We were looking for a way to upgrade the audio in our new travel trailer and it was going to be very expensive to renovate to get the sound I expect so…my sound and electronics Guy suggested Son... See more
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Got a mint 10 year old Playbar for $80 that the seller could not get to work. Trouble-shooting through the website. Plugged it into Ethernet and it recieved it's first ever update and it is working p... See more
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I bought a used Sonos Roam from eBay and the battery died after a couple of months. I called the customer service expecting them to say they couldn't help but instead they offered to send me a replac... See more
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Clean, bright sounds from a compact sound system. Arc ultra soundbar along with Era 300 rear speakers plus 2 sub 4's provide a solid, robust sound system - hearing things in movies i have not heard be... See more
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Company details
Written by the company
Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.
Contact info
https://support.sonos.com/en-us/contact, United States
- 0800 - 555 1234
- support@sonos.com
- www.sonos.com
3.7
Average
8K reviews
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I have been a Sonos customer for over 15 years
I have been a Sonos customer for over 15 years. 7 houses. Unfortunately, the reliability of the system has declined over the last few years. The app often struggles to connect with all of the Sonos devices (or at all). Sometimes we are forced to leave the house with Sonos on because we cannot connect and turn it off. The company needs to get the basics right before adding more features and products.
April 23, 2026
Unprompted review
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
MINT UNUSED PLAYBAR 10 YRS OLD…
Got a mint 10 year old Playbar for $80 that the seller could not get to work. Trouble-shooting through the website. Plugged it into Ethernet and it recieved it's first ever update and it is working perfectly with the APP control now. Basically new and the dude paid ALOT of Canadian dollars and never used it.
April 22, 2026
Reply from Sonos Inc.
We're happy to hear that you were able to get the Playbar working! It's great that you were able to troubleshoot and get it updated. Thank you for sharing your experience.
Delayed delivery without notification
Delayed delivery without notification.
bought from Harvey Norman in Velocity Mall.
April 22, 2026
Reply from Sonos Inc.
We regret to learn about the delayed delivery and lack of notification. We appreciate your feedback and will look into this to improve our service.
After a week of experiencing the ARC ultra.
I am an audiophile and love my music so I have some decently high expectations for sound quality. This soundbar is a dream; especially for those with smaller homes such as apartments or townhouses. I like that its convenient and the wiring dissapears behind your TV so your setup looks a lot more tidy.
The music playback is quite good. It won't ever beat a Hifi 2 channel w/sub but for normal people, this will do.
The movie and TV streaming sound performance is great. You don't need a sub even though I did purchase the sub 4. I'm not sure how durable sonos equipment is as this is my first item from them but I hope this lasts me at least a decade of use.
No issues at all with the AP
April 22, 2026
Reply from Sonos Inc.
We're happy to hear that you're enjoying the soundbar, especially in your home. It's great to know the tidy setup and music playback meet your expectations. We appreciate your feedback and hope our product provides lasting enjoyment for many years!
Reply from Sonos Inc.
We're happy to hear that you are enjoying the waterproof Bluetooth speaker! Thank you for your recommendation; we appreciate your feedback.
This system is very frustrating
This system is very frustrating
The sound may be good when it’s in use but it’s difficult to get it in use
No my wifi is fine
But each time I go to use it every time it makes me go through a process to get it working
I’m tired by this
It’s exhausting
PLEASE LOOK ELSEWHERE THIS IS NOT THE BEST PRODUCT
April 22, 2026
Unprompted review
Reply from Sonos Inc.
Hi, thank you for taking the time to share your feedback — and we're really sorry to hear about the frustration you've been experiencing. That's not the experience we want for you at all, and we completely understand how exhausting it must be to have to troubleshoot every time you just want to listen to music.
We'd love to help get to the bottom of this for you. Connectivity issues like this are often something our support team can resolve, and they're well-equipped to dig into what's happening with your specific setup. Please don't give up on us just yet – reach out to our team at https://support.sonos.com/en/contact
And they'll do their best to make things right.
