We ordered an End Lift Kingsize super Deep Ottaman bed from So Soft Beds and despite having to change to a side opening bed due to bedroom doorway access , we feel So Soft Beds deserve a 5 Star Rati... See more
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We ordered two beds, a single and a double ottoman with extra storage and yhey are everything we hoped. The extra height ottoman makes it easier to get out of bed (yes, we're starting to get to a mor... See more
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Ordering a custom bed was easy and I received confirmation by email straight away. Everything was smooth sailing for the first week however wait time was longer than stated; by over a week. I was phon... See more
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The delivery arrived on time and the two guys carefully lifted the components into the bedroom, being careful to remove their shoes without prompting. When I came round to fitting everything toge... See more
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Company details
Written by the company
At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort. Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation. Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style. Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor. Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.
Our Commitment to Exceptional Comfort and Quality
Written by the company
- Our Promise To You: Unmatched Comfort, Quality, and Style
- At Sosoftbeds.co.uk, we promise to deliver the finest custom beds, designed for ultimate comfort and style. With over 100 fabrics to choose from, our luxury Ottoman and adjustable beds are crafted to suit your unique taste and provide long-lasting comfort. We’re committed to offering exceptional quality, personalized service, and on-time delivery, ensuring your perfect bed is just a click away. Your satisfaction is our priority – from the first selection to the final delivery, we promise an experience that exceeds expectations.
- Our Promise to Deliver Unrivaled Comfort and Luxury
- We promise to deliver the highest quality, custom-designed beds that combine comfort, style, and durability, with personalized service every step of the way.
Contact info
144 Bradford Road,, WF13 2HA, Dewsbury, United Kingdom
- 01924465009
- info@sosoftbeds.co.uk
- www.sosoftbeds.co.uk
4.5
Excellent
290 reviews
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Replied to 50% of negative reviews
Typically replies within 48 hours
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Reply from Sosoftbeds
Thank you so much for your kind review! We're thrilled to hear that you're happy with your experience at Sosoftbeds.co.uk. Providing top-notch quality and exceptional customer service is our top priority, and it's wonderful to know that we met your expectations. If you ever need anything else, don't hesitate to reach out – we're always here to help. Enjoy your new bed and thank you again for choosing us!
Unfortunately I cannot give any more…
Unfortunately I cannot give any more than five stars, a shame.
Umar and the team along with their couriers have been brilliant through the process of customising our bed and advice on how to best do it with a specialist extra deep and heavy mattress.
Additionally the after sale this care, has been equally brilliant, giving up their worth some structural issues, which was entirely due to the placement in the bed not being against the wall, they came up with a creative solution with multiple site visits the double check it would have worked.
Would highly recommend.
Cheers guys
March 6, 2025
Unprompted review
Reply from Sosoftbeds
Thank you so much for your wonderful review, Jason! We truly appreciate your kind words. It was a pleasure working with you throughout the customization process and ensuring everything, including the specialist Headboard, was tailored perfectly to your needs. We're also glad to hear that the aftercare support was helpful in resolving the issue. Our team strives to provide not only great products but also exceptional service, and it’s fantastic to know that we met your expectations.
Thank you for recommending us – your feedback means the world to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your new bed!
Lovely bed, awful service
The bed itself is lovely, however delivery was a terrible experience. Several chasers about arranging delivery to be suddenly told to expect delivery on a Sunday the day before so hastily needed to rearrange things to be home to accept. I had paid extra for assembly as I was heavily pregnant. On delivery they did not fully assemble the bed and the company have repeatedly ignored my messages. Terrible service.
August 25, 2024
Unprompted review
Reply from Sosoftbeds
Hi Sophie,
Hope all is well, after looking further into you review, we understand you had a wall mounted headboard unfortunately, we are unable to drill holes into wall of customer homes as we are not insured to cover this type fitting/installation we do mention this in our terms and conditions.
Kind Regards
Marilyn Brown
Marilyn Brown
Do not buy from this company. Delivery is dreadful, and of course you are buying online. So if you wish to return an item it will cost you at least £100. After many phone calls and boken promises NOTHING. YOU HAVE BEEN WARNED. Now Christmas is over I am will be going through the ombudsman.
September 8, 2024
Reply from Sosoftbeds
Hi Marilyn,
I understand this issue was resolved with regardless of our terms and conditions, as you can understand delivering to long distances can have some cost implications when ordering a product which has not been considered thoroughly.
We always advise customer to check bed heights against there current setup to ensure the purchase is suitable for your everyday use.
I apologise on sosoftbeds if we have not been clear enough.
Great customer service and…
Great customer service and craftsmanship is brilliant - highly recommend
October 4, 2024
Didn’t receive order
Didn’t receive our purchase of pistons for bed. Contacted SoSoftBeds twice with no response.
October 6, 2024
Reply from Sosoftbeds
Hi Edward,
I understand the gas pistons you ordered have now been sent out and you have recieved them.
Kind Regards,
Fantastic service and delivery.
Phenomenonal customer from Sosoftbeds; they were really flexible with delivery dates and whenever you call them you always get to speak to a person. The delivery guys, Lumear and Pete, really went above and beyond to deliver my bed to a top floor flat with a tricky staircase - thank you!
