If you're a solo entrepreneur or just someone starting out in business, Sonetel will give you hell. More and more of it as time passes by.

If you want to make one phone call a month, go for it. Heck, you can't even do that unless you provide ton of identity documents including your national ID, bank statements, utility bills, personal mobile numbers, etc, totally absurd and disproportionate for a basic paid VOIP service.

It was smooth and so easy to get a UK virtual number using Sonetel.

They resolved all my doubts in just matter of minute and helped me to setup everything that i needed to get a Number. THANK YOU 😊

Thanks, guys. I'm glad this service exists. The service is top-notch, the team is professional and responsive. They respond to all emails.

The technical support team responded to my request promptly. The solution was applied in a timely manner. It would be helpful if the verification process can be improved by allowing the customer to provide the detail at the time of registration (e.g Usage/Purpose).

My experience with Sonetel has been great. Not only is it great product, but the customer support has been amazing. While configuring my setup, the team at Sonetel have been available to answer my questions and help with some of the settings. They are responsive when emailed and always professional.

Many years ago I was a customer of Sonetel. The service then was great. I have recently signed up again and not only is the service even better but the speed and quality of their support team is impeccable.

This is my first time to use Sonetel.
Their rule was strict.
I had to try to get their proof several times, finally I got verification with all my information.

I admire their strict regulation.

Anyone who wants to get a cell phone with a reasonable cost, should touch Sonetel.

That’s will be your good partner for your business.

Customer service was very supportive but tons of documentation to get the number active was cumbersome.