HI SONIC DIRECT IS GOOD PLACE FOR ELECTRICAL ITEM ALDO GOOD CUSTOMER SERVICE AND SUPPORT ALWYS LOADS STUFF BEFORE ASWEL ALSO BOTH DRIVERS COME TO DROP OFF MY AMERICAN FRIDGE FREEZER VERY HANDY HELP... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd l... See more
Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removi... See more
⭐⭐⭐⭐⭐ Excellent service from Sonic Direct! We were very pleased with the help and customer service we received from Khalil Khan. He was friendly, professional, patient, and very helpful throughou... See more
Company details
Information provided by various external sources
Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.
Sonic Direct .. Electrically Unbeatable !
Written by the company
- Google Certified Shop & Trust Pilot
- In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
- Trusted Shops
- We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
- Euronics Retailer
- As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
- Investors in People
- As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.
Contact info
Ingleby Road, BD8 9AN, Bradford, United Kingdom
- 01274 575000
- reviews@sonicdirect.co.uk
- www.sonicdirect.co.uk
4.9
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went 100 percent well
Everything went 100 percent well. I will use this company again
September 16, 2026
Smooth transactions and delivery
September 9, 2026
a top service.
September 15, 2026
Excellent service and fast delivery
Excellent service and fast delivery. 1st class.
September 14, 2026
Previous sale good service came back…
Previous sale good service came back again keep it up
September 9, 2026
Fast delivery and great guys
Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd let the office know and ask them to refund us, I received an email that same afternoon informing me that the refund had been processed. Great customer service
September 15, 2026
Integrated fridge freezer
Great to deal with. Fitter called to say he was on his way. Delivery guys also called and arrived on time. Integrated fridge freezer taken out new one arrived and installed, all within an hour.
September 14, 2026
Great selection
Great selection very helpful for me to make a decision on price well pleased
September 14, 2026
Really fast delivery.
September 14, 2026
Excellent
I am very happy with my new washing machine from Sonic Direct. The price was extremely competitive. The delivery service was exceptional and really efficient. Highly recommended.
September 13, 2026
Excellent service from ordering to…
Excellent service from ordering to delivery! Helpful phone call prior to delivery to inform on the process .
September 9, 2026
tumble dryer…
Helpful staff,even carried tumble dryer out to car.10/10 great price too.
September 14, 2026
Delivery was perfect
Delivery was perfect. Men were both respectful and efficient.
September 14, 2026
The delivery was made on time and the…
The delivery was made on time and the staff were very supportive
September 8, 2026
Ready for collection really quickly and…
Ready for collection really quickly and great value for money
September 7, 2026
Sonic 5*
The Salesman who assisted us with our purchases was extremely knowledgeable and helpful. The 2 delivery drivers were excellent, friendly and very accommodating too - excellent customer service!
September 11, 2026
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