Atrocious customer service
7 months ago I ordered a watch from this company online. A week later they emailed to say it was out of stock but they could supply the ‘exact same’ model with a different colour strap which I agreed to. The watch delivered was a completely different item - wrong size, wrong style, so I returned it to the address (still listed) on their website requesting a refund. I tracked the item online and was aware it languished in Italian customs for weeks so emailed the company to investigate but they failed to respond. Eventually, last month, it was returned to me as ‘non reclamato’. I have since repeatedly emailed Sorrento Aurum Gioielli to ask them to confirm the correct address to send the item back again yet they seem incapable of the courtesy of any reply. Please take this appalling customer service as a salutary warning and do not order from this incompetent company.