Sonos Inc. Reviews 8,090

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers are generally impressed with the product's quality, often highlighting the exceptional sound and ease of setup. Many appreciate the clean, bright, and rich sound from compact systems, noting how well the speakers integrate with existing home setups and provide an immersive audio experience. The portability of some products is also a significant plus for many. However, some people were dissatisfied with the user experience and the app. Several users reported frequent issues with speakers disappearing from the app, connectivity problems, and the app struggling to connect with devices. There are also mentions of the app's functionality being poor, with difficulties in creating playlists or managing music. A few customers also noted a lack of a remote for certain soundbars and inconsistent microphone performance.

What people talk about most

Product

Clients share positive opinions on product quality and sound. Many reviewers praise the excellent sound... See more

Quality

People report positive experiences with quality, often praising the excellent sound quality, with many noting... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the easy setup, sleek design,... See more

Application

Customers had ambiguous experiences with the app. While some reviewers found the app easy to set up,... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers feel the products are a waste of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We were looking for a way to upgrade the audio in our new travel trailer and it was going to be very expensive to renovate to get the sound I expect so…my sound and electronics Guy suggested Son... See more

Company replied

Rated 5 out of 5 stars

Got a mint 10 year old Playbar for $80 that the seller could not get to work. Trouble-shooting through the website. Plugged it into Ethernet and it recieved it's first ever update and it is working p... See more

Company replied

Rated 5 out of 5 stars

I bought a used Sonos Roam from eBay and the battery died after a couple of months. I called the customer service expecting them to say they couldn't help but instead they offered to send me a replac... See more

Company replied

Rated 5 out of 5 stars

Clean, bright sounds from a compact sound system. Arc ultra soundbar along with Era 300 rear speakers plus 2 sub 4's provide a solid, robust sound system - hearing things in movies i have not heard be... See more

Company replied


Company details

  1. Home Audio Store
  2. Electronics Company
  3. Hi-fi shop

Written by the company

Sonos is a leading audio technology company that revolutionizes how people listen and connect to sound. Since inventing wireless multiroom audio, we've continued innovating, creating wireless speakers, home theater systems, headphones, architectural components, and whole home audio solutions that have defined categories, pushed the boundaries of what's possible, and delighted listeners all around the world.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy set-up

Very easy set-up. Excellent sound.

April 18, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy the set-up was easy for you, and that you find the sound excellent! Thanks for your feedback.

Rated 5 out of 5 stars

Excellent

Excellent. High fidelity sound.

April 18, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We appreciate you sharing your positive experience; we are so happy you are enjoying the high-fidelity sound of your system.

Rated 5 out of 5 stars

Enjoying my new Sonos sound system

Clean, bright sounds from a compact sound system. Arc ultra soundbar along with Era 300 rear speakers plus 2 sub 4's provide a solid, robust sound system - hearing things in movies i have not heard before.

April 17, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that you are enjoying the clean, bright sounds from your new compact sound system. It's great to know you're hearing new details in your movies! Thanks for sharing your experience.

Rated 5 out of 5 stars

Completely satisfied in all respects

It was great to get a product that had been packaged thoughtfully and that came with easy to follow set up instructions. I’m also very happy with the sound quality.

April 15, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear the thoughtful packaging and easy setup instructions were helpful! It's great to know you're also very happy with the sound quality. Thank you!

Rated 5 out of 5 stars

Excellent

Excellent, Awesome.. Perfect 👌

April 17, 2026
Sonos Inc. logo

Reply from Sonos Inc.

Thank you for sharing your positive experience. We're glad you're enjoying your Sonos system.

Rated 5 out of 5 stars

Thanks to Heather at Richer Sounds in…

Thanks to Heather at Richer Sounds in Watford whose guidance helped us select your product.

April 17, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that guidance from Richer Sounds helped you choose our product. We appreciate you sharing your positive experience with us.

Rated 2 out of 5 stars

Nice speakers let down by awful software

I've finally sold my Sonos system and changed to Bose and what a relief. I should have known things were going to be difficult when they bricked one of my components months after I'd bought it. There's no doubting the quality and make of the speakers, but the app and software seriously let it down. It shouldn't be difficult to connect a device to Wifi nowadays, but the number of problems I experienced when I changed my router was crazy, when every other device in the house was straight on it. Not to mention the constant software upgrades and having to restart everything. We had a turntable to connect via a Port as well and it was 50/50 whether it would work each time. Bose by comparison all worked first time and continues to work. These are speakers, not space shuttles, it should be simple, but alas it was not.