Thank you again for your honest feedback — it matters to us, and we hope we get the chance to turn this experience around for you.
Reply from Sonos Inc.
Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.
The output has a very high-quality
The output has a very high-quality, professional sound.
April 19, 2026
Reply from Sonos Inc.
We're glad you find our sound output professional and of high quality. Thank you for your positive feedback; we appreciate it.
SHOCKING service from Sonos!
SHOCKING service from Sonos. The poor staff are reading of an absolute basic step by step generic sheet which is hopeless, especially when you have a specific issue to resolve. Spent nearly an hour on the phone and achieved absolutely nothing. They obvious have nobody with actual knowledge of the products.
April 20, 2026
Unprompted review
Reply from Sonos Inc.
We regret that our support experience did not meet your expectations. We appreciate your feedback and will use it to improve our support team's expertise and training resources. Thanks for your time.
Setup was a breeze.
Setup was a breeze, and it looks incredibly sleek. The bass is powerful enough without shaking the whole house.
April 17, 2026
Reply from Sonos Inc.
We're happy to hear that the setup was easy and you find the design sleek! We appreciate your feedback about the bass being powerful without being overwhelming.
Excellent platform and app
Excellent platform and app with ease of use like none other.
This is the perfect unit and app for the Bose Sound Touch owners that will be cut off in May 2026. Sonos has the best sound and app going.
April 20, 2026
Reply from Sonos Inc.
We're happy to hear that you find our platform and app easy to use. We appreciate your positive feedback and are so glad you're enjoying the Sonos experience!
Reply from Sonos Inc.
We're happy to hear that you love our products. Thank you for sharing your positive experience with us; it means a lot!
Reply from Sonos Inc.
We're happy the product was easy to set up. Thank you for your positive feedback; we appreciate it a lot!
Great sound in a well designed package
Great sound in a well designed package. Still having problems with Alexa. Sometimes the mic works and sometimes it doesn’t.
April 20, 2026
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Reply from Sonos Inc.
We're happy to hear that you think our speakers are worth the investment. Thank you for your positive feedback!
The app really sucks speakers sound…
The app really sucks speakers sound great but do not buy if live in a 5ghz only community will not work
April 18, 2026
Unprompted review
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
Two years of an app that doesn’t work…
Two years of an app that doesn’t work properly and they haven’t fixed it. I have 3 Sonos speakers and wish I’d never bought them. The user experience is terrible, the tech support is terrible. The speaker quality is great if only I could actually use them. Avoid Sonos like the plague. They’ll never see a penny of my money again.
April 18, 2026
Unprompted review
Reply from Sonos Inc.
We are sorry that you are experiencing issues with your system. We recommend that you contact our technical support for troubleshooting. You can find the contact options here:
https://support.sonos.com/en/contact
I started out with a the Beam 2 sound…
I started out with a the Beam 2 sound bar for my tv over the treadmill and I added the sub mini and I finally added the Era SL 100 speakers to complete the workout room. It sounds great so full and rich.
April 12, 2026
Reply from Sonos Inc.
We're happy to hear that you're enjoying the full and rich sound of your Beam 2, Sub Mini, and Era 100s in your workout room. Thank you for sharing your positive experience with us!
Amazing sound - Smooth connection
I got the Sonos Arc Ultra with the Sonos mount and it looks absolutely gorgeous. It plays and sounds beautifully too.
April 18, 2026
Reply from Sonos Inc.
We're happy to hear that you find the Sonos Arc Ultra and mount gorgeous! It's great to know you are enjoying the beautiful sound quality.
Excellent speaker!
Excellent speaker- easy to set up and the Sonos app is great! Excellent sound quality and a pleasure to use
April 18, 2026
Reply from Sonos Inc.
We appreciate you sharing your positive experience! We're so glad to hear that you find the speaker easy to set up, the app great, and the sound quality excellent.
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