HI SONIC DIRECT IS GOOD PLACE FOR ELECTRICAL ITEM ALDO GOOD CUSTOMER SERVICE AND SUPPORT ALWYS LOADS STUFF BEFORE ASWEL ALSO BOTH DRIVERS COME TO DROP OFF MY AMERICAN FRIDGE FREEZER VERY HANDY HELP... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd l... See more
Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removi... See more
⭐⭐⭐⭐⭐ Excellent service from Sonic Direct! We were very pleased with the help and customer service we received from Khalil Khan. He was friendly, professional, patient, and very helpful throughou... See more
Company details
Information provided by various external sources
Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.
Sonic Direct .. Electrically Unbeatable !
Written by the company
- Google Certified Shop & Trust Pilot
- In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
- Trusted Shops
- We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
- Euronics Retailer
- As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
- Investors in People
- As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.
Contact info
Ingleby Road, BD8 9AN, Bradford, United Kingdom
- 01274 575000
- reviews@sonicdirect.co.uk
- www.sonicdirect.co.uk
4.9
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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staff were very helpful but not pushy
staff were very helpful but not pushy. we chose a fridge /freezer and then we found it was too big. rang back to cancel and staff guided us to the correct size. once again not pushy but extremely helpful anf friendly. just super
September 12, 2026
Great job guys went above and beyond…
Great job guys went above and beyond Sandeep and Maciej were brilliant getting my fridge in and the one out very polite and very helpful and even wishing me a happy birthday 🎂
September 16, 2026
Unprompted review
Helpful friendly staff
Helpful friendly staff. Chose what I wanted purchase quick. Purchase brought to van and warehouse staff helped with loading.
Thank you Sonic.
September 12, 2026
Prompt good service
September 12, 2026
Excellent communication when I ordered…
Excellent communication when I ordered the wrong dishwasher, sorted immediately. Clear instructions for delivery. Swift delivery, and installation of washing machine. Good service all round!
August 23, 2026
I did a click and collect on this item…
I did a click and collect on this item and it was great within an hour I had my new TV the service and staff were excellent I would recommend them to everyone
September 9, 2026
Amazing customer service as usual
Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removing my old ones too. Thank you guys for A* service.
September 11, 2026
Excellent price fantastic service impressive
Excellent price fantastic service
Great staff
September 6, 2026
Very good
Very good, fast service! The delivery drivers, Sandeep and Maciej, were so friendly and polite. I would definitely use them again.
September 11, 2026
Good service - as usual!
We were in and out with our purchase, no fuss, helped us load up.
September 11, 2026
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