April 16, 2026
Unprompted review
Sonos Inc. logo

Reply from Sonos Inc.

We appreciate you sharing your experience. We're sorry to hear you encountered difficulties with the setup, connectivity, and software updates. It's regrettable that the Port didn't consistently work as expected. We'll certainly take your feedback into consideration as we work to improve our products.

Rated 5 out of 5 stars

Impressive sound and quality

The products are delivered in very nice and sturdy locking boxes preventing them from getting damaged during shipping. I started with 2 era 100s in my living room pointing towards the sofa and I was very impressed by both material and sound quality of the speakers. I listen to a lot of music from metal to rock, blues, jazz, classical, pop, hip-hop etc... and the sound quality never disapoints. I loved them so much that I decided to add a sub mini in the living room (I hesitated to get the sub 4 since I love bass but decided to go with the mini because it is installed in a small-medium sized room and god this subwoofer delivers when you crank the bass to +10 in the EQ menu of the Sonos app!). I also ended up getting an era 300 in the kitchen for the spatial sound and a move 2 that I can bring anywhere with me or pair it with my home system when i'm inside. I strongly recommend!

March 3, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy you're impressed with the sound and build quality of our speakers. We appreciate you sharing your positive experience with them! Thanks for the strong recommendation!

Rated 5 out of 5 stars

I’m not an audiophile

I’m not an audiophile, but I know the equipment that sounds great to me and my Sonos soundbar and speakers fill the bill.

April 16, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that our soundbar and speakers meet your needs! It's great to know you're enjoying your listening experience with our products. Thanks for sharing!

Rated 5 out of 5 stars

Best speaker I own!

Quick shipping and excellent packaging. Very quick set up and easy to use. Sound quality is amazing for a small size speaker. Love the portability and the option to connect with other Sonos Play. Highly recommend if you're in the market for a new speaker.

April 16, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We are very happy to hear you are enjoying your new Sonos Play speaker! Thank you for your feedback!

Rated 4 out of 5 stars

We were looking for a way to upgrade…

We were looking for a way to upgrade the audio in our new travel trailer and it was going to be very expensive to renovate to get the sound I expect so…my sound and electronics Guy suggested Sonos Move 2.

What an elegant solution it has turned out to be! Two Move 2 speakers working in awesome stereo provide phenomenal separation, crisp upper end and lower end sound that is quite exceptional from such a small unit.

Working directly from the interweb or Bluetooth makes them very functional. I can pick them up and take them outdoors or connect them to the TV to boost that experience!

Overall quite impressed, but I will have to get the sub-woofer just to “rock” the trailer.

April 13, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that the Move 2 speakers provide such an elegant audio upgrade for your travel trailer! It's great to know you're enjoying the phenomenal stereo separation and crisp sound, along with the flexibility they offer. Thanks for sharing your experience!

Rated 5 out of 5 stars

Very satusfied

My Sonos speaker came very quickly, was extremely easy to set up and I am now turning the volume down on my television and hear voices very clearly. Very satisfied.

April 15, 2026
Sonos Inc. logo

Reply from Sonos Inc.

We're so glad to hear that your speaker arrived quickly and was easy to set up! It's great you're enjoying clear voices and can turn down the TV volume. Thanks for your feedback!

Rated 5 out of 5 stars
Sonos Inc. logo

Reply from Sonos Inc.

We appreciate you sharing your positive experience with our product. We are happy to hear that you find it to be of great quality.

Rated 5 out of 5 stars

Second to none customer service!

I bought a used Sonos Roam from eBay and the battery died after a couple of months. I called the customer service expecting them to say they couldn't help but instead they offered to send me a replacement. Sonos treat their customers with great respect and seem to genuinely care about keeping us happy. Keeps me buying their products over the years.

April 10, 2026
Unprompted review
Sonos Inc. logo

Reply from Sonos Inc.

We're happy to hear that our customer service team was able to assist you with your Roam! We appreciate your continued loyalty and are glad you had a positive experience. Thanks for sharing your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look