September 13, 2024
Reply from Sosoftbeds
Hi Louise,
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with our team. Flexibility and real, personal service are things we pride ourselves on, so it’s lovely to know that stood out to you.
A special thank you from us to Lumear and Pete — we’ll make sure they hear your kind words! Navigating a tricky staircase to a top-floor flat is no small feat, and we’re glad they could make it look easy.
Thanks again for choosing Sosoftbeds — we’re always here if you need us!
Warmest regards,
The Sosoftbeds Team
Great bed at a great price!!!!
Great bed at a great price !!!
I wanted a bed I could raise the head and feet up when needed but also one with storage that the bed lifted high enough for me to get boxes in and out easily and opened up fully this bed does both!!!
This company also had a great customer service team who went through everything on the phone and worked out the price for me as I was ordering it on line and so I got the order correct . ( the website was a little confusing)
As the bed is built to order there is a wait but not too long. Delivery team were great calling to warn me before they arrived and bringing in and putting the bed together in the room. So well worth the 5 stars!
August 31, 2024
Reply from Sosoftbeds
Hi Angela,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that the bed meets all your needs, from the adjustable head and feet to the convenient storage — exactly what we aim to deliver!
We're also really glad that our customer service team could help guide you through the process and ensure you got the perfect order, even with the website confusion. We appreciate your patience with the made-to-order bed, and we’re happy to know it was worth the wait!
A big thank you to our delivery team for providing such a smooth experience — we’ll be sure to pass on your kind words.
Thanks again for your support, and we’re always here if you need anything!
Best regards,
The Sosoftbeds Team
Gorgeous ottoman bed at a great price
Gorgeous ottoman bed at a great price. We were able design the bed to our own taste and needs with a wide range of fabrics to choose from. The after sales care has been fantastic. We realised our mattress was too deep for the bed we had ordered and this was swapped for us with no problems at all. Thank you so very much. We will definitely recommend So Soft Beds.
August 14, 2024
Poor service…
We ordered a king size ottoman bed base which arrived damaged so we refused delivery. Following discussion with company they agreed to think about refunding our deposit which has never been forthcoming. Given that it was only £17 we had wasted little energy chasing it and today we get an invoice for the full amount of £370 for a bed we haven't received. Please sort it out.
September 18, 2024
Unprompted review
Good description of ottoman bed
Good description of ottoman bed - easy to order and add different items - it was useful to understand the weights which could be stored within the bed. Very efficient delivery. It was easy to assemble and looks great.
August 20, 2024
Incredible customer service
Incredible customer service. Kind and caring team who create high standard bespoke beds. We love our bed! Thanks for all your help from beginning to end.
September 12, 2024
Unprompted review
First class experience
From the start, the sales guy was extremely helpful as we were not sure when our building work would complete. In the event our chosen date 8 weeks after original order was ok.
Delivery guys kept in touch and as we had an early Sunday delivery, phoned when a short distance away.
Polite, delivered quickly and items were all well packed and protected, and excellent quality.
First class experience
July 26, 2024
Faultless Experience. Thoroughly Recommended
Having been impressed with reviews here on Trustpilot, we ordered a bed. We weren't in a rush but we got honest feedback on the turnaround timescale. This was spot on & it arrived exactly as predicted. We got helpful advice on our choice of legs. Delivery through our narrow streets is often a problem, but the delivery team were faultless, arriving without the extra directions so many couriers need. The bed fitted together (we did it ourselves) easily. We've had it a couple of weeks now & it is excellent, fitting our need for a high storage bed which will swallow loads of our stuff. My only advice to other customers is ensure you can get the units into your bedroom - I had to dismantle a fitted wardrobe, but that was my fault. Happy to recommend Sosoftbeds unreservedly.
August 2, 2024
The bed base is fine but
The bed base is fine, but the delivery company was very inconsistent. Serious lack of communication and reliability.
June 26, 2024
Mattress missing, not delivered
Updated review:
Today, 20/08 I finally received my mattress from So Soft Beds as it is lovely!! 5 stars now!
Thank you!
I placed an order with So Soft Beds weeks ago, and only part of my purchase was delivered. A mattress was missing as, according to the driver, it was not ready yet. I called So Soft Beds at the same time when they were assembling the bed and I was informed they would try to deliver by the weekend. This was Wednesday.
So on Friday I called So Soft Beds asking for an update and apparently the courier would collect the mattress on Saturday and attempt deliver early the following week.
I was not contacted by courier to advise delivery day and time so far. It is Tuesday.
Sent several emails and no replies. Sent WhatsApp message and no replay.
Called them and no certainty was given.
Really disappointed as it seems I will not have my bed.
August 7, 2024
Unprompted review
The beds are very sturdy with ample…
The beds are very sturdy with ample storage space. Easy to lift and close and we liked the fabric of the base and headboard.
July 12, 2024
Wrong item delivered.
Wrong item delivered.
No response to items rejection.
No answer to my email subsequently cancelling the order!
July 8, 2024
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